HotTPE Warehouse Packing Rules to Malaysia
1. Packaging, consolidation, and separating
*All logistics points will be represented by symbols (symbols as shown in the illustration 
).
).*Each order is charged based on actual weight per Kilogram:
*Consolidation total weight limit: 55 lbs (25 kg).
*Free consolidation limit: 5.
*Consolidation limit per shipment: 10 items.
*Excess consolidation fee (per box): 10.00.
10.00.*Separating limit per shipment: 25 boxes.
*Free separating limit: 2 items.
*Excess separating fee (per box): 30.00.
30.00.2A. Explanation of Standard Item Charges and Volume Discounts
*Standard volume calculation: Length x Width x Height in cm / 5000 = Volumetric Weight
*Volumetric standard calculation: Length x Width x Height in inches / 150 = Volumetric Weight
*Charges are calculated based on the discounted weight.
Example 1: Calculation Explanation for Tax Included TMJ Route Charges
*Actual weight of the package: 5 kgs
*Calculation of volumetric weight: (Length x Width x Height in inches) divided by (5000)
(20 x 30 x 20) divided by 5000 = 2.4 kgs, rounded up to the nearest 0.5kg so 2.5kgs
*Freight calculation: (Actual weight 5kgs) greater than or equal to (volumetric weight 2.5 kgs)
Therefore, calculated based on actual weight, package 5 kgs = first weight 216 1kg+ additional weight (([5-1]x 2 x95））= 976
216 1kg+ additional weight (([5-1]x 2 x95））= 9762B. Important Notes for Oversized Packages, Excluding Tax Included TMJ Route:
*Standard volume calculation: Length x Width x Height in cm / 5000 = Volumetric Weight
*Volumetric standard calculation: Length x Width x Height in inches / 150 = Volumetric Weight
*Charges are calculated based on the discounted weight.
*For oversized packages, with any side ≥
70~100 inches (181~254 cm), a special handling fee of 1600 applies.
1600 applies.*For dimensions exceeding 254 cm (100 inches), charges are separately calculated or not accepted.
*For oversize width packages, with a single side ≥
36~48 inches (91~120 cm), a special handling fee of 800 applies.
800 applies.*If both sides of the box are greater than 36 inches (90 cm), charges are separately calculated or not accepted.
*For overweight packages, ≥
89~132 lbs (41~60 kg), a special handling fee of 1600 applies.
1600 applies.*If the actual weight exceeds 132 lbs (60 kg), charges are separately calculated or not accepted.
*Charges for oversized, oversize width, and overweight packages are accumulated, and insurance is not available.
3A. Packages with Restrictions Excluded from Tax-Inclusive Route
a. Oversized, Overwide, and Overweight items are not eligible for the tax-inclusive route.
b. Explanation of Tax-Inclusive and Tax-Exclusive:
Tax-Inclusive: Includes standard frequent buyer taxes (excluding customs duties, declaration fees, inspection and quarantine fees... which are self-paid).
Tax-Exclusive: Taxes are self-paid if applicable. Applies to individuals with up to 6 tax-exempt imports under $2000 every six months.
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Attention:
1. When selecting package consolidation, we may merge or decide not to unpack packages. If there's excessive space inside the package, to prevent damage from shaking, we might resize the box during handling. We may also replace the original box for export, but our staff have the authority to determine that the original box cannot withstand the load and replace it without additional charges.
2. To minimize issues during customs clearance, we reserve the right to inspect your goods by opening the box.
3. After multiple packages are consolidated, there may be differences in weight. If the local consolidation warehouse has completed packing and organizing, we will no longer verify the packages' dimensions (length, width, height, and weight). However, you can request customer service to recheck the weight and dimensions in Taipei Warehouse, and no fees will be charged. We do not accept complaints after you receive the packages.
4. Click ⮕ [Value Added Services] for more information.
5. For convenience store pickup and self-pickup, there is free storage for up to 25 days:
*Limitation: within 5 kilograms, each side within 90 centimeters, and one side within 45 centimeters.
*Starting from the 26th day of storage beyond the free period, a storage fee will be applied.
6. The abandonment period for packages is 45 days.
7. Once the order is established, even if payment has not been made yet, warehouse staff may decide to ship the package back to the destination. If you do not want the package shipped out, please do not establish the order. If you need to return the package, the member is responsible for all costs.
8. For packages delivered to Taiwan (TPE Warehouse), if you discover damage upon receipt, please record the unpacking with video, keep the original box, and contact the delivery company directly or request a claim from other logistics companies within 48 hours. Claims will be compensated by the logistics company to you, and we will not act as an intermediary or assist in claims.
9. We provide a loss or damage insurance of up to 10,000 New Taiwan Dollars (NTD) for members. The compensation standard is determined by the logistics company (limited to the Convenience Store Pickup and Kerry Freight Company). We do not participate in this process. Other logistics companies follow their own policies.
10. Additional insurance is available for the entire package for compensation.
11. Establishment of the order indicates acceptance of the above terms.