Beginners Manual

4. Consolidation Warehouse Value-Added Service (Reinforcement, Waterproofing)
【Consolidation Warehouse Value Added Service】
*All 【logistics points】 are represented by symbol 
Special Reinforcement
【220 per item】
1. Glass products, fragile items, food, liquids with leaks, damaged or usable items cannot be claimed for compensation.
2. If special reinforcement was not done, we will return the logistics points paid for special reinforcement. If this resulted in damage to the contents of the package, compensation will be provided at 50, and no cash refund will be given if reinforcement is not done. No other refunds or compensation will be provided.
*Please refer to FAQ C19 for any other questions.
Reinforcement
【Base fee of 50 per box】 Calculated based on the dimensions of the outer box.
1. The fee is calculated according to the size of the package when it is preparing for shipping out. For every centimer of the length, width, and height, the fee is 1, (1 inch = 2.5).
2. Functions of Reinforcement:
a. Check whether the internal goods have obvious damage, and whether the outer box is damaged (if damaged, photos of the outer box will be taken and you will be notified), with no guarantee that the goods will be received intact.
b. Reduce the size of the box as much as possible, and potentially also change the outer box.
c. Fill the inner box with packing materials such as cardboard or bubble wrap to make it firm (not reinforcement of individual items).
d. If the appearance of the goods is obviously damaged, you will be notified as fast as possible.
4. If package exceeds 175cm, it will be calculated separately, and customer service will be notified.
5. Glass products, fragile items, food, liquids with leaks, damaged or usable items cannot be claimed for compensation.
*Please refer to FAQ C19 for any other questions.
 
 
Convenience Store Pickup
【Fee: 15】 Available at convenience stores such as FamilyMart, Hi-Life, and 7-11.
*Please refer to FAQ D16 for any other questions.
 
 
Shoe Box Disposal
【No logistics points charged】
*If the shoe box is not discarded, logistics points will not be refunded. If there is a charge based on volume, it will be refunded. No other refunds or compensation will be provided.
(Except for JPD Japan warehouse, which charges 30 per pair)
*Please refer to FAQ C16 for any other questions.
 
Self-Pickup at Taipei Warehouse
【No fee】Recipient's address should be changed to: 1st Floor, No. 86, Shezi Street, Shilin District, Taipei City.
*Please refer to FAQ D16 for any other questions.
 
Inspection
【Inspection service is charged based on the number of photos, base fee: 150】
1. Photo of the package label
2. Photo of the package contents as they have been packed by the shipper
3. Group photo of all items (clarity not guaranteed).
4. Surface inspection of associated items, severe damage will be notified separately. However, no assessment of new or used, color differences, sizes, minor damages or usable items, authenticity, or functionality testing is done. Judgment is based solely on the provided photos.
5. Additional photos can be taken by special request. Please specify what is needed. Each photo can only capture one need, and an additional fee of 60 per photo will be charged.
6. Contents cannot be modified after payment. Inspection is considered a warehouse service, and no refunds are possible after warehouse photos have been taken.
*Please refer to FAQ C14 for any other questions.
 
Customs Declaration Processing Fee
【For companies or special goods such as tobacco and alcohol, customs clearance fee is 600. Individuals opting for simple customs clearance back to Taiwan do not need to select this fee.】
*Please refer to FAQ D15 for any other questions.
 
Keep Original Packaging
【No charge, no repackaging, no resizing, no reinforcement, no consolidation】 Charging is based on whichever is higher, actual weight or volumetric weight. If the outer box is changed/resized, compensation of 50 is provided, and no cash refund is given. (Except for JPD Japan warehouse, which charges 10 per box)
*Excludes Tax Included Routes; tariffs are the responsibility of the recipient.
*Please refer to FAQ C17 for any other questions.
 
Waterproofing for Outer Box
【Base fee of 30 per waybill, sum of dimensions, 1 cm = 0.5 (1 inch = 1.25)】
*Please refer to FAQ C18 for any other questions.
 
【Warehouse Fees and Returns】
Storage Handling Fee:
1.*Free warehousing service for 25 days
From the 26th day beyond the free storage period, a storage handling fee applies:
USA, Canada:
5 per pound per day
UK, Europe, Australia, Japan, Korea, Malaysia, Thailand, Hong Kong, Taiwan, China: 5 per kilogram per day
2.Package abandonment time is 45 days.
 
Package Return (to Original Sender) Fee:
USA, Canada, UK, Europe, Australia:
300 per package
Japan, Korea, Malaysia, Thailand, Hong Kong, Taiwan, China:
100 per package