The table below lists services available at each warehouse. Detailed descriptions are as follows: 1.jpg)
=1 Red Sea Logistics Point = NT$ 1.
*All [Logistics Points] are represented by symbols (see the icon on the right).
*Consolidation/Splitting: Each warehouse offers a free box quota; additional boxes will incur extra charges.
Original Box 1 Forwarding (Single Box)
【Returns 1 original box; no shrinking, no unpacking, no volume weight discount】
If you choose this service, volume weight discounts do not apply. Charges will be based on the higher of actual weight or volumetric weight ($L \times W \times H$).
1.If the outer box is significantly damaged or too thin, staff may notify customer service for approval to replace or add a protective outer box.
2.Packages will be opened for inspection. If items exceed customs limits (quantity, weight, or value), they must be split, and this service will be automatically cancelled.
3.For Outer Box Reinforcement, please select the corresponding paid service.
4.For Internal Reinforcement, please select the "Simple Internal Reinforcement" paid service.
5.Volume weight discounts follow the specific warehouse route; oversized items may incur additional fees.
6.No compensation can be claimed for damages during transit, regardless of reinforcement.
7.If this service is not performed, no additional compensation or "return to original box" can be requested.
8.Q&A: Refer to C17: "Can you help send my package back in its original box?"
Original Box 2 Consolidation (Multiple Boxes)
【Retain original boxes / No unpacking or shrinking; includes 1 large outer protective box; fees start from 120 points】
(Note: If you want the warehouse to actively unpack and shrink boxes to save weight, do not select this service, as that process is free of charge.)
If you choose Original Multi-Box Forwarding, volume weight discounts do not apply; charges are based on the higher of the volumetric weight or actual weight.
1.Billing: Fees are calculated based on the higher of the actual weight or volumetric weight, with no volume weight discounts available.
2.Space Utilization: We do not guarantee the outer box will be perfectly full; any unused space inside will still be included in the volumetric weight calculation.
3.Size and Weight Limits: The consolidated package must be within a total size (L+W+H) of 160cm and under 23kg (50lbs).
*Excess size is charged at 2 points per 1cm (or 5 points per 1 inch).
4.Packaging Materials: If the consolidated boxes are too large for a standard carton, the warehouse may use sacks or heavy-duty tape to bind them together instead of a box, and no further reinforcement will be applied.
5.Outer Reinforcement: For additional outer protection, please select the 【Outer Box Reinforcement】 service (extra fees apply).
6.Internal Reinforcement: For internal protection, please select 【Reinforcement per Item】. Using "Simple Internal Reinforcement" is not recommended as it may cause errors during the shrinking/consolidation process (extra fees apply).
07.Service Failure: If the service is not performed, the fee will be fully refunded; no other compensation or claims can be made.
08.No Refunds After Packing: Fees are non-refundable once the package is packed. Any requests to restore items to their original state or make changes will incur additional costs.
09.Volumetric Surcharges: We do not guarantee a perfectly sized outer box; if the consolidated box is shrunk but still has excess space, volumetric weight fees may still apply.
10/Weight Increase: Adding an outer protective box will increase the total weight, though it will still follow the volumetric weight rules of the specific shipping route.
11.Oversized Items: For multi-box consolidations that are overweight or oversized, the warehouse reserves the right to cancel the request and will notify the customer.
12.Q&A: Please refer to C17. Can you help me send my package back in its original box?
Outer Box Reinforcement
【 Base Fee: 90 points per box 】
1.Size Limits & Surcharges:
*The base fee applies to packages where the sum of the three sides (L+W+H) is within 90cm after dispatch.
*For packages exceeding 90cm, an additional 1 point per cm (or 2.5 per inch) is charged.
*Hong Kong Warehouse: For packages exceeding 90cm, an additional 2.0 points per cm is charged.
2.Workflow & Key Points:
a. The outer layer of the box will be protected with 1 layer of thick bubble wrap, 3 layers of thin bubble wrap, or other suitable methods. The definition of "thick" or "thin" depends on the specific warehouse, and please note that the package weight will increase.
b. Staff will inspect the outer box for any existing damage and notify you accordingly.
c. If Original Box Forwarding is selected simultaneously, the box will not be shrunk or opened.
d. For standard single-box or multi-box consolidations, the boxes will be shrunk, and while minimal internal reinforcement may be added, it is not guaranteed. No compensation is provided for internal damage.
3.Oversized Packages: If the sum of the three sides exceeds 150cm, a separate quote is required. Please contact customer service via Line: @lgg6811g for pricing.
4.Exclusions from Liability: No compensation can be claimed for damage during transit for items such as glass, ceramics, fragile goods, food, liquids, or cosmetics (including those with leaks or existing packaging damage).
For more details, please refer to Q&A C19: I'm worried my package isn't sturdy enough; can you help reinforce the packaging?
Simple Internal Reinforcement
【 Base Fee: 90 points per box 】
*Size Limits & Surcharges: The base fee applies to packages where the sum of the three sides (L+W+H) is within 90cm after dispatch.
*Oversized Charges: For packages exceeding 90cm, an additional 1 point per cm (or 2.5 per inch) is charged.
1.Variable Factors: There are many variables involved, including internal gaps and whether the box is shrunk; please note that the package weight will increase.
2.Seller Packaging: In some cases, the original seller's packaging may already be sufficient, making additional reinforcement unnecessary.
3.Service Details: The reinforcement involves reducing internal empty space and adding anti-pressure materials to the top and bottom of the box.
4.Exclusions from Liability: We do not guarantee the integrity of goods or retail boxes that may be too soft and get crushed during transit. No compensation can be claimed for damage to glass, ceramics, fragile items, food, liquids, or cosmetics, including items with leaks or pre-existing packaging damage.
Outer Box Waterproofing
1.Standard Consolidation Warehouses: Pricing starts at 30 points per waybill based on the sum of the three sides (L+W+H). Every 1 cm = 0.5 points (or 1 inch = 1.25 points).
2.Japan (JPD) & Korea (KBS) Warehouses:
*Packages with a sum of sides within 150 cm have a base price of 150 logistics points.
*Packages exceeding 150 cm are charged 300 logistics points or provided a separate quote.
3.Australia (AUX) Warehouse:
*Packages with a sum of sides within 150 cm have a base price of 60 logistics points.
*Packages exceeding 150 cm are charged 100 logistics points or provided a separate quote.
4.Liability Disclaimer: While our staff applies waterproof measures, no compensation will be provided if extreme rain penetrates the package while waiting for clearance at the airline or customs, affecting the usability of the items.
5.Refund Policy: If the service is not performed, the collected logistics points will be refunded. However, if internal items are damaged because the service was not done, compensation is limited to the base service fee in logistics points; no cash refunds or other forms of compensation will be issued.
For more details, please refer to Q&A C18: How can I prevent rain from soaking my package and damaging the goods?
Reinforcement per Item (Partial Service Available)
1. Pricing by Region:
*UK, Australia, Malaysia, Thailand, Hong Kong, Taiwan, & Mainland China: 45 points per item.
1.This applies to items with a total size (L+W+H) within 30cm.
2.Oversize charges: 2 points per extra 1cm; items over 70cm require a separate quote.
*USA & Canada: 66 points per item.
1.This applies to items with a total size within 12 inches.
2.Oversize charges: 5 points per extra 1 inch; items over 28 inches require a separate quote.
*Japan & South Korea: 90 points per item.
1.This applies to items with a total size within 60cm.
2.Oversize charges: 3 points per extra 1cm.
2. Scope of Service:
*This service is recommended for fragile items or multiple small objects; larger items require separate quotes.
a. Please notify customer service via Line of the item names and quantities (providing photos is even better).
b. Provide the generated Waybill Number and the Package Tracking Number.
c. Reinforcement fees may need to be quoted after the goods are received.
3. Common Examples:
*You are welcome to contact customer service to inquire about specific items such as: action figures, mugs, cosmetics, glass-encased candles, porcelain cups/plates, healthcare products, fragile goods, or car parts.
4. Inquiry Requirements:
*To get a quote, please provide the online product link, photos, dimensions (L, W, H), and material details.
*Actual fees will be based on the physical item received.
5. Partial Reinforcement:
*If you only need some items reinforced, you must notify customer service on Line to obtain warehouse consent beforehand.
1.If items are already packed, fees cannot be refunded.
2.Restoring a packed shipment to its original state will incur an additional fee equal to the reinforcement cost.
3.Consolidated waybills cannot be restored once packed.
6. Liability and Refunds:
*No compensation can be claimed for damage during transit; however, the labor fee for that specific item's reinforcement will be refunded.
*If the service is not performed, the labor fee will be refunded; no compensation will be provided for any resulting internal damage.
Please refer to Q&A C19: I'm worried my package isn't sturdy enough; can you help reinforce the packaging?
Simple Inspection & Quantity Counting
【Fee: N 30 for the 1st item, plus 3 for each subsequent item】
1.Declaration Requirements: For shipments requiring a count, all item names listed on the waybill must be provided in both Chinese and the original language of the product.
2.Inaccurate Information: The warehouse reserves the right to refuse service and charge an unpacking fee of 30 if item names are not filled out correctly.
*An additional labor fee of 30 will be charged for each item name that is incorrectly declared.
3Service Scope: We declare based on your original input and quantity; we do not modify details, unpack individual retail packaging, or take photos as part of this service.
4.Quantity Verification: Fees are charged based on the quantity counted by the warehouse. If the quantity does not match your declaration, you will be notified via email.
5Refund Policy: If you provide the correct item names (in Chinese and the original language) but the warehouse fails to perform the count, this fee will be refunded.
6Liability Disclaimer: This service does not provide any compensation for missing or damaged items discovered after you receive the package.
Shoe Box Removal
【Free of Charge; Shoe boxes will not be retained】
1.Refund Policy: If the warehouse fails to remove the shoe box, no logistics points will be refunded. However, if you were charged based on volumetric weight (due to the box size), that specific volume weight surcharge will be refunded.
2.Exceptions (Paid Service):
*Japan Warehouse (JPD): 30 points per pair.
*Australia Warehouses (AUX, AUM): 45 points per pair.
*If the service is not performed at these specific warehouses, the fee will be refunded.
3.Other Items: To request the removal of outer packaging for other types of goods (fees may apply), please contact our customer service on Line: @lgg6811g for a quote.
4.Learn More: Please refer to Q&A C16: Can you help me remove and discard the shoeboxes?
Individual Customs Barcode (Shipment & Clearance / No Bag Merging)
【Fee: 50 points per order; your package will not be merged into a large sack for clearance】
a. The Reason: When clearing Taiwan Customs, the EZWAY app requires you to click "Declaration Consistent" (申報相符) to confirm your package. Often, other random packages in the same merged bag may be delayed because their owners haven't completed this step, which causes the entire bag to be held up.
b. Regulations: According to customs regulations, multiple small packages merged into one barcode/sack must be inspected together. Individual packages within the same barcode cannot be cleared or released separately.
c. Our Service: We offer the "No Bag Merging" service. Your package will not be grouped with others in a large sack. Instead, it will be processed with its own individual customs barcode, significantly improving clearance speed and efficiency.
Note: If the warehouse fails to provide this service, the 50-point fee will be refunded.
Convenience Store Pickup
【 Fee: 15 Points 】 Available for FamilyMart, Hi-Life, and 7-11.
*Standard Limits: Weight under 5kg; total dimensions (L+W+H) under 90cm; longest side under 45cm.
*7-11 Specific Limits: Weight under 10kg; total dimensions (L+W+H) under 105cm; longest side under 45cm.
*Insurance: We offer optional Parcel Loss & Damage Insurance for convenience store pickups, with compensation up to NT$ 3,000.
*Shipping Fees: Shipping fees are non-refundable. If you wish to have shipping fees covered in case of a claim, please purchase additional Shipping Insurance.
For more details, please refer to Q&A D16: Convenience Store Pickup or Warehouse Self-Pickup?
Taipei Warehouse Self-Pickup
【Free of Charge】
To use this service, please set your recipient address to:
1F, No. 86, Shezi St., Shilin Dist., Taipei City.
For more details, please refer to Q&A D16: Convenience Store Pickup or Warehouse Self-Pickup?
Formal Import Declaration Handling Fee
Rate: 1 Logistics Point = NT$ 1
a. Applicable Scenarios: This fee applies to Corporate Formal Declarations, Personal Formal Declarations for restricted items (such as alcohol or tobacco), or cases where Customs mandates a transfer to a formal declaration.
Total Points Payable = Customs Brokerage Fee + 5% Business Tax
b. Simplified Declaration: If you are using Personal Simplified Declaration for shipping to Taiwan, you do not need to select this item.
c. Preparation: If you are unsure of the customs declaration details for your items, do not generate a waybill yet.
1.Fill out a "Product Inspection" form (fee applies).
2.Have warehouse staff take photos of the items.
3.Complete the detailed declaration forms (including ingredients and specifications).
4.Notify customer service once documents are ready.
d. General Terms (All Warehouses):
*Minimum Weight: If the initial weight is under 10kg, it will be charged as 10kg. Subsequent weight is charged according to each warehouse's specific rules.
*Customs Clearance Fee: NT$ 30/kg (Applies only to the Korea KAO warehouse; other warehouses are exempt).
*Brokerage Fees: Charged according to the specific rates of each warehouse.
*Shipping Rates: Charged based on shipping routes that exclude the "Frequent Importer Tax."
*Disbursements: Customs duties, inspection fees, etc., are charged at actual cost (reimbursement basis).
For more information, please refer to Q&A D15: Why is there a NT$ 50,000 limit on imported packages? When is a formal declaration required?
Product Inspection (Request via System)
Go to the "I Want Inspection" section in the system to fill out the request form.
【Fees are based on the number of photos; Base Fee: 150 points】
1.Standard Inclusion: Includes a photo of the logistics shipping label on the outer box.
2.Internal View: Includes a photo of the internal packaging immediately after opening the box.
3.Group Photo: All items will be taken out for a collective group photo (clarity is not guaranteed).
4.General Inspection: We perform a basic surface check and will notify you of any major damage. However, we do not inspect for:
*Condition (new vs. old), color accuracy, exact dimensions, minor defects, or functional quality.
*Authenticity (genuine vs. fake) or power-on/functionality testing.
*Results are based solely on the photos provided for your own judgment.
5.Special Requests: If you have specific needs, you may request additional photos. Please specify the focus of each photo.
*Each photo covers one focus point only.
*Additional photos are charged at 60 points each.
6.No Modifications/Refunds: Content cannot be modified once payment is made. This fee covers warehouse labor; no refunds will be issued after photos have been taken.
7.Service Delay: If the inspection is not completed within 7 working days, you may request a refund of the inspection fee. No other compensation will be provided.
8.Initial Arrival: If the warehouse notices a damaged or open box during initial check-in, they may take a photo of the exterior to notify you. To see the contents in detail, you must use the "Product Inspection" service.
For more details, please refer to Q&A C14: Do you help with counting package items?
Incoming Package Photo
【This service is free of charge. If you require high-quality photos or inspection of the contents, please select "Product Inspection".】
1.Service Availability: This service is not guaranteed at all consolidation warehouses.
2.Quality & Completeness: If the photo of the package exterior is blurry or incomplete, we will not retake the photo.
3.Missed Photos: If a photo was not taken upon arrival, we will not provide a replacement photo.
4.Detailed Requests: For clear photography and confirmation of the internal contents, please select the "Product Inspection" service instead.
Warehousing Fees & Returns
Storage Fees
1.First 25 days: FREE.
2.From Day 26:
*USA/Canada: 5 points per lb/day.
*UK, EU, AU, JP, KR(KBS), MY, TH, TW, CN: 5 points per kg/day.
*Hong Kong: 25 points per package/day (max 25kg).
3.South Korea KAO Warehouse:
a.Free Storage Period: 20 days.
b.Overdue Storage Fees: Starting from the 21st day, storage fees will apply.
c.Rate: 20 point per kg/day.
4.Abandonment: Packages left over 45 days will be discarded.
Return Processing Fees
1.How to Apply: Please fill out the "I want to return" form in the system. Warehouse Return Processing Fees:
a.USA & Canada: 300 points per package
b.Korea (KAO/KBS), Malaysia, Thailand, Hong Kong, Taiwan, & China: 100 points per package
c.Australia & Japan: 300 points per package
d.United Kingdom: 400 points per package
2.Shipping Labels: If a pre-paid return label from the seller is not provided, local delivery service fees will be charged.
Note: Please provide the seller's detailed return address in the "I want to return" section.
3.Required Documentation: If the package is being sent to an address other than the original seller's, you must provide the following to customer service:
a. A screenshot of the original purchase receipt.
b. A screenshot of the payment proof (must show both sender and recipient account info).
Note: These are not required if returning directly to the original seller.
- Liability Disclaimer: Our responsibility is considered fulfilled once the package is sent according to the provided details and the tracking number/process is shared.
*The member may not claim compensation for non-receipt, damage, or other issues by the receiving party.
*Optional Insurance: You may purchase cargo insurance at a rate of 2% of the total goods' value.
Surveillance Footage Request
1.Labor fee: 360 points (Must be pre-charged).
2.Free only if: The warehouse missed packing an item or lacks recording capabilities.
3.Missing packages re-sent by the warehouse receive a 30% Off shipping discount.
P.S. Value-added services cannot be cancelled once the waybill is generated. Generating a waybill signifies agreement to these terms. Fees are refunded if the service is not completed, but no further compensation will be provided.