Is there compensation for lost packages?
For packages received from abroad and stocked in the warehouse, compensation will be provided based on the insured amount if package insurance is selected. We proactively offer 3 times the shipping cost (including the original shipping cost) as compensation for packages without insurance, up to a maximum of 3000 NTD.After the package has been shipped out from the warehouse to Taipei, if there is damage or partial loss during the clearance process at airlines or customs, no compensation will be provided. If parcel insurance is selected, compensation will be based on the insured amount for the entire parcel loss (or a percentage of the weight for partial loss). If insurance is not purchased and the entire parcel is lost, compensation will be three times the shipping fee (including the original shipping fee), capped at NT$3000. Compensation cannot be claimed for parcels that are partially lost or damaged.Packages are handed over to courier companies for delivery to homes in Taipei (Taiwan Pelican Express and Kerry TJ Logistics provide NT$10,000 insurance for loss or damage during delivery). Other courier companies will handle compensation according to their own regulations.If damage or parcel loss is discovered within 2 working days after receiving the parcel, please follow the process outlined below:The workflow of overseas consolidation warehouses is as follows:
1. If the Inspection service is selected, photos of the goods will be taken for your confirmation of whether or not to return the package to the sender. If upon return to Taiwan, damage to items within the parcel is discovered, the process below must still be followed. Only service fees are charged, as this is not transport insurance, and compensation is not provided by the warehouse.
2. If the Inspection service is not selected, it means the package does not require inspection. Even if the items in the package are incorrect or missing, Redsea7 is not responsible. Overseas warehouses only open packages to identify prohibited items and those not complying with customs import regulations. If there are any problems with your package, please directly address the seller's customer service and check the invoices and shipping documents.
Next, please preserve evidence:
1. Before opening, take photos of the exterior of the outer box, shipping labels, and any external damages. Take photos of the contents and any damages inside the box.
2. Record the entire unpacking process on video after receiving the parcel.
3. If the parcel has already been opened, still record the process and take photos.
4. Keep proof of purchase, such as receipts or invoices.
5. Retain evidence and keep all items and outer packaging intact.
6. Notify the courier company's customer service to file a complaint, provide evidence, and request prompt assessment of the extent of parcel damage.
7. If the courier company requires signatures from both sender and recipient, please contact our customer service for help. Inform our customer service to register and notify the courier company; otherwise, there is no need to inform us.
8. The courier company's assessors will directly contact you to arrange inspections or follow their specific procedures.
The following will no longer involve us:
9. Responsibility attribution and compensation amount will be directly confirmed with you by the courier company.
10. Compensation from the courier company will be paid directly to you (the recipient).
11. Please directly contact the courier company's customer service for compensation inquiries.
12. Based on our experience, this process typically takes about 45 to 90 days, so please be patient.
Supplementary explanation:
Please read the disclaimer and compensation terms carefully. Regardless of whether the entire parcel insurance for loss is purchased, no compensation will be provided for items that violate the instructions. If you have any questions, please contact Line customer service @lgg6811g.