User Guide

1d. Local Door-to-Door Pickup Service

1d. Local Pickup Service

Process for Door-to-Door Pickup to Local Consolidation Warehouse:

1.Inquiry: Provide weight, dimensions (L x W x H) for each box, and the pickup address.

2.Choose from 3 Service Methods:

a. Drop-Off Service Station:

*Deliver the items yourself to a local service point at your convenience, which will then be forwarded to our warehouse.

*Shipping labels can be printed at the service station.

b. Doorstep or Designated Location Pickup:

(Available for Hotels, Shops, Logistics providers, Residences, Offices, or Factories)

*Step 1: Fill out the [Add Local Pickup Request] with the address, phone number, contact person, and location name.

*Step 2: Write your Member ID clearly on the outside of the box.

*Step 3: After the fee is confirmed, top up your account via [I Want to Pay] in the member system.

*Step 4: You will receive a notification via [Internal Message] & Email once the items enter the warehouse.

*Step 5: Once stored, go to [Add Waybill] on the official website to complete the customs declaration.

c. Self-Arranged Delivery to Red Sea Logistics Warehouse:

      • Refer to [Warehouse Address] on the homepage and select your country.

Important Notes:

*Consolidation Reference: Please refer to Beginner's Guide 1A, 1B, and 1C.

*Non-Refundable: Once pickup is arranged, it cannot be canceled or refunded.

*Time Slots: We cannot guarantee a specific date or time for pickup.

*Labels: You may be required to print and attach shipping labels to every box. Ensure none are missing.

*Documentation: Take photos of the packages with the courier, the vehicle license plate, and the shipping labels.

*Failed Attempts: In the US, Canada, UK, and Europe, if a courier attempts a pickup but the items are not ready/available, a basic handling fee will still be charged.

*Insurance: For high-value items, please purchase insurance or declare the value. Compensation follows the regulations of the local logistics provider.

Regional Pickup Fees & Processes:

USA (Delaware BDE & Oregon BOM) / Canada (Calgary CAE)

*Service Area: Nationwide.

*Process: Due to the large territory, please contact customer service or fill out the pickup form first. We will provide a price quote for your confirmation.

United Kingdom (Manchester EMA)

*Limits: Max 25kg per box; Sum of 3 sides ≦ 150cm; Longest side ≦ 70cm.

*A. UPS Drop-Off: NT$380 (Self-delivery to the nearest UPS station).

*B. UPS Collection: NT$620 (Doorstep pickup; specific time slots cannot be set).

Australia (Sydney AUX & Melbourne AUM) / Japan (Tokyo JPD) / Thailand (Bangkok TTM)

*Service Area: Greater Metropolitan areas.

*Process: Provide detailed address, box count, weight, and dimensions for a price quote.

South Korea (Seoul KAO)

*Service Area: Near Seoul warehouse and Dongdaemun area.

*Process: Contact customer service for a quote with your address and package details.

Malaysia (Kuala Lumpur MLX)

*A. Ninjavan Drop-Off: First 1kg = NT80,eachadditionalkg=NT12.

*B. Doorstep Pickup: Greater KL area. Contact for a quote.

Hong Kong (HKK)

*Service Area: All of Hong Kong.

*Fees: 1st kg = NT260(includeshandlingfee);1.01–5kg=+NT80/kg; 5.01–20kg = +NT$30/kg.

*Limits: Max 20kg per box; Sum of 3 sides ≦150cm; Longest side ≦ 100cm.

Taiwan (Taipei TPE)

1. Doorstep Pickup: NT$90 per box (Max 20kg; Sum of 3 sides ≦ 150cm).

*Recipient: Red Sea Logistics, No. 86, Shezi St., Shilin Dist., Taipei City. Tel: 02-28110323.

*Note: Must include Member ID (RSxxxxx) on the box or after the address.

2. Convenience Store (CVS) Drop-off: Max 10kg; Sum of 3 sides < 100cm; Longest side < 45cm.

*Recipient: Wang Hong-Wei (王宏瑋), 0972883791.

*7-11: Jixin Store (集鑫門市), Code: 265650.

*FamilyMart: Yongxin Store (永新店), Code: 023125.

Other Countries & International Pickup

For international express pickup from other countries back to Taiwan, please contact our Line support: @lgg6811g.

 Packaging Reminder: We strongly recommend using cardboard boxes. Avoid soft packaging/bags, as some countries refuse them or they may cause "oversized volume" errors during machine scanning. If you must use a bag, use tape to secure all loose parts (straps, zippers) to ensure the package is tight and flat.