Beginners Manual

1c. Local Door-to-Door Pickup Service
Door-to-Door Pickup to Local Consolidation Warehouse Process
Customer Service Inquiry:
  • Provide box weight, dimensions (length, width, height), and pickup address.
  • Choose your preferred service type.
Two Service Options to Choose From:
  1. Drop-Off at Service Station:
    • Advantages: Flexible control over time and location; potentially lower costs. Shipping labels can be printed at the service station.
  2. Door-to-Door Pickup:
    • Advantages: Convenient, no need to leave your home; just wait for the courier.
    • Disadvantages: Time frame cannot be specified. If the courier visits but fails to collect the package, charges will still apply.
 
Confirming Local Pickup Service Usage
Before using the pickup service, register for a free membership number and notify customer service.
  1. Click [Add Local Pickup Request] to complete the form:
    • Write your membership number on the outer box.
    • After confirming the cost, top up your balance in the [Make a Payment] section of the membership system.
    • Once the pickup is scheduled, no refunds will be issued.
  2. After the consolidation warehouse receives and processes your package, you will be notified via system & email.
  3. Once your package is in storage, go to the official website and complete the [Add Shipment] form to declare the shipment to Taiwan.
    PS: For the consolidation process, please refer to [New User Guide] sections 1A & 1C.
International Warehouse Fees and Process Explanation:
 Click for:
Taiwan exports to other countries: Complete Taiwan Export International Express Order 
US Nationwide Door-to-Door Pickup Service Explanation:
2. Bulk and relocation welcome, over 150 lbs/batch, discounts apply 
Thailand TTM Local Door-to-Door Pickup Service Explanation