Does the consolidation center offer the option of "Detailed Inspection"?
Upon receiving a package, record a video while opening it. This will help you cross-check with the seller in the future.*If you choose the Inspection option: The warehouse will open and inspect the package, take photos, and follow warehouse protocol. If you do not opt for package loss insurance, no compensation will be provided.
*If you do not choose Inspection: The warehouse will follow consolidation/separation guidelines without checking if the contents have all arrived. Opening packages will only involve checking for prohibited items. Package separation will adhere to customs regulations or professional assessment, and compensation will not be provided.
Contact the seller directly if any problems arise regarding your package(s).Are the quantities on the invoice and the shipping list correct?*Verify the seller's shipping list weight, warehouse entry weight, warehouse exit weight, and received weight. If any items are missing, promptly notify the seller.
*If packages received in Taiwan are damaged, photograph them for our assistance in claiming inspection and compensation from the courier company.
If you find damage or shortages when picking up from the Taipei warehouse:
Request the seller to reinforce the packaging with suitable international standards.Cases not eligible for compensation for damage within the Taipei warehouse:During airline transportation, if items are detained at foreign airports by customs without retrievable data, only oral statements from the customs declaration company are available.For packaging, the protocol is to provide waterproof packaging. Compensation won't be provided for damages caused by rainwater infiltration during customs inspection.Damages caused by insufficiently sturdy packaging during transportation or customs inspection, or that occur due to the normal process of opening, inspecting, damaging, shortage, opening, or repacking are considered normal actions. No compensation will be accepted, even if insurance coverage is applied.Lost packages will be compensated according to the insured amount. For those who have chosen "Detailed Inspection" and insurance, compensation will be based on the weight percentage of the loss.For uninsured packages, compensation will be based on the agreement's terms of service, covering the entire loss of the package (partial loss claims are not accepted), compensated at 2 times the weight freight.For packages received in Taiwan with missing items or damage:
A. The most common scenario is that the seller did not fulfill this order correctly. First, verify the accuracy of the invoice, then contact the seller regarding the issue.
*If you find external damage to the box upon receiving it, photograph it and contact the courier company to report the situation (as you've already signed for it). Then notify us for further assistance (damages require courier company's assessment).
B. Steps for applying "Special Reinforcement," "Inspection," and "Insurance Quote" when creating a new order:
*Inspection: Warehouse staff will cross-reference your information and follow accompanying receipts to verify the items have all arrived. Upon completing the inspection and receiving your confirmation for shipping out, it signifies the completion of inspection. Once the goods are released from the warehouse, responsibility ends and no further compensation is provided for any damages, shortages, or losses during transit.
*Reinforcement: Warehouse staff strengthens protection for items. "Reinforcement" safeguards the entire package but doesn't cover damages, shortages, or losses during transit. If "Special Reinforcement" is chosen but not carried out by warehouse staff, the reinforcement fee will be refunded; however, no responsibility for damages will be accepted.
*Insurance Coverage: Compensates only for the entire package loss based on the insurance amount, with a maximum coverage of NT$50,000. Premiums exceeding the insured amount won't be refunded, and compensation won't be provided for partial losses, shortages, or damages.
C. Original Packaging:
*Reinforcement is not available because the original box’s dimensions cannot be altered. No compensation responsibility during transit.
D. Steps when "Special Reinforcement," "Inspection," and "Insurance Quote" are not applied for new orders:
*Before signing for receipt: Check the weight and internal condition. Inspect external damage, then sign with acknowledgment. If there is damage, note it on the delivery receipt and inform us for resolution (damages must be acknowledged by the courier company).
*If damages are discovered after signing (signing indicates agreement and confirmation by the package recipient), promptly contact customer service of the courier logistics company (contact details on your package box) to report the issue. Photograph both internal and external damages as evidence, then provide us with the information at Line@lgg6811g for joint handling.
E. When receiving a signed package with missing items (considered received if left with building management):
*Photograph the package's weight, then compare warehouse entry and exit weights to check for discrepancies. Verify the quantity and items according to the ordering website. If discrepancies are found, photograph the order receipt and contact customer service for further assistance in verifying the local warehouse's package.
*For damaged packaging and damaged goods, photograph and report to customer service of the local courier company (details on the box's courier label). Provide details for the complaint, including the case number and packaging/photos of the damaged items. Notify our customer service for joint resolution.
F. When a damaged package is received at the overseas warehouse:
*We will notify you about the damaged goods and take photos. No additional fee is required; we will proceed with arranging the release of the goods.
*The damaged items will be disposed of after 2 days (perishable items will be disposed of immediately). If you have any questions, notify us promptly.
*The damaged items need to be returned in the box. Additional packing and reinforcement fees apply.
*No other services are provided, and any manual labor costs will be quoted separately.