FAQ

A0. Explanation of the International Logistics Process!

Explanation of the International Logistics Process! Please click
Sender Process Diagram
You can click on the image to go to the corresponding functional interface.
 
1. Register first and inform the customer service of your member ID.
2. Check the address of the overseas warehouse first in [Warehouse Address].
* When placing an order on a website, enter your member number (RS*****) in the address section of the order.
3. After the package is shipped, obtain the logistics tracking number.
4. Go to [Add Order], choose the appropriate route, and fill in the details.
5. When the package arrives at the overseas warehouse, it will be received for consolidation according to the shipping details you provided.
6. After the warehouse has finished packing and calculating the fees, you will be notified to make a payment.
7. Before shipment, the payment will be deducted automatically. The package will be arranged for air or sea transport back to Taiwan and delivered to you as soon as possible.
You can check the progress of the shipment at any time. When the package arrives in Taiwan, the EZWAY app will also notify you on your phone.
For other questions, please refer to the FAQ section B0~B14.

A1. New Member Registration Explanation!

Important Points:
  1. Member registration is free.
  2. Your email will receive important logistics information and will not be used for advertising.
  3. Your username must be a combination of English letters and numbers. It cannot consist of only English letters or only numbers.
  4. Please provide accurate information for import purposes. The system will automatically copy it to your account’s [Address Book] when you submit an order.
  5. After your registration is completed, please provide your member ID to customer service via Line: @lgg6811g.

A2. What if You Encounter Issues While Registering?

If registration is not successful, try alternative methods:
  1. Switch browsers (Google, FireFox, Opera, Internet Explorer...)
  2. Try using a different smartphone or computer.
  3. Provide all necessary information to customer service Line @lgg6811g for assistance with completing your registration.

A3. What is a Member ID, and What is Its Purpose?

When you register as a member with Redsea7, you will receive a unique member ID (RS+5-digit member number). Please add this member ID to your shipping address when you make online purchases. This helps our overseas warehouse colleagues quickly identify the package and facilitate its prompt stocking in. To learn how to enter your member ID, please log in to your account and refer to the "Warehouse Address" section.

 

A4. How to Update Member Information?

Log in to your member account and click on "Edit Personal Information" under "Account Information" in the "My Account" section on the website. You can update your name, address, phone number, and password.

 

A5. Adding and Updating Recipient Information

Please go to "Recipient Address Book" under "My Account" and click "Add Recipient."

A6. How to Contact Redsea Customer Service?

Click on "Contact Us" at the bottom of the homepage of our official website or use this link: Customer Service Line: @lgg6811g

 

A7. The Importance of Personal Real-Name Authentication (EZ Way) Required by Customs!

To prevent the misuse of personal information and provide the public with convenient and secure customs clearance services, customs authorities have transitioned from traditional paper-based customs declarations to online real-name authentication through the "EZWAY" app. Individuals can complete the real-name authentication process by binding their personal identity information with their mobile phone number using the "EZWAY" app. After completing the app's real-name authentication, the process of obtaining a paper-based declaration is simplified, and there is no longer a need to provide ID numbers or copies of identity documents.

 

For Hong Kong and Malaysia, these are not required unless specifically requested by Customs

A8. Forgot Member Account and/or Password?

After becoming a member, you can modify your password by logging into "My Messages" and selecting "Account Information." If you forgot your password, you can click "Forgot Password" below the password field during member login, enter your commonly used email, and the system will provide a temporary password to the email you registered with. Once you log in with the temporary password, please remember to update your desired password in "Account Information."

A9. Can the Importer and Recipient be Different?

Yes, when you add a new order in Redsea7, the system will help you separate the information for the importer and the local express recipient.
This way, when you order multiple boxes from different websites to be shipped back to Taiwan, you can have different importers to avoid taxes.
The recipient's name, address, and phone number can be the same, and the packages will be received together.
Redsea7 will take care of this at the Taipei warehouse.

 

A10. How To Join the VIP International Purchasing Group as an Overseas Purchasing Agent?

Redsea VIP Membership Requirements:

Partnership & Membership T&C

Target Partners

  • Professional Personal Shoppers / Purchasing Agents

  • Group Buying Leaders (Group Moms)

  • Established Companies

  • Entities with sales platforms or private social media groups (Non-personal use)

Security Deposit Requirements

Please note: Deposits cannot be used to offset shipping or purchasing costs.

Region Deposit Amount Refund Policy (After 90 Days) Refund Policy (Within 90 Days)
Taiwan TWD 30,000 Refundable (minus TWD 30 bank fee) Refundable (minus TWD 1,000 bank fee)
Hong Kong HKD 3,000 Fully Refundable (No bank fee) Fully Refundable (No bank fee)
Malaysia MYR 1,500 Fully Refundable (No bank fee) Fully Refundable (No bank fee)

Our Exclusive Services

  • Direct Customer Support: LINE Official Account: LINE ID： @lgg6811g

  • Direct Overseas Sourcing: Our international procurement team provides real-time updates and extensive on-site photography from global markets via dedicated LINE groups.

  • Personalized Service: Individualized support groups featuring our overseas staff for seamless communication.

  • Transparent Pricing: Direct overseas ordering with low, transparent service fees.

  • Efficient Order Fulfillment: Fast-track ordering to ensure stock availability; payments are only required once items arrive at the consolidation warehouse.

  • E-commerce Support: Powered by the professional "Red Sea" Mall System, supporting dropshipping services across Taiwan and Hong Kong.

  • Flexible Payments: Direct international wire transfers (to save on exchange rates) or convenient transfers via Red Sea accounts.

Sourcing Categories

  • Extensive Range: Real-time sourcing from Outlets, Costco, local supermarkets, and specialty boutiques.

  • Custom Sourcing: Tailored solutions for specific needs, including children’s clothing, health supplements, and designated brand requests.

Direct Service for Overseas Purchasing:
Line groups providing the latest on-site photo recommendations.
Individual Line small groups for direct customer service contact, covering overseas personnel.
Place orders directly from overseas, with transparent and low-cost charges.
Quickly place orders to avoid items being out of stock upon arrival at the warehouse.
Professional Redsea e-commerce system support, capable of nationwide distribution.
Directly remit funds overseas (saving on exchange rates), or Redsea can help with the transfer.
Provides photos from Outlet, Costco, local supermarkets, special small shops, etc.
Also caters to special requests for products (children's clothing, supplements, specific brands, etc.).
Friendly Reminder:
For refunding the deposit after 90 days, there will be a processing fee of NT$30 plus a service fee of NT$1,000.
Redsea International is not involved, responsible, or charging additional fees for transactions between overseas purchasing agents and members. The paid deposit is refundable by Redsea (after settling accounts with purchasing agents and logistics costs). In case of disputes, please contact us for mutual understanding.
There are often special discounted prices, welcome to join the "Zero Time Difference Tax-Free Paradise" customer service LINE ID： @lgg6811g
VIP Supplementary Information:
A. BDE Warehouse, Delaware, USA, Sales Tax: 0%
B. BOM Warehouse, Oregon, USA, Sales Tax: 0%
C. CAE Warehouse, Calgary, Canada, Sales Tax: 5%, minimum
D. EMA Warehouse, Manchester, UK, VIP group for major European brands
E. All European Union (Ireland)
F. VIP Purchasing Group for Sydney AUX/Melbourne AUM, Australia
G. VIP Purchasing Group for Tokyo JPD, Japan
H. VIP Purchasing Group for Seoul KBS, South Korea
I. VIP Purchasing Group for Kuala Lumpur MLX, Malaysia
J. VIP Purchasing Group for Bangkok TTM, Thailand
K. VIP Purchasing Group for HKK Warehouse, Hong Kong
 
Friendly Reminder:
VIP Purchasing Groups: Please refer to the explanations provided by each overseas VIP group for general service charges. The main purpose is to provide services related to inquiring about products. Fees and transaction behavior belong to individual interactions between you and the overseas purchasing agents.
Recommended Brands for Purchasing: Amazon, Costco, Etsy, Nordstrom, Sephora, Target, Trader Joe's (charged per item), Walmart
Not Recommended for Purchasing: Abercrombie and Fitch, Armani Beauty, Best Buy, Boots, Calvin Klein, Coach, Coach Outlet, Eastbay, Ebay, and other auction sites, Estee Lauder, Fanatics, Footlocker, Fossil, Google Store, Hermes, Hollister, Kiehl's, Kohls, Le Labo, Louis Vuitton, MBA store, NBA store, NordstromRack, Puritan’s Pride, Ralph Lauren, Sabon, Selfridges, Ulta
For other websites, please contact customer service on  LINE ID：@lgg6811g

A11. Bulk Discount Limitations

Bulk Discount For Taiwan Import:
*Applicable for individual or company import declarations
BDE Warehouse, Delaware, USA, Sales Tax: 0%
A、Suitable for Members in Taiwan: self-packaging and delivery to the warehouse, using consolidated shipping to Taiwan. 
  1. For monthly shipments exceeding 200 pounds, an additional 5% discount, refunded every other month.
  2. For monthly shipments exceeding 500 pounds, an additional 8% discount, refunded every other month.
  3. We welcome you to join our VIP Logistics Membership for exclusive discounts.
B、Suitable for All US Members: self-packaging and delivery to the warehouse, using express shipping to Taiwan. We also provide nationwide door-to-door pickup service.
  1. Shipments exceeding 157 pounds every time
  2. International express shipping cost per pound: US$2.80.
  3. Suitable for declaration with tax invoices; it is recommended to pay an additional tax of 1.00~1.20 US dollars per pound.
  4. Door-to-door pickup in the United States: Send the package directly to the Taipei warehouse in Taiwan, and it will be verified before being sent out.
  5. The cost is calculated based on the actual weight and volumetric weight, whichever is higher.
      *Volumetric weight is calculated as: Length x Width x Height (inches) / 150
BOM Warehouse, Oregon, USA, Sales Tax: 0%
 A、Suitable for Members in Taiwan: self-packaging and delivery to the warehouse, using consolidated shipping to Taiwan. 
  1. For monthly shipments exceeding 200 pounds, an additional 5% discount, refunded every other month.
  2. For monthly shipments exceeding 500 pounds, an additional 8% discount, refunded every other month.
  3. We welcome you to join our VIP Logistics Membership for exclusive discounts.
 B、Suitable for All US Members: self-packaging and delivery to the warehouse, using express shipping to Taiwan. We also provide nationwide door-to-door pickup service.
  1. Shipments exceeding 157 pounds every time
  2. International express shipping cost per pound: US$2.80.
  3. Suitable for declaration with tax invoices; it is recommended to pay an additional tax of 1.00~1.20 US dollars per pound.
  4. Door-to-door pickup in the United States: Send the package directly to the Taipei warehouse in Taiwan, and it will be verified before being sent out.
  5. The cost is calculated based on the actual weight and volumetric weight, whichever is higher.
      *Volumetric weight is calculated as: Length x Width x Height (inches) / 150
CAE Warehouse, Calgary, Canada, Sales Tax: 5%, minimum
A、Suitable for Members in Taiwan: self-packaging and delivery to the warehouse, using consolidated shipping to Taiwan. 
  1. For monthly shipments exceeding 200 pounds, an additional 3% discount, refunded every other month.
  2. For monthly shipments exceeding 500 pounds, an additional 5% discount, refunded every other month.
  3. We welcome you to join our VIP Logistics Membership for exclusive discounts.
EMA Warehouse, Manchester, UK
A、Suitable for Members in Taiwan: self-packaging and delivery to the warehouse, using consolidated shipping to Taiwan. 
  1. For monthly shipments exceeding 100kg, an additional 3% discount, refunded every other month.
  2. For monthly shipments exceeding 300kg, an additional 5% discount, refunded every other month.
  3. We welcome you to join our VIP Logistics Membership for exclusive discounts.

A12. Add Web App on Mobile Home Screen

Install Shortcut App on iOS (Apple) and Android Systems
A、For iOS system users
Use Safari and search “Red Sea International Logistics” or “Redsea7” or type in www.redsea7.com.
Click the 'Share' option (a small icon with an upward arrow).
Click 'Add to Home Screen' (a small icon with a '+' sign).
You will see an app with 'Red Sea Logistics’.
B、For Android Systems users (Huawei, Xiaomi, Samsung…… )
Use any search browsearch browser for Red Sea International Logistics at www.redsea7.com.
Click on the 'Graphic' option in the top right corner of the page.
Select 'Add to Home Screen' (a small icon with a '+' sign). 
You will then see an icon with 'Red Sea Logistics' on your desktop

B0. International Freight Forwarding and Shipping Instructions

Register a new account and inform LINE customer service of your member ID.
First, check the warehouse address for overseas consolidation
  • When ordering from overseas websites, enter your member ID (RS*****) after the address for receiving goods at the overseas consolidation warehouse.
Once the online seller's package is shipped, locate the provided tracking number. Go to "Package Status Inquiry" to fill in the pre-arrival information.
Go to "International Logistics - Add Order" to select the appropriate shipping and fill in the details.
Local pickup service is available under "International Logistics - Add Pickup Order."
The warehouse will stock in the package based on the information provided in the order. 
After the warehouse has completed packing and calculated the fees, if your account balance is insufficient, you will be notified via email to "Make Payment." If your account balance is sufficient, payment will be deducted automatically and arranged for shipping.
Prior to shipping, payment will be automatically deducted, and the package will be shipped to its destination country and delivered to your hands.
You can check the "Order Progress Inquiry" at any time. When the package arrives in Taiwan, the Real Name Authentication App will also notify your phone.
 
Shipping Process Diagram
Click on the image to access the corresponding function interface.
 

B1. Shipping Cost Estimation

1. Shipping Cost Estimation: Calculating Import Costs to Taiwan
2. We recommend using the "Estimated Shipping Cost Calculator.”
3. Key points:
  • The advantage is that you can use different dimensions and weights to save on shipping costs.
  • Choose the correct warehouse name and route.
2. Shipping Cost Estimation: Calculating International Express Package Costs
1. You can use the "Estimated Shipping Cost Calculator" to calculate.
2. The cost for door-to-door pickup in Taiwan is 150NTD, and the dimensions of the parcel must be within 150 cm on all three sides. For other countries, please consult (THIS LINK)
3. Exclusive service available for Bulk shipping members.

B2. How to Check the Status of Your Package/Order

1.Package Progress Inquiry 
After the package is stocked in, you can go to "Order Progress Inquiry" to check.
If your package has not been stocked in, you can go to "Order Progress Inquiry" to check (Unclaimed Packages) and claim them.
If the package is not in Unclaimed Packages, please refer to the FAQ C7.
2.Order Progress Inquiry Method
After the order is generated, you can go to the "Order Progress Inquiry" to check the status.
Explanation of Order Progress Inquiry - Status Progress
Order "Status" Sequential Process:
*If the courier claims that the package has been delivered but not yet stocked in, refer to FAQ C7. 
A. [Stocked In, Awaiting Packaging]: The warehouse has received the package, and an email notification has been sent.
B. [Evaluated]: Packaging will be arranged, and the cost will be calculated upon completion.
C. [Insufficient Funds, Will Ship Out After Deduction]: The cost will be calculated and reviewed, and an email notification will be sent.
*If there is insufficient balance, please go to "Payment Needed" and select a payment method to top up your account.
*Deductions will be made automatically before shipping out; no further notification is required.
D. [Successful Deduction, Shipping Out]: Transportation is being arranged to send the package to the airport.
E. [Arriving at Port]: The package has left the warehouse and is at the airport port.
F. [Arrived at Port, Awaiting Boarding]: Awaiting customs inspection.
*Inspecting Export documents, airline inspections.
*Customs check whether the flight is bound for the destination or needs further inspection.
*If there is a master waybill number, you can check the main waybill status in the shipment information (estimated landing time, customs clearance, delivery, etc.).
G. [Arrived in Destination Country, Awaiting Customs Entry]: The flight has landed in its destination country.
H. [Customs Cleared, Retrieving]: For packages entering Taiwan, customs will notify the Real-name Authentication App.
I. [Customs Cleared, Retrieving to Taipei Warehouse]: Processing to the Taipei warehouse.
J. [Arrived at Taipei Warehouse, Preparing to Ship Out]: Preparing for local delivery.
K. [Transferred to Courier]: An email notification has been sent to the courier.
*For Taiwan, delivery to your doorstep takes about 1-2 days. You can contact the courier company or the courier service for help.
Additional status explanations:
[Arrived at Taipei Warehouse, Processing]: The package has arrived at the Taipei warehouse and requires special processing, such as checking shipping fees, weight, and customs duties.
[Flight Delayed, Updated Flight Pending]: If the flight is delayed for unknown reasons, the airline will notify the departure time, and we will update the flight time.
[Awaiting Customs Clearance]: Customs randomly inspects packages, and the inspection time is about 3-10 working days or more.
[Abnormal Package, Processing Suspended]: Please inquire through customer service Line:@lgg6811g.

B3. Product Import Rules for All Affiliated Warehouses

Taiwan Imports: Air Freight Restricted Consolidation Goods
Packages with flammable, explosive, danger or warning signs cannot be shipped. Medical supplies cannot be shipped.
BDE Delaware USA Public Consolidation Warehouse
  • Formal customs clearance for cigars, tobacco, and cigarettes for individuals/companies
  • Formal customs clearance for alcohol up to 5000ml for individuals/companies
  • Does not accept perfume (or any products containing alcohol), high-pressure spray bottles (squeeze-type spray bottles are accepted)
  • Can accept essential oils, and products with lithium batteries
  • Does not accept any animal, plant, or insect products or processed food
BOM Oregon USA Public Consolidation Warehouse
  • Formal customs clearance for cigars, tobacco, and cigarettes
  • Does not accept high-pressure spray bottles (squeeze-type spray bottles are accepted)
  • Does not accept alcoholic products
  • Can accept essential oils, and products with lithium batteries
  • Does not accept lithium batteries, pure batteries, rechargeable batteries, or anything similar (but can accept UN3480)
  • Does not accept any animal, plant, or insect products or processed food
CAE/CAS Calgary Canada Public Consolidation Warehouse
  • Formal customs clearance for cigars, tobacco, and cigarettes
  • Does not accept high-pressure spray bottles over 60ml (squeeze-type spray bottles are accepted)
  • Does not accept perfumes, essential oils, products with lithium batteries, alcohol, or seal oil
  • Does not accept any animal, plant, or insect products or processed food
EMA Manchester UK Public Consolidation Warehouse
  • Does not handle formal customs clearance for cigars, tobacco, and cigarettes
  • Formal customs clearance for alcohol up to 5000ml
  • Does not accept high-pressure spray bottles (squeeze-type spray bottles are accepted)
  • Can accept perfumes and essential oils with restrictions, must use ETY route with a processing fee of 100 NTD/item
  • Pure batteries, battery-containing products, dangerous goods, special handling fee of 160 NTD/item
  • Does not accept any animal, plant, or insect products or processed food
EPI Dublin Ireland Public Conslidation Warehouse
  • Does not accept high-pressure spray bottles (squeeze-type spray bottles are accepted)
  • Does not accept pure batteries
  • Does not accept any items with batteries (including lithium batteries, rechargeable items, and UN3171, UN3480, etc)
  • For any questions, please contact our customer service with product photos, names, and product detail website links
  • Does not accept any animal, plant, or insect products or processed food
AUX Sydney Australia Public Consolidation Warehouse
  • Formal customs clearance for cigars, tobacco, and cigarettes
  • Formal customs clearance for alcohol up to 5000ml
  • Does not accept high-pressure spray bottles over 60ml (squeeze-type spray bottles are accepted)
  • Does not accept perfume (or any products containing alcohol), and products with lithium batteries
  • Can accept essential oils
  • Does not accept any animal, plant, or insect products or processed food
AUM Melbourne Australia Public Consolidation Warehouse
  • Formal customs clearance for cigars, tobacco, and cigarettes
  • Formal customs clearance for alcohol up to 5000ml
  • Does not accept perfume (or any products containing alcohol), high-pressure spray bottles (squeeze-type spray bottles are accepted)
  • Can accept essential oils, and products with lithium batteries
  • Does not accept any animal, plant, or insect products or processed food
JPD Tokyo Japan Public Consolidation Warehouse
  • Formal customs clearance for cigars, tobacco, and cigarettes
  • Formal customs clearance for alcohol up to 5000ml
  • Does not accept high-pressure spray bottles (squeeze-type spray bottles are accepted)
  • Does not accept perfumes (alcohol-containing), mosquito repellent products
  • Can accept essential oils, perfumes, and ointments (alcohol-free)
  • Must not have flammable or danger labels
  • Does not accept any animal, plant, or insect products or processed food
KBS Seoul South Korea Public Consolidation Warehouse
  • Formal customs clearance for cigars, tobacco, and cigarettes
  • Does not accept alcohol of any kind
  • Does not accept high-pressure spray bottles over 60ml (squeeze-type spray bottles are accepted)
  • Can accept essential oils
  • Does not accept products with lithium batteries
  • Does not ship perfumes by air freight, can ship by sea freight
  • Does not accept any animal, plant, or insect products or processed food
KAO Seoul South Korea Public Consolidation Warehouse
  • Does not accept cigars, tobacco, cigarettes, or alcohol
  • Does not accept high-pressure spray bottles
  • Can accept essential oils
  • Does not accept products with lithium batteries
  • Does not accept perfume (or any products containing alcohol)
  • Does not accept any animal, plant, or insect products or processed food
MLX Kuala Lumpur Malaysia Public Consolidation Warehouse
  • Does not accept perfume (or any products containing alcohol), essential oils, squeeze-type bottles, aroma diffusers
  • Does not accept products with lithium batteries, tobacco, alcohol, high-pressure spray cans, meat products
  • Items with batteries must be dismantled before shipping
  • Does not accept any animal, plant, or insect products or processed food
TTM Bangkok Thailand Public Consolidation Warehouse
  • Religious items require notification to customer service prior to shipping
  • Prohibited items: Meat products, meat oil products, medical-grade items, high-pressure bottles
  • Can accept essential oils, perfumes, small items with batteries (aroma diffusers)
  • Does not accept Bluetooth speakers, large speakers, 3C electronics
  • Does not accept any animal, plant, or insect products or processed food
HKK Hong Kong Public Consolidation Warehouse
  • Can accept: Household items, kitchenware, clothing, shoes, bags, non-medical masks, jewelry, cosmetics, essential oils, skincare products, food, solid health supplements, items with batteries, perfumes, essential oils (aroma diffusers), (red wine, alcohol content below 16 degrees)
  • HTA Economical Route: Red wine, alcohol content below ABV 16%
  • HTY Special Route: Other alcoholic beverages, perfumes
  • HTA/HTY customs clearance fee is 600 TWD (must be selected when filling out the waybill)
  • HTA/HTY wine box fee is 100 TWD per box
  • HTA/HTY per box special reinforcement fee is 200 TWD
  • Does not accept any animal, plant, or insect products or processed food
TPE Taipei Public Consolidation Warehouse
 
Taiwan Imports: Sea Freight Restricted Consolidation Goods
JPD Tokyo Japan Public Consolidation Warehouse (once a month)
  • Choose warehouse JPD, sea route JTB
  • Can accept tires, camping equipment, household items, golf bags and clubs, clothing, cleaning products, suitable for large, light, low-priced, and large quantity, etc (PLEASE NOTE: Sea freight cannot be rushed and takes a longer time to ship than air freight)
  • Prohibited items: Mosquito repellents
  • All batteries or products containing batteries (lithium, chargeable, etc) cannot be shipped
  • MSDS documents required for certain products: Pressure cans
Due to strict inspections at Taiwan customs clearance, goods requiring transferring and/or commercial inspections are temporarily not accepted.
  1. Electric bicycles
  2. Various plug-in electrical appliances (TV/dehumidifier/microwave...etc.)
  3. Can not accept any electric or electronic devices (including plug in devices)
  4. Massage chairs
  5. Goods that exceed the weight and size limits of Taiwan customs
KBS Seoul South Korea Public Consolidation Warehouse (once every 1-2 weeks)
  • Choose warehouse KBS, route STB
  • Can accept perfumes, pressure cans, tires, camping equipment, household items, golf bags and clubs, clothing, cleaning products, suitable for large, light, low-priced, and large quantity...most importantly, it cannot be rushed
  • Prohibited items: Meat, fish, food, health supplements, tobacco and alcohol, items with batteries (anything that can be eaten cannot be shipped.)
Taiwan Exports: International Express Air Freight Restricted Items
All foods (all items intended for consumption) must have an approved trademark in color (including a clear ingredient list) on the outer box or packaging. If you need to reduce the volume, please dismantle the outer box, fold it, and place it inside the package together with the food. If there is no approved trademark, the food item cannot be shipped.
Prohibited: Meat, meat products (e.g., beef jerky), egg yolks, egg products, honey products, dairy products, milk, Western medicine, perfumes, nail polish, flammable danger-labeled items, pressure cans, pure alcohol, pure batteries, live animals, banknotes, bonds, seeds, tobacco, cigars (includes powder/liquid/solid forms) 
Attempting to ship or conceal prohibited items will result in a fine of 5000NTD per box and legal responsibilities fall onto the customer. Additionally, a handling fee of 5000NTD will be charged for returns.
We will assist in inquiries as much as possible, but due to the diversity of countries we ship to, we cannot guarantee certain products’ import and export regulations. Please be responsible for inquiring with the recipient and comply with the import country regulations.
Friendly reminder:
  1. Prohibited items must comply with the import and export regulations of the destination country.
  2. Senders are responsible for checking import and export regulations

  3. Health supplements, medicines, food items, cosmetics, etc have shipping explanations and policies in the [FAQ]. Please inquire through customer service Line: @lgg6811g for any questions.

  4.  Perfume export regulations vary by country. Please inquire with customer service first. Customer service Line: @lgg6811g.

  5. The above is for reference only. Please rely on the latest information from each country. You can check Google for more details.

B4. Difference between Consolidated and Intl Express Shipping fees and customs clearance?

Two methods of calculating shipping costs:
Consolidated Shipping: cargo is shipped out at fixed times
*All cargo is consolidated together and shipped out via air or sea
*There are no personal customs declaration fees unless required by customs.
*Simple customs declaration and clearance in Taiwan will result in much lower shipping costs, and the accuracy of information (quantity, description, and purchase price of the items) declared for import is more lenient.
*It is also suitable for companies to handle import customs clearance with lower shipping costs. You can choose whether to include frequent seller tariffs.
International Express: can be scheduled whenever the local warehouse is in operation
*Is not consolidated with other cargo, resulting in higher transportation costs.
*There are customs declaration fees and tariffs.
*Detailed declaration of goods information, quantity, and weight is required. Any inaccurate information can result in fines, delays, return, and/or destruction of the package.
*You can also directly arrange for pickup from your home to the destination, please inquire with customer service first.
*Import duties need to be paid by the recipient.
*There are more regulations from customs and government departments, so it's advisable to inform customer service for assistance in explaining them in advance.
 
You can check the cost explanation for selecting the country, warehouse, and route on the homepage of the official website.
Logistics costs can be calculated using the estimated shipping cost calculator.
 
Weight and volume calculation methods:
For shipments from overseas warehouses to Taiwan: Due to different requirements from airlines, the volumetric calculation methods for warehouses in different countries vary. Please refer to the detailed explanation on the country selection page on the homepage of the official website.
For international parcel import and export: Shipping costs are calculated based on the higher of the actual weight and volumetric weight.

B5. How is a pound calculated, and how many pounds are in a kilogram?

What is a pound (lb)?
A pound (lb) is a unit of weight used in the United States, Canada, and the British imperial system.
How many pounds are in a kilogram?
1 pound is equal to 453.59237 grams (0.453 kilograms), and 1 kilogram is equal to 2.20462262 pounds.

B6. Why is the international shipping cost calculated based on volume weight rather than the actual weight of the goods?

According to the regulations of the International Air Transport Association (IATA), international shipping costs are calculated based on the higher of the "volume weight" and the "actual weight" of the goods. This is because larger-volume goods, even if they are lightweight in actual weight, still occupy more space in the cargo hold, incurring higher costs. Therefore, it is necessary to calculate both the volume and the actual weight. Please refer to the weight and volume calculation explained in FAQ B4.
Different international forwarding warehouses may offer various volume discounts, which can be found in the cost descriptions for imports and exports.
Friendly reminder: If the sum of any two sides is ≥ 225 centimeters, the shipping cost will be determined by the higher of the volume weight or the actual weight.
 

B7. The tracking number stocked into my account doesn't match the one provided by the manufacturer?

This happens because in actual delivery, a package’s progress is often divided into multiple zones by logistics companies like DHL, FEDEX, UPS, USPS, LaserShip, etc. To facilitate their delivery process, they may add their own section control code to the regular tracking number. As a result, the scanned barcode may appear as a long string (but it will often be included your tracking number).
The issue is the same when using any forwarding service. This situation can only be resolved by pre-reporting the arrival of your package. When the system detects that the scanned barcode includes your Pre Stock In/Preorder number, it will use your tracking number for stocking in. By doing this, the numbers will match. We kindly request all members to fill out a Pre Stock In/Preorder form the arrival of their packages as early as possible.
You can use our specially provided feature: proactively go to "Order Progress Inquiry - Unclaimed Packages" to search for missing packages.

B8. The seller's website says "delivered," but package has not been stocked in?

Please check the below potential reasons:
A. Not entered due to time and time zone differences:
If it arrives at the warehouse before noon, we will try to process it on the same day. If it arrives after noon, it will be processed on the following day.
Check the "Unclaimed Packages" in the Package Status Inquiry if the member number is not provided.
B. Not entered after more than 2 working days have passed:
Before contacting customer service, please prepare the following information to expedite our service:
1.Screenshot of the signature of the person who received the package.
2.Screenshot of the delivery process records.
3.Screenshot of the seller's delivery address provided to the logistics company.
4.Please verify if the delivery time is during warehouse working hours.
5.For logistics numbers and member numbers, please type them out for customer service.
6.Verify that the complete delivery address (including punctuation) on the manufacturer's invoice (contents and quantity) matches the warehouse address on the official website.
C. Process for trying to find the reason the package has not been stocked in yet:
We will first investigate the issue based on the information you provide.
We will notify the warehouse to assist in locating unclaimed packages.
If package was signed by a neighbor, we will contact either neighbors or the courier company.
D. Possible reasons why package as not shipped successfully:
Without a signature, it is challenging to provide evidence that the package was shipped successfully, and drivers can provide various explanations.
Drivers may occasionally sign on behalf of recipients but deliver to the wrong location. Please inform them to retrieve and resend it to us.
Drivers may claim delivery without actually doing so; there should be someone available to receive during working hours, so ask them to attempt redelivery.
A common scenario is when postal personnel deliver to mailboxes but find the package doesn't fit, so they take it back without leaving a notice. After a while, it might be returned.
Sometimes, drivers leave packages at a service center counter instead of directly delivering them to our consolidation warehouse, and these counters are often unmanned and packages can be taken.
The address was filled out incorrectly and did not strictly adhere to the warehouse address on the official website, including punctuation.
We recommend notifying the seller as soon as possible if you haven't received your package to protect your rights. In reality, the package belongs to you and the seller, and we have no authority to enforce anything. In our previous experience, we have reported cases to the police but ultimately could not help in any way, so please be aware that we cannot take any action for you.
The most foolproof method is to require a signature upon package delivery to protect your financial interests. It's essential to purchase from responsible sellers.
Since warehouses are closed on weekends and holidays, delivering parcels during non-working hours at the warehouse makes it difficult to confirm the accurate delivery and safety of the packages.
A special emphasis on reminders:
Customer service operates on Taiwan time: Monday to Friday, 10:00 AM to 5:00 PM; there's no service on national holidays. Foreign consolidation warehouses operate according to local time.
Service begins from the time we receive and process the package's entry.
Requests beyond the scope and location of warehouse operations are not accepted.
Staff have the right to refuse additional service requests.
Service requests related to warehouse relocations to previous locations are not accepted.

B9. How to choose between the tax-inclusive and tax-exclusive routes?

Why choose a tax not included route?
Customs regulations stipulate that individuals can enjoy up to 6 duty-free imports per person every half-year (January to June, July to December), with a declared value of up to 2000 TWD per parcel.
Multiple import declarants can utilize this option.
Suitable for businesses or individuals looking to save on shipping costs.
If random inspections incur duties, we offer advance payment services.
Individuals can enjoy simplified import declaration without additional customs declaration fees when returning to Taiwan.
Companies opting for formal import declaration to claim input tax.
Goods fall under special category routes, such as tobacco, alcohol, perfume, or items with rechargeable batteries.
Parcel value exceeds 30,000 TWD.
enrolled in the Customs Real Name Authentication EZWAY App.
Have customs tax certificates for imports.
 
Why choose the tax included route and its regulations:
Customs recognize frequent buyer tariffs for declarations up to 2000 TWD.
Excludes special category goods to avoid complications; we handle tax payments directly.
Participation in Real Name Authentication EZWay App and clicking "Confirm."
Taxes are also covered by the Red Sea, without providing tax invoices.

Reasons for having to pay tariffs and related fees even with the tariff-inclusive route:
Duties may be imposed by customs during random inspection, regardless of value.
Inaccurate information in declaration forms may require providing documents again as requested by customs.
Customs evaluates the package value to exceed 2000 TWD.
Incorrect or excessive item descriptions or quantities beyond customs regulations.
Government agency verification may be required by customs, which will result in fees paid for by the recipient.
Parcels with dimensions exceeding 170 cm in combined length, width, and height, or individual items weighing over 20 kg (44 lbs).
A re-inspection and adjustment of tariffs may be required upon customs' random sampling, necessitating a letter of authorization.
Formal declaration may be demanded by customs, incurring an additional 600 TWD declaration fee plus tariffs (with a customs receipt).
Parcels not meeting national regulations may be subject to return or abandonment upon customs request, with costs borne by the recipient.
Prohibited or illegal goods.

 

B10. How do I pay for international shipping and import tariffs?

Redsea7 utilizes a prepaid system, allowing users to recharge their accounts and use the balance gradually. The member's account will display the available balance.
  • Bank wire transfer directly to the member's account is the most efficient method.
  • ATM, counters, and convenience stores are also accepted.
  • Payments can be made in Taiwanese dollars (NTD), US dollars (USD), Chinese yuan (CNY), Malaysian ringgit (RM), and Thai baht (THB).

 

B11. After completing my online shopping, when will the purchased items arrive at the Redsea7 consolidation center?

When will the purchased items arrive at the consolidation center?
The arrival time of items at the consolidation center varies for each merchant due to different locations and shipping times. After completing your order, please pay attention to the shipping notification email from the shopping website. The email will provide details such as the shipping carrier, tracking number, and estimated delivery time. Be sure to check for any information regarding split shipments or explanations for shortages or partial deliveries.
Generally, the items are expected to reach the Redsea7 international consolidation center approximately 7 days after you have completed the order (though this may vary during peak shopping seasons).
Many websites offer free domestic shipping for orders meeting a certain threshold. If you have an urgent shipping requirement, additional domestic shipping fees may apply, providing faster delivery or specific arrival dates as options.

B12. After I've paid the international shipping and consolidation fees, when can I expect the delivery to Taiwan?

When can I expect the delivery to Taiwan?

Upon receiving your shipping fees, the consolidation center will arrange for dispatch. Your package is expected to reach you within 5-10 working days. Please note that the time frame is an estimate, and factors such as flight schedules, customs clearance inspections, and other transport-related considerations may impact the delivery time. In the event of unforeseen circumstances beyond our control, there might be potential delays in the transit time.

B13. After the goods arrive in Taiwan, do I still need to pay for domestic delivery fees?

Your international shipping fees already include the domestic delivery fees in Taiwan. You only need to pay for the international shipping fees and any potential import tariffs that may arise.

 

B14. Can you handle the shipping of large items such as TVs and strollers?

Yes, it is possible, but please be mindful of packaging requirements and the regulations of airports and airlines.
For items like large TVs, paintings, sculptures, etc., we currently offer crate packaging services at the BDE warehouse in Delaware, USA. Other warehouses do not provide crate packaging services, so you will need to arrange this on your own.
Fees are calculated based on the size and weight of the items. If the dimensions of the local freight delivered to the airport exceed 175 cm on any side, or if the weight exceeds 30 kg, there will be an additional fee of 1600 NTD minimum for oversized items.
For items in the same box, the length and width on two sides must not simultaneously exceed 90 cm. If the weight exceeds 50 kg or if one side exceeds 180 cm, or both sides simultaneously exceed 90 cm, an additional fee for oversized items will be quoted separately, or the items may be rejected.
Certain items such as strollers and massage chairs may encounter security checks. It is recommended to apply for personal use approval before importing such items for a smoother process.
If you have such items, please contact LINE customer service at @lgg6811g in advance and provide the product link. We will provide detailed information and assistance.

B15. Can you accept Cross Border Packages?

Cross-Border Package Fees? Tax Prepayment?
Required Documents:
Invoice, Order, and customs duty payment proof.
Notification to the warehouse must be provided before package arrival, or the warehouse reserves the right to reject the package and not provide service.
Hong Kong (HKK): Duty-free zone.
Ireland (EPI) EU Warehouse: EU countries are exempt from customs duties when shipping to each other.
UK (EMA) Warehouse Statement:
*Notify customer service before package arrival with purchase proof and tracking number.
*Topup a deposit equal to 30% of the total order amount before package arrival.
*If no notification is given to the warehouse before package arrival, the warehouse reserves the right to reject the package and not provide service.
*Processing fee for each package is NTD 200.
*The deposit is will be withheld for six months and can then be refunded to the member's general account upon request.
Warehouses that Accept Cross-Border Packages:
USA, Canada, Australia, Malaysia, Taiwan, Thailand warehouses
Warehouses that Do Not Accept Cross-Border Packages:
Japan, Philippines, South Korea warehouses

C1. How to find the addresses for warehouses?

How to check warehouse addresses in various countries?
A. First, register a membership number.
B. Look for "Warehouse Address" and click on the country.
You can only inquire about all warehouse addresses after logging in.
A. Public warehouse:
Address for actual storage, packaging, and outbound operations.
Usually, no storage and shelving fees are charged (any storage fees will be explained in the warehouse address).
Common reason for not sending to logistics warehouses: Sellers do not send items to logistics companies.
B. Private warehouse:
Residential addresses where goods are received and sent back to the public warehouse, around 1-2 times a week.
There is a stock in fee, please refer to the warehouse address for details.
Websites that do not send to logistics warehouses can usually be sent to private warehouses.
Packages cannot be combined with regular warehouse shipments.
Reasons for not sending to logistics warehouses:
Credit cards are not from the local country.
Suspected of being a purchasing agent.
Delivery address on the credit card is different from the billing address.
Sellers do not deliver to logistics companies.
Websites are too strict, making it difficult to place orders.

C2. Warehouse General Process Explanation Until Goods are Shipped to the Airport

The process for handling your packages at the consolidation warehouse is as follows:
  1. Stocked In, Awaiting Packaging
  2. Evaluated: Arrangements are being made for packaging and sorting.
  3. Packaging Completed, Pending Evaluation: Freight calculation is completed; please make the payment.
  4. Insufficient Funds, Will Ship Out After Deduction
  5. Deduction Successful, Awaiting Ship Out
  6. Goods Shipped, En Route to Airport Pier
  7. Arrived at Port, Awaiting Boarding
  8. Arrived in Destination Country, Awaiting Customs Entry
  9. Customs Cleared, Retrieving Freight
  10. Retrieving to Taipei Warehouse to Prepare Shipping Out
  11. Transferred to Courier, Convenience Store Pickup, or Warehouse Pickup
  12. Expected Arrival in 1-2 Days
Friendly reminders for the following status updates:
Arrived at Taipei Warehouse, Processing: package has reached the Taipei warehouse; special handling is needed, such as verifying freight/weight/volume or customs duties.
Flight Delayed, Updated Flight Pending: Flight delay reasons unknown; the airline will notify the departure time, and we will update the boarding time accordingly.
Awaiting Customs Clearance: Customs randomly inspecting packages, approximately 3-10 working days for inspection.
Abnormal Package, Processing Suspended: Inquire with logistics customer service Line@lgg6811g.

 

C3. When will the shopping websites deliver packages to the warehouse?

When will the shopping websites deliver packages to the warehouse?
The arrival of goods at the consolidation warehouse depends on the location and shipping times of each purchasing merchant. After completing your order, you can expect to receive a shipping notification email from the shopping website. This email will include details such as the shipping carrier, package tracking number, and estimated arrival time.
Typically, the goods can reach the warehouse within approximately 7 days after you have successfully placed your order (though this may vary during peak shopping seasons).
Many websites offer free domestic shipping for orders meeting a certain amount. If you have urgent shipping needs, you may have the option to pay additional domestic shipping fees for faster or specified delivery.

 

C4. How can I track the progress of my shipment?

Package Progress Inquiry:
After the package is in storage, you can check the status in the【Package Status Inquiry】 section (Confirm Package).
If not found, you can check in the【Package Status Inquiry】 section (Unclaimed Packages) to claim the package.
If still not found, please refer to FAQ C7. 
Order Progress Inquiry:
After the waybill is generated, you can check the status in the 【Order Progress Inquiry】 section.
Order Progress Inquiry - Status Explanation:
Order Progress Status Sequence:
*If the courier claims the package is delivered but not yet in storage, refer to FAQ B8.
A. 【Stocked In】, Awaiting Packaging: Warehouse receives the package, and an email notification is sent.
B. 【Evaluated】: Packaging is arranged; after completion, the fees will be calculated.
C. 【Insufficient Funds, Will Ship Out After Deduction】: Fees are calculated, approval is completed, and an email notification is sent.
Recharge your account for insufficient funds through the payment recharge section. Staff will process it during working hours after you fill it in the system.
Automatic deduction will occur before shipment; there is no need to notify us.
D. 【Deduction Successful, Awaiting Ship Out】: Arranging the truck to the airport.
E.【Arriving at Port】 : En route to the airport warehouse, awaiting processing.
F. 【Arrived at Port, Awaiting Boarding】: Awaiting foreign customs inspection and release.
Export documents, airline inspection,
Customs check on flights to the destination or further inspection.
With a Batch Number, you can check the order status (estimated landing time, customs clearance, delivery, etc.)
G. 【Arrived in Destination Country, Awaiting Customs Entry】: Flight has landed and entered Taiwan.
H. 【Customs Cleared, Retrieving Freight】: Customs notifies through the real-name authentication app.
Wait for other packages to clear customs together.
Handle customs notifications for the entire batch of goods, including document processing.
I. 【Customs Cleared, Retrieving to Taipei Warehouse】: En route to Taipei warehouse processing.
J. 【Arrived at Taipei Warehouse, Preparing to Ship Out】: Sorting and instructions for express delivery.
K. 【Transferred to Courier】: Email notification sent.
Delivery to residence takes about 1-2 days; contact Dazhui Bird or Kerry
(Self-pickup or convenience store pickup) will not be notified separately.
 
Friendly Reminder 4: Additional explanations for the following statuses:
【Arrived at Taipei Warehouse, Processing】: Package has reached Taipei warehouse for sorting; special handling is needed, such as verifying freight/weight/volume or customs duties.
【Flight Delayed, Updated Flight Pending】: Flight delay reasons unknown; the airline will notify the departure time, and we will update the boarding time.
【Awaiting Customs Clearance】: Customs randomly inspecting packages, approximately 3-10 working days for inspection.
【Abnormal Package, Processing Suspended】: Inquire with logistics customer service Line@lgg6811g.

C5. After placing an order for a product, if the shopping website hasn't provided a logistics tracking code, what should I do?

If you haven't received a tracking number
Please first check your email, including your spam or junk mail folder. If, after 2-3 days of ordering, you still haven't received a shipping notification email, please contact the seller directly. Please fill in the tracking number in the order form. Please note that packages without tracking codes may lead to delays or potential loss of items, so it's crucial to stay vigilant.
You can also check for the package in the Unclaimed Packages section of the package status inquiry.

 

C7. If the Seller Claims the Package has Arrived at the Warehouse but It's Not Showing as In Storage, What Should I Do for Package Inquiry?

After the package arrives at the warehouse, it usually takes 1-2 working days to be in storage. If it hasn't been stored:
Reminder: When shipping packages to our warehouse, please choose the option "Signature upon Delivery."
 
You can try the following steps for self-checking the package inquiry process:
a. Check the "Package Status Inquiry" for "Pending Confirmation" or the Unclaimed Packages. Enter the tracking number provided by the seller to search.
b. Self-check the delivery process chart of the courier logistics company.
- It might be delivered to the wrong address.
- No one signed, or the signature is not from our company personnel.
- Delivery time is outside office hours.
c. Check the seller's proof of purchase address.
- It could be an error in the consolidation warehouse address causing a delivery error.
If you need assistance in finding the package, please provide the following information to customer service at Line@:
a. A screenshot of the delivery process chart, including the tracking number.
b. Image and name of the person who signed for the package.
c. Tracking number and the name of the consolidation warehouse to which it should be sent. Type it out for us.
d. Proof of purchase, including the delivery warehouse address and date.
e. Declaration of non-service and non-acceptance: No tracking number, documents, letters, and exceeding warehouse rental and storage time.
 
We will attempt to confirm various possibilities based on the information you provide:
  1. We will try to find various possibilities or similar numbers in the storage system since some courier numbers provided by sellers may differ from the ones we receive during storage.
  2. We will attempt to match your information with unclaimed packages, but it's less accurate due to the seller's shipment weight being less and less accurate.
  3. Based on the information you provide, warehouse staff will assist in checking the arrival time and package shelving time.
  4. Rough determination of the package signer, whether it was mistakenly delivered to another company.
  5. Content verification of the package.
  6. The courier company or post office never delivered, requiring redelivery or pickup.
  7. We assist based on the amount of information you provide.
  8. Please quickly notify the seller and have them handle it as quickly as possible. At this point, only the seller and you have ownership rights.

We have no service or responsibility for packages that we have not received into storage.

Experience Explanation for Reference:
 
  1. BDE warehouse delivery drivers have encountered self-signing situations. Therefore, starting from December 15, 2022, all signatures are changed to Frank Hills. Other warehouses may do the same.
  2. If the information you provide is insufficient, or we cannot find your package, or delivery time has exceeded 35 days, our service is limited and we reserve the right to suspend service. You may resort to a third-party judicial arbitration organization for resolution.
  3. We are willing to assist you with providing proof, and you can strongly request the seller to report to the police to confront the delivery company and driver with us, confirming responsibility and subsequent matters.

C8. Why is the Weight Provided by the Redsea7 System Different from the Weight Given by the Seller?

For domestic packages, the emphasis is usually on the package dimensions, and the weight is generally acceptable within a certain range. Therefore, as long as the weight is approximately close, it is sufficient. Upon arrival at the Redsea7 warehouse, each package undergoes reweighing and measurement for international travel. If you have any doubts about the weight and dimensions, you can reweigh and measure the package after receiving it. If there is a significant discrepancy, please inform LINE customer service @lgg6811g. We will assist you in resolving the issue and provide information on the subsequent procedures.

C9. When the Package Arrives at the Warehouse and Has No Signature, What Should I Do?

Each warehouse has different working hours, and there may be time zone differences.If you find that the package delivery was unsuccessful, please don't worry. The package will be re-delivered and stored on the next working day.

C10. Does the Warehouse Accept Packages on Weekends or Holidays?

All warehouses do not operate on weekends, except for Australia (AUM), which is closed on Sundays. Therefore, if you find that the package delivery was unsuccessful, please don't worry. The package will be re-delivered to the warehouse on the next working day.

 

C11.The membership number was accidentally left off the delivery address on the package label.

If the seller's website doesn’t allow you to include your membership number, or if you forgot to add it during shipping, here’s how you can check the status:
  1. Use the tracking number: After it arrives at the warehouse, you can go to the Orphaned Parcels section to claim it yourself.
  2. Add a new shipment entry: Go to Add New Waybill and fill out a Pre-arrival Form with the full tracking number only. The system will automatically match it to your membership number.
  3. Contact Customer Service: You can also provide the tracking number and request assistance.
For help, please contact Line Customer Service at @lgg6811g and provide the tracking number, the name of the purchase website, and your membership number. Once your package arrives at the warehouse, the staff will help update it in the system. Alternatively, you can fill out the Pre-arrival Form in the Add New Waybill section.

C12. Pickup Service

Pickup Process:
Notify customer service via LINE: @lgg6811g.
Service available in Taipei time Mon to Fri 10AM to 5PM, closed on holidays.
 
Explanation of Warehouse Fees and Processes in Various Countries:
Please click on the following links for detailed information:
 

Export to other countries

 

Pickup Service in the USA
  1. Fedex Pickup to BDE/BOM, Direct Return to Taiwan
  2. Bulk shipments over 150 pounds per batch have discount