Registration Guidelines

1.Free Membership: Joining as a member is completely free of charge; no registration fees are required.

2.Logistics Notifications: Your email address will be used exclusively for important shipment tracking and logistics updates. We guarantee a no-spam policy and will not send any promotional advertisements.

3.Data Accuracy: Please ensure all personal information is accurate and truthful, as this data is required for import customs clearance. The system will automatically sync this information to your 【Recipient Address Book】.

4.Customer Support Sync: Upon successful registration, please provide your Member ID to our official LINE customer service (Line ID: @lgg6811g). We’re here to help!

Quick Troubleshooting & Suggestions

*The Easiest Way: Switch Browsers or Devices Sometimes, browser Cache or Extensions (such as ad blockers) can interfere with the registration process. It is recommended to try Google Chrome's "Incognito Mode" first, as this usually resolves most compatibility issues.

Note: Internet Explorer is outdated and no longer supported by most modern websites; please skip it.

*The Most Direct Way: Contact Customer Service If you have already tried switching browsers and it still doesn't work, contacting customer service directly is usually the most effective solution, as they can identify the specific error codes in the backend.

Customer Service Line ID: @lgg6811g (Remember to include the @ symbol when searching!)

*Security Reminder (Regarding Option 3) When providing "full information" to customer service, please ensure that the channel is an official one. We recommend contacting them via Line first to verify their identity before providing necessary details (such as account name or phone number). Never provide sensitive personal data like your ID number or bank passwords in an unsecure environment.

Pro Tip

If you are currently on a company internal network (Intranet) or using a VPN, this may sometimes cause registration to fail. We suggest switching to your phone's 5G/4G mobile data and trying again; this usually has a much higher success rate.

1. Your Unique Identification Code

Upon completing your registration, you will be assigned a unique Member ID based on your region:

*Taiwan Users: RS + 5-digit number (e.g., RS12345)

*Hong Kong Users: HK + 5-digit number (e.g., HK12345)

*Malaysia Users: MY + 5-digit number (e.g., MY12345)

2. Mandatory Field for Online Shopping

When entering shipping information on overseas shopping platforms, it is mandatory to include your Member ID immediately after the recipient's name or within the address field. This allows our overseas warehouse staff to quickly identify your package and arrange for immediate inbound processing.

3. Correct Entry Format & Examples

For detailed instructions and format examples for various international warehouses, please log in to the Member Center and refer to the 【Warehouse Address】 section on the Red Sea International Logistics website.

Pro-Tip for your Users:

To make this even more effective, you might want to add a small "Warning" note at the bottom:

Note: Packages missing a Member ID may be flagged as "unidentified," which can lead to significant delays in processing.

Keeping your contact details up to date ensures your packages are delivered smoothly. Please follow these simple steps:

Step-by-Step Guide:

1.Log In: Visit our official website and log in to your account.

2.Access Messages: Click on [My Messages] at the top of the page.

3.Find Member Info: Select the [Member Information] section from the menu.

4.Edit Details: Click the "Modify Personal Profile" button to update your name, shipping address, phone number, password, and other details.

Important Tips:

*Data Accuracy: Please double-check your new phone number and address after updating to avoid any notification or delivery delays.

*Address Book: For those with multiple shipping destinations, we recommend using the [Address Book] feature for quicker selection during checkout.

*Real-Name Authentication: Ensure your name matches your EZ WAY (Real-Name Authentication) records to prevent customs clearance issues.

*Security: We recommend updating your password periodically to keep your account secure.

To ensure your packages are delivered to the correct person and location, you can manage multiple shipping addresses in your account.

Step-by-Step Guide:

1.Access Your Account: Log in and go to [My Messages].

2.Open Address Book: Select the [Recipient Address Book] section.

3.Manage Your Addresses:

*To Add: Click the "Add New Recipient" button and enter the name, phone number, and detailed address.

*To Update: Find the recipient you wish to modify and click the "Edit" or "Update" icon to change the information.

*To Set Default: You can select a "Default Address" to speed up your checkout process for future orders.

Important Reminders:

*Real-Name Authentication (EZ WAY): Please ensure the recipient's name matches their EZ WAY registration exactly to avoid customs clearance issues in Taiwan.

*Address Accuracy: Double-check the city, district, street, and house number. An incomplete address may lead to delivery delays or failed attempts.

*Quick Selection: You can save multiple addresses (e.g., Home, Office, Family) in your address book and simply select the desired one when generating a new waybill.

If you have any questions regarding your parcels, customs clearance, or shipping fees, please feel free to reach out to us through the following channels:

1. Via Official Website

Scroll to the bottom of our homepage to the "About Red Sea International Logistics" section and click on [Contact Us] to leave a message or view our details.

2. Real-Time Online Support (Recommended)

For the fastest response, we recommend contacting us via our official LINE account. Our team is ready to assist you:

*LINE ID: @lgg6811g (Please remember to include the "@" symbol)

Pro-Tips for Faster Service:

*Provide Details: To help us assist you faster, please provide your [Member ID] or [Tracking Number] at the beginning of your inquiry.

*Service Hours: Contacting us during business hours (e.g., Mon–Fri, 09:00–18:00) will ensure the quickest response from our live agents.

In accordance with Taiwan Customs regulations, all imported express parcels must undergo Real-Name Authentication. This is not only a legal requirement but also a critical measure to protect your personal identity and security.

Parcels imported into Hong Kong and Malaysia currently do not require personal real-name authentication, but you will still be notified to provide relevant information when necessary.

Three Core Benefits of Real-Name Authentication:

1.Prevent Identity Theft & Ensure Secure Clearance Taiwan Customs has upgraded traditional paper-based power of attorney to a digital Real-Name Authentication APP. This effectively prevents unauthorized parties from using your personal information to import illegal goods, protecting your legal standing.

2.Simple Binding via Mobile Number Users can easily complete the authentication process by downloading the "EZ WAY" APP and binding their personal identity to their mobile phone number.

3.Streamlined Process & Enhanced Privacy Once registered on the app, you no longer need to provide physical copies of your ID or sign paper documents for every shipment. This makes international shopping more private, paperless, and convenient.

How to Get Started?

*Download the APP: Search for "EZ WAY" on the App Store or Google Play.

*Consistency is Key: Please ensure that the Recipient Name and Mobile Number provided on the Red Sea Logistics website match your EZ WAY registration exactly. Any discrepancy will result in customs clearance delays.

Don't worry! You can quickly reset your password by following these simple steps:

Self-Service Password Recovery

1.Go to Login Page: On the member login interface, click on [Forgot Password].

2.Enter Your Email: Enter the email address you used during registration.

3.Receive Temporary Password: The system will automatically send a "Temporary Password" to your registered inbox.

4.Log In and Update: Use the temporary password to log in, then immediately go to [My Messages] > [Member Information] to update it to your new preferred password.

When filling out the waybill, you can set these two roles separately as needed. They can be the same person or different people.

1. Importer of Record (Customs Declaration)

*Purpose: This person is legally responsible for the import declaration to local Customs.

*Regional Requirements:

a.Taiwan (TW): Must match the information registered in the EZWAY App (Name, ID number, and Phone). Any discrepancy will result in customs clearance failure.

b.Hong Kong (HK) / Malaysia (MY): Real-name authentication is currently not required. Local Customs will contact this person only if specific information is needed for an inspection.

2. Delivery Recipient (Final Consignee)

*Purpose: The actual person and address where the local courier will deliver the parcel.

*Benefits:

a.Flexibility: You can import goods under your name (as Importer) but have them delivered directly to a friend or family member (as Recipient).

b.Efficiency: By setting the same "Delivery Recipient" for multiple waybills, the local courier can better coordinate and deliver your parcels together.

Red Sea International Logistics provides a one-stop global procurement support system for Personal Shoppers, Group-Buy Leaders (Tuan-Ma), and E-commerce Companies, helping you connect directly with overseas supply sources.

I. VIP Membership Application Requirements

• Identity Verification: Must be a professional personal shopper, group-buying leader, or a registered trading company.
• Platform Verification: Must have an active sales platform or a managed social media group (Personal use only is not accepted).
• Security Deposit: A deposit is required to activate VIP services (Note: Deposit cannot be used to offset shipping or procurement costs).

II. 8 Core VIP Exclusive Services

1.Live On-Site Procurement: Access our main LINE groups for daily live photos and recommendations from Outlets, Costco, and local supermarkets.

2.Dedicated Support Groups: Specialized small groups for direct communication with overseas procurement staff.

3.Priority Ordering: Secure hot-selling items instantly at the store; settle payments once the items arrive at the warehouse.

4.Transparent Low Fees: Open and fair service fees to reduce your procurement overhead.

5Global Logistics Support: Professional Red Sea Mall system supporting dropshipping across Taiwan and Hong Kong.

6Flexible Payment Options: Direct wire transfer to overseas accounts (save on exchange rates) or local transfer via Red Sea accounts.

7.Customized Sourcing: Tailored procurement projects for specific niches (Children's wear, health supplements, high-end brands).

8.Tax-Free Advantages: Access tax-free warehouse resources in the US (DE, OR) and Canada (Low 5% tax zone).

III. Global VIP Procurement Bases

We have professional procurement and consolidation centers in major commercial hubs worldwide:

*North America: Delaware (DE), Oregon (OR) [0% Sales Tax], Calgary (CA) [5% Tax].

*Europe & UK: Manchester (Designer Brand VIP Group), Ireland (EU Hub).

*Asia-Pacific: Australia (Sydney/Melbourne), Tokyo (Japan), Seoul (Korea), Kuala Lumpur (Malaysia), Bangkok (Thailand), Hong Kong.

IV. Brand Procurement Recommendations

Important Notices & Disclaimers

*Transaction Nature: Red Sea International acts as a logistics and procurement facilitator. We are not liable for individual transaction disputes between members and overseas staff.

*Deposit Refund: All procurement and shipping fees must be cleared before a refund is processed.

*Fees: For refunds requested after 90 days, a NT$1,000 service fee + NT$30 bank fee applies.

Contact Us to Join

*VIP Sourcing Inquiries (LINE): @qlp7005s (Zero-Time-Zone Tax-Free Paradise)