FAQ

- Registering a New Account
A0. Explanation of the International Logistics Process!

Explanation of the International Logistics Process! Please click
Sender Process Diagram
You can click on the image to go to the corresponding functional interface.
 
1. Register first and inform the customer service of your member ID.
2. Check the address of the overseas warehouse first in [Warehouse Address].
* When placing an order on a website, enter your member number (RS*****) in the address section of the order.
3. After the package is shipped, obtain the logistics tracking number.
4. Go to [Add Order], choose the appropriate route, and fill in the details.
5. When the package arrives at the overseas warehouse, it will be received for consolidation according to the shipping details you provided.
6. After the warehouse has finished packing and calculating the fees, you will be notified to make a payment.
7. Before shipment, the payment will be deducted automatically. The package will be arranged for air or sea transport back to Taiwan and delivered to you as soon as possible.
You can check the progress of the shipment at any time. When the package arrives in Taiwan, the EZWAY app will also notify you on your phone.
For other questions, please refer to the FAQ section B0~B14.

A1. New Member Registration Explanation!

Important Points:
  1. Member registration is free.
  2. Your email will receive important logistics information and will not be used for advertising.
  3. Your username must be a combination of English letters and numbers. It cannot consist of only English letters or only numbers.
  4. Please provide accurate information for import purposes. The system will automatically copy it to your account’s [Address Book] when you submit an order.
  5. After your registration is completed, please provide your member ID to customer service via Line: @lgg6811g.

A2. What if You Encounter Issues While Registering?

If registration is not successful, try alternative methods:
  1. Switch browsers (Google, FireFox, Opera, Internet Explorer...)
  2. Try using a different smartphone or computer.
  3. Provide all necessary information to customer service Line @lgg6811g for assistance with completing your registration.

A3. What is a Member ID, and What is Its Purpose?

When you register as a member with Redsea7, you will receive a unique member ID (RS+5-digit member number). Please add this member ID to your shipping address when you make online purchases. This helps our overseas warehouse colleagues quickly identify the package and facilitate its prompt stocking in. To learn how to enter your member ID, please log in to your account and refer to the "Warehouse Address" section.

 

A4. How to Update Member Information?

Log in to your member account and click on "Edit Personal Information" under "Account Information" in the "My Account" section on the website. You can update your name, address, phone number, and password.

 

A5. Adding and Updating Recipient Information

Please go to "Recipient Address Book" under "My Account" and click "Add Recipient."

A6. How to Contact Redsea Customer Service?

Click on "Contact Us" at the bottom of the homepage of our official website or use this link: Customer Service Line: @lgg6811g

 

A7. The Importance of Personal Real-Name Authentication (EZ Way) Required by Customs!

To prevent the misuse of personal information and provide the public with convenient and secure customs clearance services, customs authorities have transitioned from traditional paper-based customs declarations to online real-name authentication through the "EZWAY" app. Individuals can complete the real-name authentication process by binding their personal identity information with their mobile phone number using the "EZWAY" app. After completing the app's real-name authentication, the process of obtaining a paper-based declaration is simplified, and there is no longer a need to provide ID numbers or copies of identity documents.

 

A8. Forgot Member Account and/or Password?

After becoming a member, you can modify your password by logging into "My Messages" and selecting "Account Information." If you forgot your password, you can click "Forgot Password" below the password field during member login, enter your commonly used email, and the system will provide a temporary password to the email you registered with. Once you log in with the temporary password, please remember to update your desired password in "Account Information."

A9. Can the Importer and Recipient be Different?

Yes, when you add a new order in Redsea7, the system will help you separate the information for the importer and the local express recipient.
This way, when you order multiple boxes from different websites to be shipped back to Taiwan, you can have different importers to avoid taxes.
The recipient's name, address, and phone number can be the same, and the packages will be received together.
Redsea7 will take care of this at the Taipei warehouse.

 

A10. How To Join the VIP International Purchasing Group as an Overseas Purchasing Agent?

Redsea VIP Membership Requirements:
You should be a purchasing agent.
You must have a sales platform.
Membership deposit of NT$30,000, which cannot be used for freight or shopping deductions.
The deposit can be refunded after 90 days (a processing fee of NT$30 will be deducted).
Taipei Customer Service Group: Line: @qlp7005s
Direct Service for Overseas Purchasing:
Line groups providing the latest on-site photo recommendations.
Individual Line small groups for direct customer service contact, covering overseas personnel.
Place orders directly from overseas, with transparent and low-cost charges.
Quickly place orders to avoid items being out of stock upon arrival at the warehouse.
Professional Redsea e-commerce system support, capable of nationwide distribution.
Directly remit funds overseas (saving on exchange rates), or Redsea can help with the transfer.
Provides photos from Outlet, Costco, local supermarkets, special small shops, etc.
Also caters to special requests for products (children's clothing, supplements, specific brands, etc.).
Friendly Reminder:
For refunding the deposit after 90 days, there will be a processing fee of NT$30 plus a service fee of NT$1,000.
Redsea International is not involved, responsible, or charging additional fees for transactions between overseas purchasing agents and members. The paid deposit is refundable by Redsea (after settling accounts with purchasing agents and logistics costs). In case of disputes, please contact us for mutual understanding.
There are often special discounted prices, welcome to join the "Zero Time Difference Tax-Free Paradise" customer service Line: @qlp7005s
VIP Supplementary Information:
A. BDE Warehouse, Delaware, USA, Sales Tax: 0%
B. BOM Warehouse, Oregon, USA, Sales Tax: 0%
C. CAE Warehouse, Calgary, Canada, Sales Tax: 5%, minimum
D. EMA Warehouse, Manchester, UK, VIP group for major European brands
E. All European Union (Ireland)
F. VIP Purchasing Group for Sydney AUX/Melbourne AUM, Australia
G. VIP Purchasing Group for Tokyo JPD, Japan
H. VIP Purchasing Group for Seoul KBS, South Korea
I. VIP Purchasing Group for Kuala Lumpur MLX, Malaysia
J. VIP Purchasing Group for Bangkok TTM, Thailand
K. VIP Purchasing Group for HKK Warehouse, Hong Kong
Friendly Reminder:
VIP Purchasing Groups: Please refer to the explanations provided by each overseas VIP group for general service charges. The main purpose is to provide services related to inquiring about products. Fees and transaction behavior belong to individual interactions between you and the overseas purchasing agents.
Recommended Brands for Purchasing: Amazon, Costco, Etsy, Nordstrom, Sephora, Target, Trader Joe's (charged per item), Walmart
Not Recommended for Purchasing: Abercrombie and Fitch, Armani Beauty, Best Buy, Boots, Calvin Klein, Coach, Coach Outlet, Eastbay, Ebay, and other auction sites, Estee Lauder, Fanatics, Footlocker, Fossil, Google Store, Hermes, Hollister, Kiehl's, Kohls, Le Labo, Louis Vuitton, MBA store, NBA store, NordstromRack, Puritan’s Pride, Ralph Lauren, Sabon, Selfridges, Ulta
For other websites, please contact customer service on LINE: @qlp7005s

A11. Bulk Discount Limitations

Bulk Discount For Taiwan Import:
*Applicable for individual or company import declarations
BDE Warehouse, Delaware, USA, Sales Tax: 0%
A、Suitable for Members in Taiwan: self-packaging and delivery to the warehouse, using consolidated shipping to Taiwan. 
  1. For monthly shipments exceeding 200 pounds, an additional 5% discount, refunded every other month.
  2. For monthly shipments exceeding 500 pounds, an additional 8% discount, refunded every other month.
  3. We welcome you to join our VIP Logistics Membership for exclusive discounts.
B、Suitable for All US Members: self-packaging and delivery to the warehouse, using express shipping to Taiwan. We also provide nationwide door-to-door pickup service.
  1. Shipments exceeding 157 pounds every time
  2. International express shipping cost per pound: US$2.80.
  3. Suitable for declaration with tax invoices; it is recommended to pay an additional tax of 1.00~1.20 US dollars per pound.
  4. Door-to-door pickup in the United States: Send the package directly to the Taipei warehouse in Taiwan, and it will be verified before being sent out.
  5. The cost is calculated based on the actual weight and volumetric weight, whichever is higher.
      *Volumetric weight is calculated as: Length x Width x Height (inches) / 150
BOM Warehouse, Oregon, USA, Sales Tax: 0%
 A、Suitable for Members in Taiwan: self-packaging and delivery to the warehouse, using consolidated shipping to Taiwan. 
  1. For monthly shipments exceeding 200 pounds, an additional 5% discount, refunded every other month.
  2. For monthly shipments exceeding 500 pounds, an additional 8% discount, refunded every other month.
  3. We welcome you to join our VIP Logistics Membership for exclusive discounts.
 B、Suitable for All US Members: self-packaging and delivery to the warehouse, using express shipping to Taiwan. We also provide nationwide door-to-door pickup service.
  1. Shipments exceeding 157 pounds every time
  2. International express shipping cost per pound: US$2.80.
  3. Suitable for declaration with tax invoices; it is recommended to pay an additional tax of 1.00~1.20 US dollars per pound.
  4. Door-to-door pickup in the United States: Send the package directly to the Taipei warehouse in Taiwan, and it will be verified before being sent out.
  5. The cost is calculated based on the actual weight and volumetric weight, whichever is higher.
      *Volumetric weight is calculated as: Length x Width x Height (inches) / 150
CAE Warehouse, Calgary, Canada, Sales Tax: 5%, minimum
A、Suitable for Members in Taiwan: self-packaging and delivery to the warehouse, using consolidated shipping to Taiwan. 
  1. For monthly shipments exceeding 200 pounds, an additional 3% discount, refunded every other month.
  2. For monthly shipments exceeding 500 pounds, an additional 5% discount, refunded every other month.
  3. We welcome you to join our VIP Logistics Membership for exclusive discounts.
EMA Warehouse, Manchester, UK
A、Suitable for Members in Taiwan: self-packaging and delivery to the warehouse, using consolidated shipping to Taiwan. 
  1. For monthly shipments exceeding 100kg, an additional 3% discount, refunded every other month.
  2. For monthly shipments exceeding 300kg, an additional 5% discount, refunded every other month.
  3. We welcome you to join our VIP Logistics Membership for exclusive discounts.

A12. Add Web App on Mobile Home Screen

Install Shortcut App on iOS (Apple) and Android Systems
A、For iOS system users
Use Safari and search “Red Sea International Logistics” or “Redsea7” or type in www.redsea7.com.
Click the 'Share' option (a small icon with an upward arrow).
Click 'Add to Home Screen' (a small icon with a '+' sign).
You will see an app with 'Red Sea Logistics’.
B、For Android Systems users (Huawei, Xiaomi, Samsung…… )
Use any search browsearch browser for Red Sea International Logistics at www.redsea7.com.
Click on the 'Graphic' option in the top right corner of the page.
Select 'Add to Home Screen' (a small icon with a '+' sign). 
You will then see an icon with 'Red Sea Logistics' on your desktop