Warehouse Address & Usage Guide

How to Find Warehouse Addresses?

1. Register: You must first sign up as a member of Red Sea International Logistics.
2. Access Addresses: Log in to your account, click on [Warehouse Address], and select the specific [Country].
   • Note: Detailed address information is visible only to registered members.

Warehouse Classification

A. Standard Warehouse (General Logistics Hub)

• Purpose: This is the primary hub where packages are received, consolidated, and dispatched.
• Fees: Generally, no inbound or shelving fees apply (exceptions will be noted in the warehouse description).
• Challenge: Some high-end brands may block shipments to known logistics or freight forwarding addresses.

B. Private Address (Residential Pick-up)

• Purpose: Provides a local residential address to bypass "Logistics Hub Filters" used by strict retailers.
• Operation: Packages are collected at a private home and transferred to our Standard Warehouse 1–2 times per week.
• Fees: Inbound fees apply. Please refer to the specific address details for pricing.
• Restriction: Packages sent to a Private Address cannot be consolidated into the same waybill with packages from a Standard Warehouse.

️ Common Reasons for Order Cancellation

If a retailer refuses to ship to our warehouse, it might be due to:

• Blacklisted Address: The retailer identifies the address as a freight forwarder.
• Non-Local Credit Card: You are using a credit card issued outside the retailer's country.
• Billing Discrepancy: The billing address does not match the shipping address.
• Anti-Reseller Policy: The store suspects you are a commercial reseller.
• Strict Security: The website has highly restrictive ordering protocols. In this case, we recommend trying our Private Address option.

Package Tracking Status Guide

Phase 1: Warehouse & Billing

  1. Inbound: Arrived at the overseas warehouse, pending sorting.

  2. Pre-Audited: Consolidation or special packaging in progress.

  3. Packed / Pending Payment: Shipping fees calculated; awaiting payment deduction.

  4. Insufficient Balance: Please top up immediately to avoid delays in dispatch.

Phase 2: International Transit

  5. Payment Confirmed: Payment successful; package is queued for dispatch.

  6. Dispatched: Left the warehouse, en route to the airport or port.

  7. Awaiting Flight/Vessel: Arrived at the terminal, waiting for loading.

Phase 3: Customs & Local Delivery

  8. Customs Clearance: Flight has landed; shipment is under customs inspection.

  9. Customs Released: Inspection complete; cargo picked up by our logistics team.

10. Arrived at Hub: Goods at Taipei/HK/MY hub for final sorting and verification.

 11. Out for Delivery: Handed over to local couriers, CVS pickup, or ready for self-collection.

 12. Delivered: Estimated arrival within 1~2 working days.

Special Status Key

• *【Special Processing】: The package has reached the destination hub, but there is a discrepancy regarding shipping fees, dimensions, weight, or taxes that requires manual verification.

    Action: Please stay tuned for messages from our team.

• *【Flight Delayed】: Due to weather conditions or airline schedule adjustments, the departure has been postponed. We will update the Estimated Time of Departure (ETD) as soon as it is confirmed.

     Action: Tracking will update automatically once the flight is rescheduled.

• *【Customs Inspection】: Your package has been selected for a random spot check by customs. This process typically adds 3–10 business days to the delivery timeline.

       Action: Please wait patiently; the speed of inspection is strictly determined by customs authorities.

• *【Package Abnormality - On Hold】: An issue has been identified with the package contents or documentation.

      Action: Please contact our Customer Service immediately via LINE (ID: @lgg6811g) to resolve this.

When will my order reach the warehouse?

The time it takes for your order to travel from the online store to our overseas consolidation center depends on the seller's processing time and local domestic shipping.

1. Estimated Arrival at Warehouse

*Standard: Your package typically arrives at our warehouse within 7 business days after the order is placed.

*Peak Season: During major shopping events (e.g., Black Friday, 11.11, or year-end sales), domestic transit times may vary and could be longer than usual.

2. Tracking Your Order

*Shipping Confirmation: After placing your order, keep an eye on the confirmation email from the seller.

*Key Details: It will provide the Courier Name, your Tracking Number, and the Estimated Delivery Date.

3. Domestic Shipping Options

*Free Shipping: Many retailers offer free domestic shipping for qualifying orders, though these typically use standard (slower) methods.

Red Sea International Logistics | Tracking Guide

To help you track your packages more efficiently, please refer to the following guide on status updates and operation procedures.

"If your package cannot be found, please go to [Package Status Query] within the [Red Sea International Logistics] system to check and claim it in the 'Unclaimed Area' (Orphan Parcel Section)."

Step 1: How to Track?

1.Log in to the [Red Sea International Logistics] website or App.

2.Go to [Shipment Tracking].

3.Select your [Warehouse] to view the real-time status.

Pro Tip: Once a "Master Air Waybill (MAWB)" is generated, click the Master Bill Number to see detailed flight info, including departure date, estimated arrival time (ETA), and flight status.

Step 2: Status Breakdown

Your shipment moves through three main phases. Here is what each status means:

Phase 1: Warehouse Processing (Inbound to Export)

*[Arrived & Pending Packing]: Your package has reached our warehouse. An email notification has been sent.

*[Pre-inspected]: Packing is in progress. Once completed, the final shipping fee will be calculated.

*[Insufficient Balance - Please Top Up]: Shipping fees are ready. Please go to "Top Up/Payment" to add funds. No need to notify us after topping up; the system will deduct the fee automatically.

*[Payment Successful - Preparing for Export]: Payment confirmed. Your shipment is scheduled for dispatch to the airport/port.

*[Dispatched to Airport/Port]: The shipment has left our facility and is en route to the departure terminal.

Phase 2: International Transit (Customs & Flight)

*[Arrived at Terminal - Awaiting Loading]: Waiting for airline inspection and export customs clearance.

*[Arrived at Destination - Customs Clearing]: The flight/vessel has landed in Taiwan, Hong Kong, or Malaysia and is undergoing local customs inspection.

*[Customs Cleared - Bulk Retrieval]: Customs has authorized release. We are currently picking up the entire batch of cargo (Please check your local Real-Name Authentication App).

Phase 3: Final Mile (Local Delivery)

*[Customs Released - En Route to Local Warehouse]: Moving to the regional distribution center (TPE/HKG/MY).

*[Arrived at Local Hub - Preparing for Courier]: Sorting is underway. We are preparing the package for the final courier handover.

*[Handed Over to Courier]: Package is now with the local carrier (e.g., Pelican, Kerry). Delivery usually takes 1–2 business days.

Step 3: Special Alerts (Exception Handling)

If your shipment shows one of the following, please note the action required:

Reminder:

*If your local carrier shows "Delivered" but our system hasn't marked it as "Inbound," please refer to Q&A Section B8 on our website.

*For Self-Pickup or Convenience Store Pickup, no further email notifications will be sent after the courier handover. Please track the final leg manually.

What to do if you don't have a Tracking Number?

If you haven't received a tracking number after your purchase, please follow these steps to ensure your parcel is processed correctly:

Step 1: Check Notifications & Contact the Seller

*Check Your Inbox: Please check your email, including the Spam/Junk folder, for any shipping confirmation.

*Contact the Merchant: If you haven't received a shipping notification 2–3 business days after placing your order, please contact the seller directly to request the "Tracking Number."

Step 2: Update Your Shipment Details (Pre-Declaration)

*Enter the Number: Once you obtain the tracking number, log in to [Red Sea International Logistics] and fill out your shipment details immediately.

*Risk Warning: Parcels arriving without a tracking number cannot be automatically assigned to your account, which may lead to delays or potential loss. Please ensure all info is updated promptly.

Step 3: Check and Claim in the "Unclaimed Parcels" Section

If the seller's system shows "Delivered" but your account hasn't updated, please:

*Go to [Red Sea International Logistics] ➔ [Package Status Query].

*Browse the "Unclaimed Area" (Orphan Section) to identify and claim your parcel.

Why is the Tracking Number important?

Guide: What to do if your parcel is not marked as "Arrived"

Standard Processing Time: Parcels are typically scanned into our system within 1–2 business days after arriving at the warehouse.

If your parcel has not been updated after 2 days, please follow these steps:

Step 1: Self-Diagnosis (Quick Search)

1. Check the "Orphan" Section: Log in to [Red Sea International Logistics] ➔ [Package Status Query]. Enter your tracking number in the "Unclaimed" or "Orphan Area" to see if it arrived without owner information.
2. Verify Delivery Details: Check the courier’s tracking map/log for the following:
   • Was it delivered outside of business hours?
   • Was it signed for by an authorized person? (Note: Since Dec 15, 2022, all BDE warehouse parcels are signed for by Frank Hills).
3. Validate Shipping Address: Cross-check the address on your seller's "Proof of Purchase" with our current warehouse address to ensure no typos were made.

Step 2: Request Customer Service Assistance (LINE ID: @lgg6811g)

If the parcel remains missing, please provide the following 5 items to our support team:

• [A] Tracking Screenshot: A clear image of the delivery progress showing the tracking number.
• [B] Proof of Delivery (POD): An image showing the recipient's signature and the delivery timestamp.
• [C] Text Data: Please type out the tracking number and the destination warehouse name (do not send only images).
• [D] Proof of Purchase: A screenshot showing the order date and the exact delivery address used.
• [E] Disclaimer Acknowledgment: Please note we do not accept/service parcels without tracking numbers, personal letters/documents, or items exceeding the storage limit.

Step 3: How We Will Assist You

Our team will perform a deep dive based on your data:

1.Multi-Logic Search: We check for similar or partial numbers in case the seller provided an incorrect digit.

2.Physical Warehouse Check: Staff will manually check the shelves based on the "Signature Time" provided.

3.Misdelivery Assessment: We determine if the package was signed for by a neighboring company based on the signature name.

4.Evidence Support: If we confirm the courier never actually delivered the item, we will provide documentation to help you request a reshipment or refund from the seller.

Terms of Liability & Legal Notice

1.Ownership: Before a parcel is officially scanned into our system, legal ownership remains with the Seller and the Buyer (You). If a courier claims "Delivered" but our records show otherwise, you must notify the seller immediately.

2.Police Reports: Based on experience, police only accept reports from the involved parties (Buyer/Seller). We are happy to provide supporting evidence if you require the seller to confront the courier company.

3.Service Limitations: * We cannot provide indefinite search services for parcels missing for more than 35 days or for requests with insufficient data.

*We reserve the right to suspend services for users who provide false information.

*Any unresolved disputes shall be referred to third-party judicial arbitration.

Professional Insights

• *Split Shipments: Sellers often split one order into multiple boxes but only provide one tracking number. If the weight received does not match the seller's claim, verify the total number of boxes with them first.
• *Fake Signatures: Some couriers mark items as "Signed" before actual delivery. If our warehouse confirms "No Record," please contact the seller to demand a redelivery.

Weight and Dimension Measurement Guidelines

To ensure that shipping costs are calculated accurately and comply with international/domestic logistics regulations, please note the following:

1. Measurement Standards & Billing Principles

Shipping costs are determined not only by Actual Weight but also by the Volumetric Weight (Dimensions) of the parcel. Domestic shipping is particularly strict regarding size limits, while weight should remain within a reasonable margin of error. We strictly follow the latest carrier standards to ensure fair billing.

2. Re-weighing & Verification Process

Upon arrival at the [Red Sea International Logistics] warehouse, every parcel undergoes a secondary weighing and measurement process by our staff. This data is then updated in our system. If you have any concerns regarding the recorded weight or dimensions, we recommend that you re-weigh and measure the parcel yourself immediately upon receipt (before unpacking).

3. Discrepancy Resolution

If you identify a significant discrepancy between our records and your measurement:

• Contact Us: Please notify our customer service via LINE ID: @lgg6811g.
• Provide Evidence: Please send photos or a short video showing the parcel on a scale and the tape measure readings.
• Resolution: Our team will audit the original warehouse logs. If a mistake is confirmed, we will promptly refund the difference or adjust your shipping fees.

Why do minor discrepancies occur?

Small variations may result from different scale calibrations, environmental humidity affecting packaging weight, or slight bulging of the outer box during measurement. Red Sea International Logistics is committed to handling every parcel with the highest level of precision and transparency.

Understanding Warehouse Operating Hours and Time Zones

At Red Sea International Logistics, we operate multiple global hubs. Due to differing time zones and local business hours, you may occasionally see a "Delivery Unsuccessful" or "Attempted Delivery" status. Please refer to the following guide:

1. Time Zone and Business Hour Variations

Overseas warehouses (e.g., USA, Europe, etc.) operate in different time zones. If a courier attempts delivery during non-business hours, weekends, or local public holidays, the system will automatically mark the attempt as "Unsuccessful."

2. Automatic Redelivery Mechanism

There is no need to worry. This is a standard procedure in international logistics. Local couriers will automatically reschedule the delivery for the next business day once the warehouse is open.

3. Recommended Steps

*Monitor Status: Please allow 1–2 business days for the courier to re-attempt the delivery.

*Check Inbound Status: Once the parcel is physically signed for by our staff, your account will be updated to "Arrived" within 24 hours.

Why does "Delivery Failed" occur?

The most common reasons include warehouse weekend closures, local weather conditions, or courier routing adjustments. Red Sea Logistics maintains close communication with local carriers to ensure your parcels are redelivered as quickly as possible.

Understanding Warehouse Operating Hours and Time Zones

At Red Sea International Logistics, we operate multiple global hubs. Due to differing time zones and local business hours, you may occasionally see a "Delivery Unsuccessful" or "Attempted Delivery" status. Please refer to the following guide:

1. Time Zone and Business Hour Variations

Overseas warehouses (e.g., USA, Europe, etc.) operate in different time zones. If a courier attempts delivery during non-business hours, weekends, or local public holidays, the system will automatically mark the attempt as "Unsuccessful."

2. Automatic Redelivery Mechanism

There is no need to worry. This is a standard procedure in international logistics. Local couriers will automatically reschedule the delivery for the next business day once the warehouse is open.

3. Recommended Steps

*Monitor Status: Please allow 1–2 business days for the courier to re-attempt the delivery.

*Check Inbound Status: Once the parcel is physically signed for by our staff, your account will be updated to "Arrived" within 24 hours.

Why does "Delivery Failed" occur?

The most common reasons include warehouse weekend closures, local weather conditions, or courier routing adjustments. Red Sea Logistics maintains close communication with local carriers to ensure your parcels are redelivered as quickly as possible

Parcel Tracking & Claiming Guide

If you are looking for your parcel or need to claim an unidentified shipment, please follow these steps:

Step 1: Self-Service Inbound Check

• *Check Status: Log in to the [Red Sea International Logistics] system and go to [Package Status Query] to see if your parcel has successfully arrived.
• *Check the "Orphan Area": If the parcel is not in your main account, please visit the [Orphan Area (Unclaimed Parcels)]. Enter your Local Tracking Number to search for and claim any shipments that arrived with missing or incorrect ID information.

Step 2: Contact Customer Support (If not found)

If your parcel is still missing after checking the Orphan Area, please contact our official support team via LINE (ID: @lgg6811g) and provide:

1.Local Tracking Number: The full tracking number provided by your seller.

2.Proof of Delivery: A screenshot showing that the courier has marked the item as "Signed" or "Delivered."

Why should I check the "Orphan Area"?

Parcels are moved to the "Orphan Area" when a seller forgets to include your Member ID or if the tracking label is damaged/unreadable. Simply entering your correct tracking number will allow you to link the parcel to your account instantly!

Local Pick-up Service

Step 1: Submit Request Online

*.Log in to your account.

*Navigate to [Red Sea International Logistics] > [Add Local Pick-up Request].

*Fill in the sender's address, contact details, and parcel information.

Step 2: Notify Customer Service

*Contact: Please message our Line Support (@lgg6811g) immediately after submitting the form.

*Info Needed: Provide your "Pick-up Order Number" and "Member ID" to confirm the schedule.

*Service Hours: Mon–Fri, 10:00 AM – 5:30 PM (Closed on public holidays).

Regional Service Coverage

Pick-up availability and fees vary by country. Please check the specific terms for your region:

*UK: Nationwide/specific areas.

*Taiwan: Island-wide pick-up.

*USA & Canada: Major postal codes.

*Hong Kong & China: Urban area coverage.

*Japan: Tokyo region only.

*Australia: Sydney & Melbourne regions.

*Southeast Asia: Kuala Lumpur (MY) & Bangkok (TH).

If the address field is restricted, please follow these steps to ensure your parcel is correctly identified:

1. Try Alternative Fields

Try inserting your Member ID into any available text field:

*Recipient Name: e.g., John Doe (TW12345)

*Address Line 2 / Suite / Apt: The best place for the ID.

*Order Notes / Memo: Add it here if the address fields are full.

2. Parcel Pre-Alert (Highly Recommended)

The most reliable way to avoid missing parcels is to Pre-Alert them before they arrive at the warehouse:

*Go to [Red Sea International Logistics] > [Add Waybill].

*Enter your Tracking Number to "Pre-alert Inbound."

*Result: The system will automatically match the parcel to your account upon arrival, even if the Member ID is missing from the label.

3. Check the "Unclaimed Parcels" Section

If the seller confirms delivery but the parcel is not in your account:

*Go to [Red Sea International Logistics] > [Parcel Status Inquiry].

*Check the "Unclaimed Parcels" (Lost & Found) section.

*Search for your tracking number and manually claim your parcel.

Parcel Inspection Service

1. Application & Procedure

*When to Apply: After the parcel is inbounded but BEFORE generating the waybill.

*Payment: Ensure your account balance is sufficient. The process begins only after the "Handling Fee" is deducted.

*Notification: Please inform our Line Customer Service after submitting to expedite the process.

2. Service Scope

a.Photos Provided: Outer box with label, internal packing state, and a group photo of all items.

b.Visual Check: Only for major/obvious damages.

c.Excluded Services: We DO NOT verify authenticity, functionality (no power-on tests), subtle color differences, size accuracy, or minor cosmetic flaws. Our photos are for your own judgment only.

d.Extra Photos: Special requests for specific detail shots cost 60 points per photo.

e.Packaging: Original packing materials will NOT be restored after unboxing. We highly recommend adding "Reinforcement Services" for the final shipment.

3. Liability Waiver

*Non-Refundable: Inspection fees are for manual labor and are non-refundable once the photos are taken.

*Transit Damage: Any damage or missing items found upon final delivery are considered transit-related risks and are not the responsibility of the inspection staff.

Shoe Box Removal

To save on shipping costs by reducing parcel volume, please select "Discard Shoe Box" during waybill creation.

Note: Once the waybill is generated, this service cannot be canceled. See [User Guide 5a] for pricing.

1. Service Guidelines

*Action: The warehouse will remove and discard the original shoe box, shipping only the shoes.

*Fees:

a.Most Warehouses: This is a FREE service.

b.Exceptions: Japan (JPD) and Australia (AUX/AUM) warehouses will charge a handling fee.

*Other Items: For removing outer boxes of other products (e.g., toys, electronics), please contact Line Customer Service (@lgg6811g) for a quote first.

2. Error Handling & Refunds

*If Warehouse Misses the Request:

a.The specific service fee (Logistics Points) will NOT be refunded.

B.However, if the failure to remove the box results in higher Volumetric Weight charges, the price difference will be fully refunded to your account.

Original Box & Consolidation Services

1. Service Options

*Original Box (Single): No consolidation/downsizing. Free of service charge.

Note: For USA (BOM/BDE), UK (EMA), and Canada (CAE), volume weight discounts do not apply; billing is based on the higher of Actual vs. Volumetric weight.

*Original Box Consolidation (Multiple): Keep original small boxes, protected by one large outer box. Service fee applies.

*Standard Consolidation: Warehouse will unbox and downsize items to save weight. Free of charge.

2. Operational Rules

1.Inspection: All boxes will be opened for security checks. If items exceed single-box limits, the "Original Box" rule is automatically canceled.

2.Limits: Consolidated boxes must be under 150cm (L+W+H) and 23kg (50lbs). Oversized orders will be canceled and the customer notified.

3.Packaging: If a suitable large box isn't available, we may use sacks or heavy-duty tape. No compensation is offered for damaged original boxes during transit.

3. Liability Waiver

*Service Conflicts: If conflicting services are selected (e.g., "Keep Original Box" + "Reinforce/Downsize"), the warehouse will decide the best method. Member waives the right to dispute the final packing method or fees.

*No Modifications: Once the waybill is generated and packing is complete, no changes or cancellations are allowed.

Outer Box Waterproofing Service

For items sensitive to moisture, we recommend selecting "Waterproofing Measures" during waybill creation.

Note: Once the waybill is generated, this service cannot be canceled. See [User Guide 5a] for pricing.

1. Service Specifications

1.Billing Unit: Charged per individual Waybill.

2.Dimension Limits:

a.Japan (JPD), Korea (KBS), Australia (AUX) Warehouses: Basic rates apply to parcels with dimensions (L+W+H) under 150cm.

b.Oversized Parcels: Over 150cm requires a custom quote from customer service.

2. Liability and Compensation Terms

*External Factors Waiver: While our staff applies professional waterproofing, we are not liable for any water damage caused by extreme weather or prolonged exposure during airline transit, port storage, or Customs clearance.

*Service Errors (Missing Waterproofing):

a.If the warehouse fails to apply the service, the specific "Logistics Points" charged for this service will be refunded.

b.If internal damage occurs specifically due to the omission of this service, compensation is limited to a refund of basic logistics points. We do not offer cash refunds, legal compensation, or other forms of indemnity.

Parcel Interception & Return Procedures

If you need to cancel a shipment or return a parcel to the seller, please follow these guidelines carefully.

1. Priority: Intercepting the Shipment

*Bulk Delivery Policy: When couriers or postal services deliver to our warehouse, they arrive in high-volume batches. Therefore, our staff cannot search for or reject individual parcels during the unloading process.

*Contact the Seller Early: Please contact your seller or the shopping platform immediately to intercept or redirect the parcel before it reaches our warehouse.

*If Interception Fails: If the parcel has already been signed for and stored, please proceed with the Formal Return Process below.

2. Formal Return Process (After Inbound)

Please log in to the [Red Sea International Logistics] system and navigate to the [Return Items] section to submit your request:

*Fee Inquiry: Select your specific Warehouse first, then click [Return Fee Inquiry] to view the applicable rates.

*Logistics Labels:

a.With Prepaid Label: Upload the return label provided by your seller.

b.Without Prepaid Label: You must provide the seller’s full recipient details. A Local Delivery Service Fee will be charged.

3. Special Verification (Non-Original Seller Address)

If the return destination is different from the original seller's shipping address (e.g., shipping to a private individual), you must contact our Customer Service via Line (@lgg6811g) and provide:

1.Proof of Purchase: A screenshot of the original order receipt.

2.Proof of Payment: A screenshot showing the transaction details, including payer and payee information. Note: This verification is NOT required if returning directly to the original seller's address.

4. Liability and Insurance Terms

*Completion of Service: Our service is considered fulfilled once the warehouse has shipped the item and provided the Tracking Number or proof of shipment.

*Waiver of Liability: The member may not claim compensation for non-receipt by the recipient, item damage, or other unforeseen logistics issues.

*Optional Insurance: For added security, you may purchase Parcel Insurance at a rate of 2% of the total declared value.

Overseas Warehouse Return Guide

Follow these steps to return your parcels from our warehouse to the original seller or merchant.

Step 1: Request Return Authorization

1. Contact the Seller: Apply for a return through the shopping website or merchant and obtain a Prepaid Return Label.

2. Top-up Your Account: Ensure your account has a sufficient balance. The return process will only begin once the required fees are covered.

Step 2: Submit a Return Request

1. Log in to your account and go to the [Return Items] section.

2. Select Warehouse: Choose the specific warehouse where your parcel is located.

3. Enter Tracking Number:

   • Click [Add] to enter manually, or click [Search] to select from your received parcels.

   • Note: Multiple parcels are processed individually and cannot be combined for returns to ensure easy verification by the merchant.

4. Upload Label: Upload the Prepaid Return Label provided by the merchant.

Step 3: Processing & Fees

1. Warehouse Handling: Once the request is submitted, the system will calculate the "Return Handling Fee" and "Local Courier Fee."

   • Label Provided: Only the Return Handling Fee applies.

   • No Label Provided: Both the Handling Fee and Local Courier Fee will be charged.

2. Fee Inquiry: You can view detailed rates on our Homepage by selecting your country and navigating to [Storage Rates] > [Return Fees].

3. Shipment: The warehouse will ship the goods back to the merchant once the payment is completed.

⚠️ Return Liability & Terms and Conditions

By generating a return order, you agree to the following terms regarding third-party logistics risks. Red Sea International Logistics does not provide insurance for lost or damaged return parcels.

• Loss/Damage: In the event of loss or damage, compensation is strictly subject to the local courier's policies, compensation limits, and processing timelines.

• Processing Time: International logistics procedures can be slow and involve complex communications. We ask for your patience and cannot expedite local courier or warehouse staff beyond standard procedures.

• Customer Responsibility: Once we have coordinated the initial pickup/handover, customers must contact the courier directly for tracking. Any additional support requested from Red Sea may incur extra service fees.

• Legal Restrictions: We do not provide services for police reporting or legal litigation.

• Self-Arranged Pickup: If you have safety concerns, you are welcome to arrange for your own courier to pick up the items from our warehouse.

• Consent: Submission of a return request constitutes full agreement to the above terms.

International Supermarket & Local Store Delivery Guide (USA, UK, CA, AU)

If you are shopping from local supermarkets (e.g., Woolworths, ASDA, TESCO, Walmart) or community stores and shipping directly to our warehouses, please read this High-Risk Shipment Disclosure carefully.

1. Ordering & Identification Requirements

*Member ID: Your Member ID MUST be included in the "Recipient Name," "Address Line 2," or the "Delivery Instructions/Notes" field.

*Order Details: Supermarket deliveries often lack a tracking number. You must provide a full screenshot of your order, including item descriptions and quantities, to our LINE customer service for manual tracking.

2. Liability Waiver & Risk Disclosure

Supermarket delivery services are designed for local households, not international logistics hubs. Red Sea Logistics is NOT liable for, and will not provide compensation for, the following:

*Substandard Packaging: Items are often delivered in fragile plastic bags or even without any packaging. We are not responsible for damage caused by exposure to weather or poor handling by the supermarket driver.

*Mixed/Bulk Drops: Supermarkets often group multiple customers' orders from the same area and drop them in a single pile at our doorstep. Loss, damage, or missing items due to this delivery method must be resolved directly between you and the seller.

*No Inspection/Insurance: We do not offer item counting, verification, insurance, or return services for supermarket orders.

3. Mandatory Repackaging & Fees

To ensure safety during international transit, most supermarket items require mandatory re-boxing:

*Service Areas: USA, Canada, UK, Australia.

*Re-boxing Fee: NT$400 per box (Includes a standard carton and labor).

*Additional Costs: Internal padding (bubble wrap) and waterproofing are charged separately.

*Volumetric Weight: Supermarket goods are typically bulky but light. Please be prepared for shipping costs based on Volumetric Weight (Dimensions).

4. Legal Obligations regarding Misdelivered Items

*Reporting: If you receive an item that does not belong to you, you must notify our customer service within 3 business days to arrange a return.

*Property Misappropriation: If a member refuses to return items belonging to another customer, Red Sea Logistics will assist the victim in filing legal charges and lawsuits for the full value of the loss.

Global Warehouse Acceptance & Cross-Border Shipment Policy

Red Sea International Logistics accepts international shipments at the following locations. To ensure a smooth process, please notify our customer service in advance with detailed logistics information and invoices.

1. Supported Countries & Warehouse Codes

*North America: USA (BDE, BOM), Canada (CAS)

*Europe: United Kingdom (EMA) Please read the special instructions below

*Asia: Taiwan (TPE), Hong Kong (HKK), Thailand (TTM), Malaysia (MLX)

*Oceania: Australia (AUM, AUX)

2. General Procedures for Cross-Border Parcels

To avoid rejection at the warehouse, please adhere to these global standards:

*Advance Notification: Provide your tracking number, detailed item list, and invoice to our official support team.

*Handling Fees: A processing fee for customs advancement will be charged (this does not include the actual tax/duty amount).

*Mandatory Deposit: A deposit equal to 30% of the total declared value must be topped up in your account prior to arrival.

*Rejection Warning: For the UK warehouse (EMA), if the required processing fees are not pre-funded, the warehouse reserves the right to reject the parcel, and handling fees will still apply for the attempt.

3. Special Customs Protocol for the UK Warehouse (EMA)

Due to administrative delays within the UK government, customs duty notifications are often issued 1 to 3 months after the parcel has cleared. As the designated recipient, our warehouse is legally responsible for these payments.

To manage this risk, clients must choose one of the two options below as a 3-month security guarantee:

Option A: Document Verification (No Deposit Required)

*Requirements: Provide product links, purchase screenshots, and a formal Commercial Invoice.

*Proof of Tax Payment: Provide evidence that import duties were "Pre-paid" (DDP) or an official email from the seller confirming the recipient is not liable for taxes.

*Legal Declaration: Request the "UK Customs Duty Declaration Form" from our support team and upload a copy of your Photo ID to our system. You must state that you will be fully liable for any future duty claims.

Option B: 30% Security Deposit (If no proof is available)

*Requirement: Top up 30% of the total parcel value as a security bond.

*Refund Process: Contact our LINE support (@lgg6811g) after the 3-month holding period. Refunds are processed within 3 business days to your member account or bank account (bank transfer fees may apply). You remain liable for any future duty claims.

Why is a deposit required for the UK?

Unlike other regions where taxes are paid upon arrival, the UK system often bills the recipient months later. This guarantee ensures that all tax obligations are met even after your parcel has been forwarded to its final destination.