FAQ

- About Consolidated Shipping
C1. How to find the addresses for Redsea7 warehouses?

How to check warehouse addresses in various countries?
A. First, register a membership number.
B. Look for "Warehouse Address" and click on the country.
You can only inquire about all warehouse addresses after logging in.
A. Public warehouse:
Address for actual storage, packaging, and outbound operations.
Usually, no storage and shelving fees are charged (any storage fees will be explained in the warehouse address).
Common reason for not sending to logistics warehouses: Sellers do not send items to logistics companies.
B. Private warehouse:
Residential addresses where goods are received and sent back to the public warehouse, around 1-2 times a week.
There is a stock in fee, please refer to the warehouse address for details.
Websites that do not send to logistics warehouses can usually be sent to private warehouses.
Packages cannot be combined with regular warehouse shipments.
Reasons for not sending to logistics warehouses:
Credit cards are not from the local country.
Suspected of being a purchasing agent.
Delivery address on the credit card is different from the billing address.
Sellers do not deliver to logistics companies.
Websites are too strict, making it difficult to place orders.

C2. Warehouse General Process Explanation Until Goods are Shipped to the Airport

The process for handling your packages at the consolidation warehouse is as follows:
  1. Stocked In, Awaiting Packaging
  2. Evaluated: Arrangements are being made for packaging and sorting.
  3. Packaging Completed, Pending Evaluation: Freight calculation is completed; please make the payment.
  4. Insufficient Funds, Will Ship Out After Deduction
  5. Deduction Successful, Awaiting Ship Out
  6. Goods Shipped, En Route to Airport Pier
  7. Arrived at Port, Awaiting Boarding
  8. Arrived in Destination Country, Awaiting Customs Entry
  9. Customs Cleared, Retrieving Freight
  10. Retrieving to Taipei Warehouse to Prepare Shipping Out
  11. Transferred to Courier, Convenience Store Pickup, or Warehouse Pickup
  12. Expected Arrival in 1-2 Days
Friendly reminders for the following status updates:
Arrived at Taipei Warehouse, Processing: package has reached the Taipei warehouse; special handling is needed, such as verifying freight/weight/volume or customs duties.
Flight Delayed, Updated Flight Pending: Flight delay reasons unknown; the airline will notify the departure time, and we will update the boarding time accordingly.
Awaiting Customs Clearance: Customs randomly inspecting packages, approximately 3-10 working days for inspection.
Abnormal Package, Processing Suspended: Inquire with logistics customer service Line@lgg6811g.

 

C3. When will the shopping websites deliver packages to the warehouse?

When will the shopping websites deliver packages to the warehouse?
The arrival of goods at the consolidation warehouse depends on the location and shipping times of each purchasing merchant. After completing your order, you can expect to receive a shipping notification email from the shopping website. This email will include details such as the shipping carrier, package tracking number, and estimated arrival time.
Typically, the goods can reach the warehouse within approximately 7 days after you have successfully placed your order (though this may vary during peak shopping seasons).
Many websites offer free domestic shipping for orders meeting a certain amount. If you have urgent shipping needs, you may have the option to pay additional domestic shipping fees for faster or specified delivery.

 

C4. How can I track the progress of my shipment?

Package Progress Inquiry:
After the package is in storage, you can check the status in the【Package Status Inquiry】 section (Confirm Package).
If not found, you can check in the【Package Status Inquiry】 section (Unclaimed Packages) to claim the package.
If still not found, please refer to FAQ C7. 
Order Progress Inquiry:
After the waybill is generated, you can check the status in the 【Order Progress Inquiry】 section.
Order Progress Inquiry - Status Explanation:
Order Progress Status Sequence:
*If the courier claims the package is delivered but not yet in storage, refer to FAQ B8.
A. 【Stocked In】, Awaiting Packaging: Warehouse receives the package, and an email notification is sent.
B. 【Evaluated】: Packaging is arranged; after completion, the fees will be calculated.
C. 【Insufficient Funds, Will Ship Out After Deduction】: Fees are calculated, approval is completed, and an email notification is sent.
Recharge your account for insufficient funds through the payment recharge section. Staff will process it during working hours after you fill it in the system.
Automatic deduction will occur before shipment; there is no need to notify us.
D. 【Deduction Successful, Awaiting Ship Out】: Arranging the truck to the airport.
E.【Arriving at Port】 : En route to the airport warehouse, awaiting processing.
F. 【Arrived at Port, Awaiting Boarding】: Awaiting foreign customs inspection and release.
Export documents, airline inspection,
Customs check on flights to the destination or further inspection.
With a Batch Number, you can check the order status (estimated landing time, customs clearance, delivery, etc.)
G. 【Arrived in Destination Country, Awaiting Customs Entry】: Flight has landed and entered Taiwan.
H. 【Customs Cleared, Retrieving Freight】: Customs notifies through the real-name authentication app.
Wait for other packages to clear customs together.
Handle customs notifications for the entire batch of goods, including document processing.
I. 【Customs Cleared, Retrieving to Taipei Warehouse】: En route to Taipei warehouse processing.
J. 【Arrived at Taipei Warehouse, Preparing to Ship Out】: Sorting and instructions for express delivery.
K. 【Transferred to Courier】: Email notification sent.
Delivery to residence takes about 1-2 days; contact Dazhui Bird or Kerry
(Self-pickup or convenience store pickup) will not be notified separately.
 
Friendly Reminder 4: Additional explanations for the following statuses:
【Arrived at Taipei Warehouse, Processing】: Package has reached Taipei warehouse for sorting; special handling is needed, such as verifying freight/weight/volume or customs duties.
【Flight Delayed, Updated Flight Pending】: Flight delay reasons unknown; the airline will notify the departure time, and we will update the boarding time.
【Awaiting Customs Clearance】: Customs randomly inspecting packages, approximately 3-10 working days for inspection.
【Abnormal Package, Processing Suspended】: Inquire with logistics customer service Line@lgg6811g.

C5. After placing an order for a product, if the shopping website hasn't provided a logistics tracking code, what should I do?

If you haven't received a tracking number
Please first check your email, including your spam or junk mail folder. If, after 2-3 days of ordering, you still haven't received a shipping notification email, please contact the seller directly. Please fill in the tracking number in the order form. Please note that packages without tracking codes may lead to delays or potential loss of items, so it's crucial to stay vigilant.
You can also check for the package in the Unclaimed Packages section of the package status inquiry.

 

C7. If the Seller Claims the Package has Arrived at the Warehouse but It's Not Showing as In Storage, What Should I Do for Package Inquiry?

After the package arrives at the warehouse, it usually takes 1-2 working days to be in storage. If it hasn't been stored:
Reminder: When shipping packages to our warehouse, please choose the option "Signature upon Delivery."
 
You can try the following steps for self-checking the package inquiry process:
a. Check the "Package Status Inquiry" for "Pending Confirmation" or the Unclaimed Packages. Enter the tracking number provided by the seller to search.
b. Self-check the delivery process chart of the courier logistics company.
- It might be delivered to the wrong address.
- No one signed, or the signature is not from our company personnel.
- Delivery time is outside office hours.
c. Check the seller's proof of purchase address.
- It could be an error in the consolidation warehouse address causing a delivery error.
If you need assistance in finding the package, please provide the following information to customer service at Line@:
a. A screenshot of the delivery process chart, including the tracking number.
b. Image and name of the person who signed for the package.
c. Tracking number and the name of the consolidation warehouse to which it should be sent. Type it out for us.
d. Proof of purchase, including the delivery warehouse address and date.
e. Declaration of non-service and non-acceptance: No tracking number, documents, letters, and exceeding warehouse rental and storage time.
 
We will attempt to confirm various possibilities based on the information you provide:
  1. We will try to find various possibilities or similar numbers in the storage system since some courier numbers provided by sellers may differ from the ones we receive during storage.
  2. We will attempt to match your information with unclaimed packages, but it's less accurate due to the seller's shipment weight being less and less accurate.
  3. Based on the information you provide, warehouse staff will assist in checking the arrival time and package shelving time.
  4. Rough determination of the package signer, whether it was mistakenly delivered to another company.
  5. Content verification of the package.
  6. The courier company or post office never delivered, requiring redelivery or pickup.
  7. We assist based on the amount of information you provide.
  8. Please quickly notify the seller and have them handle it as quickly as possible. At this point, only the seller and you have ownership rights.

We have no service or responsibility for packages that we have not received into storage.

Experience Explanation for Reference:
 
  1. BDE warehouse delivery drivers have encountered self-signing situations. Therefore, starting from December 15, 2022, all signatures are changed to Frank Hills. Other warehouses may do the same.
  2. If the information you provide is insufficient, or we cannot find your package, or delivery time has exceeded 35 days, our service is limited and we reserve the right to suspend service. You may resort to a third-party judicial arbitration organization for resolution.
  3. We are willing to assist you with providing proof, and you can strongly request the seller to report to the police to confront the delivery company and driver with us, confirming responsibility and subsequent matters.

C8. Why is the Weight Provided by the Redsea7 System Different from the Weight Given by the Seller?

For domestic packages, the emphasis is usually on the package dimensions, and the weight is generally acceptable within a certain range. Therefore, as long as the weight is approximately close, it is sufficient. Upon arrival at the Redsea7 warehouse, each package undergoes reweighing and measurement for international travel. If you have any doubts about the weight and dimensions, you can reweigh and measure the package after receiving it. If there is a significant discrepancy, please inform LINE customer service @lgg6811g. We will assist you in resolving the issue and provide information on the subsequent procedures.

C9. When the Package Arrives at the Warehouse and Has No Signature, What Should I Do?

Each warehouse has different working hours, and there may be time zone differences.If you find that the package delivery was unsuccessful, please don't worry. The package will be re-delivered and stored on the next working day.

C10. Does the Warehouse Accept Packages on Weekends or Holidays?

All warehouses do not operate on weekends, except for Australia (AUM), which is closed on Sundays. Therefore, if you find that the package delivery was unsuccessful, please don't worry. The package will be re-delivered to the warehouse on the next working day.

 

C11.The membership number was accidentally left off the delivery address on the package label.

If the seller's website doesn’t allow you to include your membership number, or if you forgot to add it during shipping, here’s how you can check the status:
  1. Use the tracking number: After it arrives at the warehouse, you can go to the Orphaned Parcels section to claim it yourself.
  2. Add a new shipment entry: Go to Add New Waybill and fill out a Pre-arrival Form with the full tracking number only. The system will automatically match it to your membership number.
  3. Contact Customer Service: You can also provide the tracking number and request assistance.
For help, please contact Line Customer Service at @lgg6811g and provide the tracking number, the name of the purchase website, and your membership number. Once your package arrives at the warehouse, the staff will help update it in the system. Alternatively, you can fill out the Pre-arrival Form in the Add New Waybill section.

C12. Pickup Service

Pickup Process:
Notify customer service via LINE: @lgg6811g.
Service available in Taipei time Mon to Fri 10AM to 5PM, closed on holidays.
 
Explanation of Warehouse Fees and Processes in Various Countries:
Please click on the following links for detailed information:
 

Export to other countries

 

Pickup Service in the USA
  1. Fedex Pickup to BDE/BOM, Direct Return to Taiwan
  2. Bulk shipments over 150 pounds per batch have discount

C13. When Ordering on a Website, the System Doesn't Allow Me to Put My Member ID Behind the Warehouse Address. What Should I Do?

Try entering your member ID in any available text fields, such as the name field, address field 1, address field 2, or remarks.
Before the items are stored in the warehouse, go to "Add Order" and fill in a Pre Stock In order or Preorder. When the warehouse received the package, it will be automatically stocked in to your account.
If the seller notifies you that the items have been stored in the warehouse before you can Pre Stock In or Preorder, you can check in the "Unclaimed Packages" area of Package Status Inquiry.

C14. Need help in checking the contents of the packages?

A. Inspection:
Apply for the inspection in the Package Status Inquiry before the shipping order is generated.
No inspections are accepted after the shipping order is generated.
You can notify our customer service to recheck the weight/dimensions after the package has returned to the Taipei warehouse (TPE).
Please ensure that your account balance is sufficient before inspection.
 
B. Inspection Service Details
International Warehouses:
  • Inspection service is charged based on the number of photos, base fee: NT$150, fee may be different based on each warehouse's professional opinion.
  1. Photo of the package label 
  2. Photo of the package contents as they have been packed by the shipper
  3. Group photo of all items (clarity not guaranteed).
  4. Surface inspection of associated items, severe damage will be notified separately. However, no assessment of new or used, color differences, sizes, minor damages or usable items, authenticity, or functionality testing is done. Judgment is based solely on the provided photos.
  5. Additional photos can be taken by special request. Please specify what is needed. Each photo can only capture one need, and an additional fee of 60 per photo will be charged.
  6. Contents cannot be modified after payment. Inspection is considered a warehouse service, and no refunds are possible after warehouse photos have been taken.
Reminder:
  • Inspection does not help authenticate items or determine newness of items.The warehouse only photographs what is received.
  • The fee is a local warehouse labor charge and is non-refundable.
  • Damage discovered during inspection will be photographed and notified.
  • Damage or partial loss during transportation falls under the transportation agreement rules and is not eligible for refund or compensation.
  • Insurance is available with general reinforcement and waterproof measures.
  • Packaging materials are not restored to their original state after inspection; additional reinforcement services can be selected.
  • The warehouse has the right to refuse inspection or provide a separate quote based on your request or the difficulty of the items.
C. No Compensation for Damages or Missing Items After You Receive the Goods:
Local staff do not provide refunds after inspection; damages or missing items during transportation are not the responsibility of local staff.
Taipei staff only act as intermediaries for fees to be handed over to overseas warehouses. As mentioned above, no further requests or compensation will be accepted, so please be aware to avoid misunderstandings.
After inspection completion, please review your inspection results.
If you are concerned about package loss, insurance can be purchased.

C15. Can you help confirm if the package is mine?


Yes, please inform the customer service staff to contact the warehouse personnel again to obtain the logistics label image, but no unpacking will be performed.

 

 

C16. Can you help remove and discard the outer box of shoes?

The removal of advertisements/shoe boxes is free of charge (except for JPD warehouse).
You can choose this option when filling out a new shipping order.
Items should be able to withstand pressure.
It's suitable for self-use, durable, and can be compressed, such as slipper products.
No compensation will be provided for any damage or breakage during transportation.
If the warehouse does not remove or discard the shoebox, no logistics points will be refunded. If there are material volume charges, they will be refunded. No other refunds or compensation will be provided.


 

C17. Can you help send my package back in its original box?

Original box forwarding without reinforcement: No charge, no disassembly, no reinforcement, no consolidation.
[Original Box Forwarding]: Due to various packaging issues from foreign sellers, to avoid disputes, please be aware that:
You can choose this option when filling out a new shipping order under the 【Value-added Service】 section.
Volume (material) discounts are not applicable, shipping fee is based on whichever is higher, actual weight or volumetric weight.
Regardless of whether the transportation route includes tariffs, if tariffs are applicable, they must be self-paid.
Sending in the original box indicates shipping without consolidation or reinforcement. If the outer box is replaced or consolidated, compensation will be 50 logistics points, and no refunds will be provided.
*Limited to routes without tariffs; tariffs are self-paid.
We recommend selecting "Waterproof Packaging"
Note: If you insist on selecting reinforcement and consolidation services, this may contradict "original box forwarding without reinforcement." It means agreeing that the staff will decide how to proceed, and members waive their self-selection. The system may charge fees. If the selected value-added service is not performed, it can be refunded, but no compensation or subsidy will be provided.
Damage during transportation due to insufficient sturdiness of the original box is not compensated. If the original box is only wrapped in a plastic bag, we have the right to add an outer box, and any resulting weight difference is the customer's responsibility.
Possible scenarios, including reinforcement increasing volume and damaging the original box, consolidation damaging the original box, and any additional charges incurred due to increased volume as a result of insistence on these options are non-refundable (such as consolidation, which is determined by the warehouse).
Once the shipping order is generated and packing is completed, no modifications or cancellations will be accepted.
Generating the shipping order indicates agreement with the above instructions.

 

 

C18. How to prevent rain from damaging the package?

Waterproofing the Outer Box: Basic fee per box is in logistics points.
When filling out a new shipping order, you can choose this option under the "Value-added Service" section.
Sum of three sides within 36 inches (90 cm), 30 logistics points are charged. For each additional inch (2.5 cm) beyond this, 1 logistics point is added (charges are based on the fees of each warehouse).
The outer box is sealed with two layers of PE film or wrapped with plastic bags sealed with tape to prevent damage from rainy weather. The warehouse will attempt to decrease the size of the packages to prevent volumetric weight fee.
If not done, a full refund of the fee will be issued.
No additional compensation can be requested for damage to the outer box and contents.
We provide insurance for loss and damage of Taiwan domestic express packages up to NT$10,000, which must be processed according to the regulations of the express company. For detailed procedures, you can refer to the explanations in the Q&A section.
 
Note: The fee mentioned above is charged per box and serves as a measure to protect your package from rain and potential damage. It includes applying waterproof measures to the outer box to minimize the risk during transportation.

C19. Can you help reinforce the packaging?

Reinforcement:

When filling out a new shipping order, you can choose this option in the Value Added Services section.
The fee is charged per box.
1. It is based on the sum of the three sides (length + width + height) and is collected in fixed logistics points for every 1 cm or 1 inch.

2. Work details:

a. Check on the spot whether the internal goods have obvious damage and if the outer box is damaged (if damaged, photos of the outer box will be taken, and you will be notified). However, there is no guarantee that the goods will be received intact.

b. Overseas warehouses will try to reduce the size of the box, and it may be necessary to change the outer box.
c. Reinforce the inner box with solid fillings for the entire box, using packaging materials, cardboard, bubble wrap, paper, etc. (not for individual items).
d. If there is obvious damage to the appearance of the goods, you will be notified if possible.

3. Additional calculations apply if the dimensions exceed 175 cm, and customer service should be notified.

4. Glass products, fragile items, food, liquids with leakage, breakage, or usable items cannot claim compensation.
 
Special Reinforcement:
When filling out a new shipping order, you can choose this option in the Value Added Services section.
Applies to packages with the sum of its dimensions under 120 cm.
If there is obvious damage to the appearance of the goods, you will be notified if possible.
Applicable to high-value or fragile items. It involves adding bubble wrap to individual items for reinforcement, strengthening the outer box, and internal reinforcement. This service is designed for electronics, fragile items, watches, high-value items, cosmetics, and skincare products.
1. The same restrictions apply regarding items like glass products, fragile items, food, liquids with leakage, breakage, or usable items—they cannot claim compensation.
2. If not done, the logistics points charged for reinforcement will be refunded, but if internal items are damaged as a result, compensation of 50 logistics points will be provided. No cash refunds and no other compensation will be provided.
For items exceeding 120 cm or having irregular shapes, a separate quotation will be provided. Customer service should be informed in advance.
 
Note: The fee explanations provided above are for reference only. Please refer to the "Fee Description" on the official website homepage for the accurate fee details for each country's warehouse.

C20. Why can't I simply reject the package upon delivery for a return?

When courier companies and postal services deliver goods to the warehouse, they arrive in large quantities, making it impractical to individually identify and process rejected packages.
If you wish to return an item, please contact the seller to request them to stop the shipment.
In the event that interception is not possible, and the goods have already been received at the consolidation warehouse, you can initiate the return process after the items are stored. Go to the "Package Status Inquiry" section and fill out the return form by selecting "Package Return"

 

C21. How can I proceed with returns?

How to request a return from consolidation warehouse?
Contact the manufacturer/seller from which you made the purchase and obtain a prepaid return label if possible.
Go to the "Package Status Inquiry" section and click on the "Package Return" option.
Choose the warehouse and local courier number, then click on "Search" or "Add New" to find the package you want to return by entering the courier number.
Upload the prepaid return label provided by the manufacturer or website. This label includes the necessary information for the return process. If a return label was not provided, please enter all information needed to ship back to the sender.
Pay the return processing fee, which includes the return handling fee and local courier fee if needed.
Once the payment is completed, the return process will be initiated. The items will be shipped back to the manufacturer after the payment is confirmed.
Check the return processing fee by clicking on the homepage, selecting the country, and scrolling down to "Warehouse Prices" and then "Return Fees."
When returning multiple packages, each package will be processed individually for returns, without consolidation.
Local Courier Fee: If the seller provides a prepaid return label, no additional courier fee is charged. If a return label is not provided, a local courier fee will be charged, and you will be notified after the process is completed.
Packages that are returned do not qualify for loss or damage insurance. If loss or damage does occur:
  1. The compensation and process time must be based on whether the local shipping company is willing to compensate and the compensation amount.
  2. Returns in other countries are naturally slower, especially due to slow response times, please be patient.
  3. Any demands for rapid completion from the overseas warehouse staff will not actually speed up the process.
  4. After assisting you in contacting and completing the process, we will transfer the matter to you to communicate directly with the shipping company.
  5. Additional services may incur extra charges, which will be billed to you.
  6. We do not undertake activities such as filing complaints or legal proceedings on your behalf.
  7. Uncertainties in the personnel and processes during the return shipping make control extremely difficult. We ask for your understanding.
  8. If concerned, you can also arrange for a shipping company to pick up the package on your behalf.
  9. Generating the return form implies acceptance of the above explanations.

C22. Can I shop at supermarkets or stores and have the items delivered to the warehouse?

A. Online Supermarket Purchases:
Include your membership number when filling out the order (you can add it behind the address, in the name, or in the remarks).
Provide a logistics number; however, if this is not available, ensure detailed order information is provided to avoid complications.
B. Supermarket's Delivery: The supermarket delivers directly to the warehouse with minimal or no packaging, often leaving items without signatures and not notifying warehouse personnel that they have arrived.
 
You must specify the quantity and items in the order when applying for an order.
Membership number must be written on the order under "Instructions" or “Notes”
Warehouse personnel will not do an inventory check, quality inspection, or return. Insurance for supermarket deliveries are not accepted.
Items will be packed into boxes.
Loss, damage, missing items, or wrong products are not covered; contact the seller directly.
It is recommended for overseas customers to receive the items first then ship to the overseas warehouse.
Problems may occur for supermarket deliveries, we are not responsible and cannot be requested for compensation or services.
*Items from multiple supermarkets may be packed together, and orders from the same supermarket but from different customers may be packed together.
In case of receiving items not belonging to your order, please notify customer service.
 
C. Fees and Serviced Countries: USA, Canada, UK, Australia
Charge: TWD 400 per box, within 150 cm in size, including one outer box, simple packaging without verifying items.
Please note that items are generally voluminous or lightweight, and there may be volumetric weight charges.
Deliveries may be left outside the door in plastic bags, unattended.
Supermarkets like Woolworths in Australia, ASA, TESCO in the UK, and major supermarkets in the USA, Canada, UK, and Australia often lack outer packaging.
Disputes may arise; members are responsible for any loss, damage, missing items, or wrong products.
 
Important Notes:
Disputes may arise; members are responsible for any loss, damage, missing items, or wrong products.
In case of receiving items not belonging to your order, notify customer service and return within 3 working days.
Local supermarkets or stores' own delivery services cater to local community households, and they may charge additional fees for repackaging, internal reinforcement, and waterproofing.
If you discover damaged or missing items upon receiving your package, contact the seller directly; we do not provide any further services or request compensation from local courier companies.
Any damage or missing items are not notified in advance and are not our responsibility.
Detailed order information must be provided in advance to allow our staff to pay special attention. Additional packaging fees may apply.
Please note: The establishment of an order implies agreement with the above stated content.

C23. Can the warehouse receive overseas packages?

Countries and Warehouses that can receive overseas packages:
USA: BDE, BOM
Canada: CAS
UK: EMA, please read the section D in the transport route information carefully for handling procedures
Australia: AUM, AUX
Malaysia: MLX
Thailand: TTM
Hong Kong: HKK
Taiwan: TPE
Please note the process and fees for package reception:
Notify customer service before the package arrives at the warehouse. Provide detailed shipping information and invoices.
Prepay 30% of the total value of cross-border packages.
A processing fee of TWD 200 per occurrence will be charged by the UK warehouse.
Make sure your account balance is sufficient, otherwise the warehouse may refuse the package, and the processing fee will still apply.