FAQ

- How to Pay
G1. How to check shipping fee?

How to check my shipping fee?
Use "Estimate Shipping Cost" and enter all required information. 
The shipping cost will be based on the measurements given by the warehouse and calculated automatically by our system.
Select Payment: Choose the option "Payment Needed" and click "Payable Shipping Fee".
Check Shipping Progress: Under "Tracking", check the order and click "Lookup" to check the freight cost. Note that this option will only be available after package has been (re)packaged.
Transaction Records: You can also review all transaction records, including prepaid freight charges, in the "Refill Records".

G2. How to Topup My Account?

To top up your member account, follow these steps:
Top up Function: go to “Payment Needed”. For detailed instructions, refer to question J6 in the FAQ section.
Service Hours: Top up service is available from Monday to Friday, 10:00 to 17:00.
Transaction Records: You can view records of recharges and refunds in "Transaction  Record".
 
Friendly reminders:
Prepayment: Prepaying ensures timely shipment without delays due to failed deductions caused by time differences.
Unused Balance: Any unused freight charges can be kept for future use.
No Need to Notify Customer Service: Top ups are done automatically at fixed times, so there's no need to inform customer service.
 
Payment Methods for Freight Charges:
A. Automatic Payment (NTD):
Payment in Taiwanese dollars via online banking or ATM results in immediate automatic top up directly into the member system.
Enter the top up amount, and the system generates a payment account number. After successful online transfer (amount must match), the recharge is instant (usually within 1 minute).
Highly recommended for its 24-hour service without delays.
B. Taiwan Dollar Transfer (NTD):
Payment via bank counter or ATM in Taiwanese dollars.
Transfer to the designated account and fill in the account number and amount for confirmation. Top ups are manually processed during office hours.
C. Zelle and Venmo (USD):
Payment in US dollars only.
Transfer to the designated account and fill in the account number and amount for confirmation. Top ups are manually processed during office hours.
D. Payment in Chinese Yuan (RMB):
Accepted via WeChat, Taobao, and other platforms. Top ups are manually processed during office hours
E. Foreign Currencies: (GBP, CAD, MYR, THB, JPY, HKD, KRW)
Transfer to the designated collection account and fill in the account number and amount for confirmation. Top ups are manually processed during office hours.
Can be directly transferred to overseas companies (usually collected centrally and transferred to the local company overseas).
Receipts can be downloaded under "Tracking".
After completing the payment, please check “My Messages”. The system will automatically deduct the payment before shipment arrangements are made.

G3. Overseas Warehousing, Cash on Delivery, and Purchasing Service

Special Service for Red Sea VIP members (Red K, Red Q)
Advance Payment and Purchase on Behalf Service Fee: The fee charged by overseas staff for advance payment and purchase on behalf is 5% of the total amount. (They can also directly order goods for customers)
Prepayment Requirement: The full amount of the order must be topped up to the member's account prior to delivery and the members must first notify Line customer service.
 
Methods of Service:
Customers can pick up at the warehouse (Note: Errors may occur frequently).
Assistance with bank transfers/payments to manufacturers.
Once payment is completed, no returns or exchanges are accepted.
Direct refusal without consent is not the responsibility of the service provider.
This is not a purchasing agent service. Please complete shopping on your own.
This service involves providing advance payment and collection services to foreign companies or individuals (no invoices provided) without any transaction occurring with our company. It is simply collecting payments in Taiwan on behalf of overseas transactions. Exchange rates can be checked on the official website or remitted directly to the foreign working account. (Special account approval for overseas remittance by the Ministry of Finance, National Taxation Bureau)
 
Current Services: United States / Canada / United Kingdom / Ireland / European Union / Australia / Japan / South Korea / Malaysia / Thailand / Hong Kong / Taiwan
For Detailed Information: Please refer directly to the homepage, select the country, and scroll down to the black box "VIP Purchasing Agent/Cash On Delivery Info”
 

G4. How to Calculate Exchange Rates for Foreign Currencies?

After logging in, click “Current Balance” on the top right of the screen
You can also click "Payment Needed" and scroll down to access the Currency Exchange Rate chart.

G5. Issuing Receipts or Electronic Invoices

Receipts in compliance with transportation regulations for freight charges:
A. Personal/Company Receipt Printing
Under "Tracking", you can directly download and print the receipt for any completed order.
If you need to change the company name: After the shipping order is completed and payment is made, go to "My Messages" to change the company name and tax ID. Once printed, you can change it back to your personal name and ID.
 
B. Personal/Company Electronic Invoicing
Individual two-part or company three-part invoices can be issued.
Business tax is + 5%, please first top up to your account.
Please provide the company name, tax ID, email address, and address.
Calculation method: Invoice amount = (logistics fee) x 1.05 (business tax)
Please inform customer service Line@lgg6811g
Logistics fees do not include business tax and registered mail fees.
The above is valid for 90 days. For requests beyond this timeframe, please apply separately.