紅海國際物流-FAQ

G1. How to check shipping fee?

G2. How to Topup My Account?

To top up your member account, follow these steps:

Top up Function: go to “Payment Needed”. For detailed instructions, refer to question J6 in the FAQ section.

Service Hours: Top up service is available from Monday to Friday, 10:00 to 17:00.

Transaction Records: You can view records of recharges and refunds in "Transaction Record".

Friendly reminders:

Prepayment: Prepaying ensures timely shipment without delays due to failed deductions caused by time differences.

Unused Balance: Any unused freight charges can be kept for future use.

No Need to Notify Customer Service: Top ups are done automatically at fixed times, so there's no need to inform customer service.

Payment Methods for Freight Charges:

A. Automatic Payment (NTD):

Payment in Taiwanese dollars via online banking or ATM results in immediate automatic top up directly into the member system.

Enter the top up amount, and the system generates a payment account number. After successful online transfer (amount must match), the recharge is instant (usually within 1 minute).

Highly recommended for its 24-hour service without delays.

B. Taiwan Dollar Transfer (NTD):

Payment via bank counter or ATM in Taiwanese dollars.

Transfer to the designated account and fill in the account number and amount for confirmation. Top ups are manually processed during office hours.

C. Zelle and Venmo (USD):

Payment in US dollars only.

Transfer to the designated account and fill in the account number and amount for confirmation. Top ups are manually processed during office hours.

D. Payment in Chinese Yuan (RMB):

Accepted via WeChat, Taobao, and other platforms. Top ups are manually processed during office hours

E. Foreign Currencies: (GBP, CAD, MYR, THB, JPY, HKD, KRW)

Transfer to the designated collection account and fill in the account number and amount for confirmation. Top ups are manually processed during office hours.

Can be directly transferred to overseas companies (usually collected centrally and transferred to the local company overseas).

Receipts can be downloaded under "Tracking".

After completing the payment, please check “My Messages”. The system will automatically deduct the payment before shipment arrangements are made.

FAQ

- How to Pay

G1. How to check shipping fee?

G2. How to Topup My Account?

G3. Overseas Warehousing, Cash on Delivery, and Purchasing Service

G4. How to Calculate Exchange Rates for Foreign Currencies?

G5. Issuing Receipts or Electronic Invoices

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Transfer Logistics Discount Code

Transfer Mall Coupons

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