FAQ

- How to Pay
G1. How to check shipping fee?

How to check my shipping fee?
Use "Estimate Shipping Cost" and enter all required information. 
The shipping cost will be based on the measurements given by the warehouse and calculated automatically by our system.
Select Payment: Choose the option "Payment Needed" and click "Payable Shipping Fee".
Check Shipping Progress: Under "Tracking", check the order and click "Lookup" to check the freight cost. Note that this option will only be available after package has been (re)packaged.
Transaction Records: You can also review all transaction records, including prepaid freight charges, in the "Refill Records".

G2. How to Topup My Account?

To top up your member account, follow these steps:
Top up Function: go to “Payment Needed”. For detailed instructions, refer to question J6 in the FAQ section.
Service Hours: Top up service is available from Monday to Friday, 10:00 to 17:00.
Transaction Records: You can view records of recharges and refunds in "Transaction  Record".
 
Friendly reminders:
Prepayment: Prepaying ensures timely shipment without delays due to failed deductions caused by time differences.
Unused Balance: Any unused freight charges can be kept for future use.
No Need to Notify Customer Service: Top ups are done automatically at fixed times, so there's no need to inform customer service.
 
Payment Methods for Freight Charges:
A. Automatic Payment (NTD):
Payment in Taiwanese dollars via online banking or ATM results in immediate automatic top up directly into the member system.
Enter the top up amount, and the system generates a payment account number. After successful online transfer (amount must match), the recharge is instant (usually within 1 minute).
Highly recommended for its 24-hour service without delays.
B. Taiwan Dollar Transfer (NTD):
Payment via bank counter or ATM in Taiwanese dollars.
Transfer to the designated account and fill in the account number and amount for confirmation. Top ups are manually processed during office hours.
C. Zelle and Venmo (USD):
Payment in US dollars only.
Transfer to the designated account and fill in the account number and amount for confirmation. Top ups are manually processed during office hours.
D. Payment in Chinese Yuan (RMB):
Accepted via WeChat, Taobao, and other platforms. Top ups are manually processed during office hours
E. Foreign Currencies: (GBP, CAD, MYR, THB, JPY, HKD, KRW)
Transfer to the designated collection account and fill in the account number and amount for confirmation. Top ups are manually processed during office hours.
Can be directly transferred to overseas companies (usually collected centrally and transferred to the local company overseas).
Receipts can be downloaded under "Tracking".
After completing the payment, please check “My Messages”. The system will automatically deduct the payment before shipment arrangements are made.

G3. Overseas Warehousing, Cash on Delivery, and Purchasing Service

Here is the English translation for your procurement and payment service guidelines. I have organized it into a professional, easy-to-read format suitable for a business website or manual.

Advance Payment & Purchasing Services

Local Personal Shopper (Buyer) Process:

Phase 1: Purchasing & Payment a. Provide product details: (Seller info, website links, product names, quantities, and screenshots).

  1. Verification: We will first confirm if our overseas buyers can fulfill the purchase.

  2. Partial Orders: If only a portion of the requested quantity is available, we will notify you to confirm if you still wish to proceed.

  3. Payment: Confirm the total purchase amount and top up your account via the [I Want to Pay] function.

    • Requirement: Funds must be transferred from the member's personal bank account to [Member Information].

  4. Verification: Upload both sides of your ID to the [Member System].

b. Payment Fees:

  1. Account Top-up: Funds must be topped up to the member account in advance. This covers payment processing once goods arrive at the Red Sea (Honghai) Consolidation Warehouse.

  2. Direct Remittance: Our overseas buyers can remit funds directly to sellers. This applies only to physical goods that must be inspected and shipped via the Red Sea Consolidation Warehouse.

c. Important Notes:

  1. Failed Orders: If the item is not successfully purchased, no procurement fee will be charged.

    • Refunds will be credited back to your member account. If a bank refund is requested, it will be sent to the original account.

    • A bank processing fee of 30 TWD applies to bank refunds.

  2. Returns/Cancellations: Once the buyer has placed the order, returns are not accepted. If a return is requested after the package arrives at the warehouse, it must follow standard return procedures. Procurement, logistics, and inspection fees are non-refundable. All returns are subject to the seller’s specific policies.

  3. Anti-Fraud Policy: To prevent fraudulent activity, all suspicious cases will be reported to the police immediately.

Service Details

  • Eligibility: Red Sea VIP Members (Red K, Red Q, Red J+), Mall members, and Bulk Group A.

  • Requirements: Accounts must be topped up in advance, and Line Customer Service must be notified.

  • Logistics: Cash on Delivery (COD) is supported. Courier deliveries to our warehouse are accepted.

  • Business Remittance: We can assist with remitting payments directly to manufacturers/suppliers.

  • Finality: Once payment is completed, no returns or exchanges will be accepted.

  • Unauthorized Shipments: We are not responsible for packages sent without prior consent; these will be rejected upon arrival.

Legal & Financial Disclosure

  • Nature of Service: This is a procurement service facilitated by our overseas partner buyers.

  • Entity Statement: This service is provided by overseas companies or individuals (advance payment/collection). No tax invoice (Fapiao) can be provided.

  • Transaction Scope: No commercial transaction occurs with our local company; we merely facilitate the collection of funds in Taiwan. The actual transaction takes place overseas.

  • Exchange Rates: Please refer to the official website for current rates, or you may remit funds directly to our overseas operating accounts. (These are dedicated accounts approved by the Ministry of Finance, National Taxation Bureau for overseas remittances).

G4. How to Calculate Exchange Rates for Foreign Currencies?

After logging in, click “Current Balance” on the top right of the screen
You can also click "Payment Needed" and scroll down to access the Currency Exchange Rate chart.

G5. Issuing Receipts or Electronic Invoices

Receipts in compliance with transportation regulations for freight charges:
A. Personal/Company Receipt Printing
Under "Tracking", you can directly download and print the receipt for any completed order.
If you need to change the company name: After the shipping order is completed and payment is made, go to "My Messages" to change the company name and tax ID. Once printed, you can change it back to your personal name and ID.
 
B. Personal/Company Electronic Invoicing
Individual two-part or company three-part invoices can be issued.
Business tax is + 5%, please first top up to your account.
Please provide the company name, tax ID, email address, and address.
Calculation method: Invoice amount = (logistics fee) x 1.05 (business tax)
Please inform customer service Line@lgg6811g
Logistics fees do not include business tax and registered mail fees.
The above is valid for 90 days. For requests beyond this timeframe, please apply separately.