Guide to Checking Shipping Fees

At Red Sea International Logistics, we follow the principle of "Automated Calculation After Packing." Your final shipping cost is generated automatically once your items are received and processed by our warehouse.

1. Pre-Shipping: Estimated Quotes

*Shipping Calculator: Use our online "Shipping Estimation" tool to get a quote based on your cargo's weight and dimensions before sending your items.

2. Post-Shipping: Checking Real Fees

Note: Final fees are only calculated once the status shows "Warehouse Packing Completed."

You can check your costs through the following two methods:

*Tracking Status: Go to [Red Sea Logistics] → [Shipment Tracking]. Once the status reaches "Packing Completed," the finalized fee will be displayed.

*Outstanding Payments: Go to [Red Sea Logistics] → [Accounts Payable] to view all pending charges and current balances.

3. Financial Records & History

*Transaction History: Go to [My Profile] → [Top-up / Consumption Records].

This section allows you to review all historical transactions, deposits, and automated deductions.

Quick Reference Table

Overseas Personal Shopping & Payment Service

Red Sea International Logistics provides professional local purchasing and payment assistance to help you shop globally with ease.

I. Eligible Users

This service is exclusively available to the following member levels:

*Red Sea VIP Members: Red 9, Red K, Red Q

*Business Partners: Diamond VIP Bulk Membership

II. Service Process & Workflow

Phase 1: Inquiry & Verification

1.Submit Request: Provide the product URL, item name, quantity, and screenshots.

2.Purchaser Confirmation: Our local team will verify if the item can be purchased and confirm the available stock.

3.Identity Verification: You must upload a clear copy of your ID (Front & Back) to the member system for compliance.

4.Deposit Funds: Once the total amount is confirmed, top up your account via 【I want to Pay】.

Requirement: The deposit must be made from the member's own bank account.

Phase 2: Payment & Procurement

1.Payment Condition: Our local shoppers will transfer funds to the seller only for physical goods that will be inspected at and shipped from the Red Sea consolidation warehouse.

2.Execution: After the deposit is confirmed in your account, the procurement will be executed immediately.

III. Refund & Return Policy (Important)

*Out-of-Stock/Unsuccessful Orders: No purchasing fee will be charged.

1.Refunds will be credited back to your member account balance.

2.If a bank refund is requested, a TWD 30 processing fee will apply.

*Cancellations & Returns:

1.Once the order has been placed by the shopper, no cancellations are accepted.

2.Returns after the package reaches the warehouse must follow the standard "Return Process" and are subject to the seller's terms.

3.Non-refundable fees: Procurement fees, logistics fees, and inspection fees are strictly non-refundable once the service has started.

*Anti-Fraud Policy: To prevent money laundering or fraudulent activities, any suspicious transactions will be reported to the police immediately.

IV. Terms of Service

*Service Nature: This is a third-party payment/purchasing service facilitated by overseas partners. The transaction occurs outside of Taiwan; therefore, no Taiwan GUI (Uniform Invoice) will be provided. We only provide payment collection and remittance services.

*Exchange Rates: Rates can be found under 【I want to Pay】 on the official website. You may also remit directly to our Ministry of Finance-approved overseas work accounts.

*Warehouse Receipt:

1.COD (Cash on Delivery) is supported at the warehouse.

2.Any package delivered without prior authorization will be rejected, and we hold no liability for such items.

*Mandatory Notification: All purchasing requests must be fully funded in advance, and you must notify our Line Customer Service for final confirmation.

Foreign Currency Payments & Exchange Rates

If you prefer to pay in a currency other than TWD (such as USD, RMB, HKD, etc.), please follow the instructions below:

How to Check Real-Time Exchange Rates?

1.Log In: Access your 【Red Sea International Logistics】 member account.

2.Navigate: Go to the 【I want to Pay】 section in the main menu.

3.View Rates: You will find a "Live Exchange Rate Table" that displays the daily conversion rates used for all supported currencies.

Helpful Tips

*Rate Basis: The exchange rate is calculated based on the rate active at the time you "Complete the transfer and report it in the system."

*Supported Currencies: We accept various currencies, including USD, RMB, HKD, MYR, THB, and more.

*Transaction Fees: Certain payment methods (like Zelle or WeChat Pay) may offer different fee structures. Please check the notes within the rate table for details.

Shipping Receipts & Electronic Invoices Guide

To comply with international transportation regulations and meet personal or corporate accounting needs, we provide two types of documents: System Receipts and Official Electronic Invoices.

A. Personal / Corporate System Receipts (Self-Service)

*Operating Path: Log in to 【Red Sea International Logistics】 → Go to 【Waybill Tracking】 → Click [Print Receipt] to download the PDF directly.

*How to Change the Receipt Header:

1.After the waybill is paid, go to 【My Messages】 → 【Member Information】 to update the Company Name and Tax ID (UBN).

2.Download/Print the receipt.

3.Once printed, change the member information back to your original personal Name and ID.

*Legal Validity: These receipts are legally approved by the Ministry of Finance for expense claims by individuals or companies.

B. Official Electronic Invoices (Request Required)

If you require a formal electronic invoice for tax filing, please follow the rules below:

1. Invoice Types & Tax Rates

*Taiwan: 2-part (Personal) or 3-part (Corporate) → +5% Sales Tax (VAT).

*Malaysia: → +6% Sales Tax (SST).

*Hong Kong: → 0% Sales Tax.

2. Calculation Formula

Total Invoice Amount = (Logistics Fee) × (1 + Tax Rate)

Note: Original logistics quotes do not include sales tax or registered mail postage fees.

3. Application Process

a.Pre-fund Account: Ensure your member account has sufficient balance (including tax); the system will deduct it directly.

b.Provide Details: Prepare the following info and contact Customer Service via Line (ID: @lgg6811g):

*Full Company Name / Tax ID

*Recipient Email / Mailing Address

c.Validity Period: Applications must be submitted within 90 days of waybill completion. Requests exceeding this timeframe will not be processed.

Professional Tip