To ensure accurate delivery and smooth customs clearance, please keep your member profile (address, phone number, etc.) up to date.

How to Edit:

1.Manual Update: Log in to your account, go to [My Account] or [My Messages], and select [Member Profile] to modify your details.

2.Save Changes: Ensure you click "Save" after making any changes to update the system immediately.

Forgot Your Login Details?

If you have forgotten your member ID or password, please reach out to our customer support team for assistance:

*Official Line Support: <-block _nghost-ng-c1181794665="" class="ng-star-inserted">@lgg6811g

Adding multiple "Import Declaration Recipients" is a common strategy for frequent shoppers to manage tax quotas and speed up customs clearance.

1. Benefits of Adding Multiple Recipients:

*Tax Saving: In Taiwan, each person is entitled to 6 tax-free shipments (under NT$2,000) per half-year. Using additional recipients (family/friends) helps you stay within the legal tax-free quota.

*Lower Inspection Risk: Concentrating too many parcels under one name may trigger a "Commercial Use" audit by customs. Distributing names helps minimize red tape.

*Centralized Delivery: You can set the same delivery address for different recipients, allowing you to receive all your parcels at once at a single location.

2. How to Set Up:

*Operation Path: Log in to your account ➜ [My Account] ➜ [Recipient Address Book] to add or edit profiles.

*Authentication: Every registered recipient MUST complete the EZ WAY (Real-Name Authentication).

See [Q&A F3] for detailed instructions on EZ WAY.

When adding a recipient, you will see the "Customs Backup" (報關備選) option. Please read the following terms carefully:

1. What is "Customs Backup"? (Select YES)

By selecting "YES," you authorize the system to automatically assign this recipient to your shipments under the following conditions:

*Compliant Parcel Splitting: To comply with customs limits (weight, value, or quantity), our staff may split your items into multiple waybills.

*Batch Shipping: To ship multiple parcels simultaneously, the system will distribute the waybills among your authorized "Backup Recipients" to ensure smooth clearance.

2. Member Responsibilities:

*Explicit Consent: You must obtain permission from the individuals before using their information for customs declaration.

*EZWAY Compliance: The authorized individual MUST confirm the declaration on the EZ WAY App.

Disclaimer: If they click "Declaration Discrepancy" (NO), you will be liable for all handling fees, legal costs, and potential parcel forfeiture.

*Revoking Authorization: You can change this setting to "NO" at any time in the [Recipient Address Book].

If your shipment requires a physical Power of Attorney (Individual Authorization Letter) due to a lack of EZ WAY authentication or specific Customs requirements, please follow these standard operating procedures:

1. Download Path

Log in to your account, go to [My Account] ➜ [Recipient Address Book], and click [Download Customs Clearing POA]. The file includes detailed examples and instructions for your reference.

2. Preparation & Signing Requirements

To ensure your documents are accepted by Taiwan Customs, please adhere to the following:

*Original Hardcopy: Only original physical documents are accepted. Scanned, faxed, or photocopied signatures will be rejected by Customs.

*Signature & Seal: The document must be hand-signed and stamped with a personal seal (Chop) by the recipient.

*Quantity: Please prepare three (3) original copies per request.

*Member ID: Crucial! Please clearly write your [Member ID] on both the envelope and the top-right corner of each POA form so our team can match it to your parcel immediately.

3. Mailing Information

Please send the completed documents via registered mail to the following address:

*Recipient: Red Sea Logistics – Customs Declaration Team

*Address: 1F, No. 86, Shezi St., Shilin Dist., Taipei City 111, Taiwan (R.O.C.)

4. Important Deadline

According to Customs regulations, please ensure the documents reach our office within 3 to 5 business days after receiving our notification. Delays in submitting the POA may result in additional storage fees, penalties, or the parcel being returned to the origin.

Optimization Highlights:

*Clarified Legal Requirements: Explicitly stated that "original signatures" and "personal seals" are mandatory, as this is a common point of confusion for international users.

*Member ID Visibility: Emphasized the importance of the Member ID to prevent "orphan documents" that cannot be matched to a shipment.

*Urgency & Consequences: Clearly defined the 3-5 day window and the potential risks of delay (fees/return), which helps motivate the user to act quickly.

To keep your account transparent, we provide detailed logs for all financial activities.

1. Navigation Path

Log in to your account and go to [My Messages]. Select the relevant tab based on your needs:

*[Standard Account Top-up History]: View all activities related to top-ups, refunds, and shipping fee deductions. Includes both successful and pending/failed top-up attempts for your reference.

*[Transaction History]: View detailed expenditure logs for each specific waybill.

*[Proxy Shopping Top-up History]: If you use our proxy buying services, all funds dedicated to product purchases can be tracked here.

2. Important Notes

*Verification: We recommend checking your balance immediately after a top-up (Online Banking, ATM, or Convenience Store) to ensure the status shows "Successful."

*Discrepancies: If you notice any balance errors, please contact our Line Support @lgg6811g with your Member ID and payment proof (screenshot/receipt).