疑問解答Q&A

- Taiwan International Express Export Customs Declaration
J1. Shipping International Express from Taiwan to (USA, UK, Canada, Australia...)

Since international express rates (DHL, FedEx, UPS, etc.) fluctuate frequently due to fuel surcharges and seasonal adjustments, please check the real-time rates on our official website.

How to Check Real-Time Rates?

1.Go to Homepage: Visit the Red Sea International Logistics website.

2. Select Pathway: Click on [Taiwan Consolidation] in the main menu.

3.Choose Your Destination:

*Long-Haul Routes: International Express Taiwan ⇨ UK, Europe, USA, Canada, Australia, NZ, Africa, India, etc.

*Asia-Pacific Routes: International Express Taiwan ⇨ Hong Kong, Macau, Singapore, Japan, Korea.

Essential Shipping Instructions

Whether your package is being sent to our Taipei, Hong Kong, or Malaysia consolidation warehouses, please ensure:

*Mark Your Member ID: Clearly write your [Member ID] (e.g., TW12345) on the outside of the box.

*Faster Inbound Processing: Labeling your Member ID allows our warehouse staff to scan and register your parcel immediately upon arrival, preventing it from becoming an "unclaimed item" or causing delivery delays.

Pro-Tips for International Shipping:

*Prohibited Items: Before shipping, please confirm with customer service if your items contain batteries, liquids, powders, or brand-name counterfeits to avoid customs seizure.

*Volumetric Weight: International express fees are calculated based on the greater of "Actual Weight" or "Volumetric Weight." We recommend packing as compactly as possible to save on costs.

 

J2. Taiwan Exports to the UK: Taxation Regulations

Packages Imported (Arriving) from Countries outside the UK
Most goods arriving in the UK are subject to any or all of the following taxes:
*Customs Duties
*Excise Duty
*Import or Supply Value Added Tax (VAT)
These are typically payable when:
*Purchasing goods or receiving them as gifts
*Goods are new or second-hand (including antiques)
*Goods are intended for your personal use or resale
A. Tariff and Import VAT Thresholds
Details regarding tariff and import VAT thresholds, as well as any changes applicable after the UK's departure from the EU, are outlined below.
For goods imported from outside the UK with a value not exceeding £135 (aligned with the threshold for customs duty liability), we have shifted the point of collection for VAT from the point of import to the point of sale. This means that these goods will be subject to UK Supply VAT rather than Import VAT.
The £135 limit applies to the total value of imported goods rather than the individual value of items within the consignment.
In summary:
Package Value
Customs Fees
0.00 ~ £135 
No Customs fees
No Import fees
135.01 英鎊及以上
Customs fees apply
Import fees apply
"Not including: alcohol, tobacco products, perfumes, and fragrances."
B. Gifts
Gifts with a value up to £39 qualify for an exemption from import VAT. Gifts exceeding this value are subject to Import VAT. If the value of the goods exceeds £135, customs duty is also payable.
Conditions for qualifying as a gift:
*The customs declaration must be correctly filled out.
*The gift must be sent from a private individual outside the UK to a private individual inside the UK.
*There should be no commercial or trade elements, and the gift should not have been paid for directly or indirectly by anyone in the UK.
*The gift should be occasional, such as for a birthday or anniversary.
If you purchase something from outside the UK as a gift for a relative or friend, regardless of whether it is sent to that person, it will be considered a "commercial sale".
C. Tobacco and Alcohol Product Gifts
Gifts of tobacco and alcohol products valued at £39 or less are eligible for exemption from import duties and import VAT. However, there are restrictions on the quantity of each product as follows:
(1) Tobacco products
Qty
Cigarette
50
Cigarillo（Each max 3g）
25
Cigar
10
Other
50克
 
(2) Alcohol or Alcoholic Beverages
 
Distilled beverages and spirits with an alcohol concentration exceeding 22%, as well as undenatured ethanol of 80% or higher.
1升
Distilled beverages and spirits, as well as aperitifs made from wine or alcohol, fortified wine, sake, or similar beverages with an alcohol concentration of 22% or lower, sparkling wine, and fortified wine.
1升
Still wine.
2 升
If sending more tobacco and alcohol gifts than the quantities shown in the table, the duty relief for imports will only apply to the limits shown in the table, and the consigned goods will not enjoy any relief from import value-added tax.
The relief limits shown in the table apply only to gifts and do not apply to commercial sales. Additionally, all tobacco and alcohol products are subject to consumption tax, even if they are gifts.
Alcohol beverages with an alcohol content exceeding 24% (abv) and un-denatured ethyl alcohol are prohibited in international mail.
D. Students Moving to the UK for Full-Time Studies
Eligible Items:
For students or student items attending full-time studies in the UK for at least 12 months, the following reliefs are available:
*Clothing, including underwear
*Items and instruments typically used for student learning - including personal computers, calculators, and typewriters
*Household items, including personal items, household linen, furniture, and equipment
Alcohol, tobacco, and tobacco products are not included in the relief.
If you are a student coming to the UK for full-time studies, you do not need to fill out the TOR1 form.
(Our company cannot provide services for this, you can apply for clearance locally.)
E. Multi-Gift Packages
For multi-gift packages containing more than one gift intended for multiple people's use, the £39 VAT exemption applies per person, provided that the items are:
*Individually packaged
*Specifically intended for them
*Individually declared on the customs declaration
*Within the allowed limits
*Priced individually on the declaration for each item
If more than one package is sent to a specific person, the value of the goods will be added together. If the total value exceeds £39, import VAT will be charged. If the value exceeds £135, customs duty may also be required.
If a package contains multiple types of items intended for use by more than one person, these items should be separately described and the value should be indicated on the customs declaration. For import VAT, only items reaching the £39 threshold for import VAT are eligible for relief. For example, if a package contains 5 items, each valued at £8, then 4 of the 5 items will be eligible for relief (4 × £8 = £32). The fee will be paid on the fifth item.
When an item is sent to 2 people and its value exceeds £39, the gift relief for each person cannot be combined. The value of an individual item cannot be divided - for example, an item valued at £50 sent to 2 people cannot benefit from gift relief.
Gifts
Customs and Import Fees
One item valued at <£39
No customs and import fees.
One item valued at >£39
Customs and import fees apply.
Five similar items, each valued at £8
Four items have no fees, one item will have fees.
Five different items, each £120 
Customs and import fees apply.
One item valued at £300
Customs and import fees apply.

J3. Shipping Process

Before proceeding with the following steps, please register as a member first.
Please click on "Add Order".
After filling in the address, please avoid using general terms such as "daily necessities", "personal items", "gifts", "grocery", “food”, or “snack” for item names, and instead specify the actual item names.
*Note: For multiple parcels, please indicate "1 and 2..." after the name when filling out the form.
 
Step 1:
Once your package reaches the consolidation warehouse, you can confirm it in the "Package Status Inquiry".
Step 2:
After confirming the arrival of the parcel, go to the homepage of the official website and click on “Add Order”. There are three options to choose from:
*"PreOrder": (before the goods are stored) to expedite the shipment without consolidation.
*"Add New Order": (after the goods are stored) for consolidating 1 to multiple boxes for shipment.
*"Pre Stock In": Before stock in/if sellers are unable to fill in member IDs. 
Step 3:
*Select “International Express Shipping DHL, UPS, FED”, enter the originating country and destination country, and select the corresponding warehouse. Choose the transportation route and click "Search".
Step 4:
*The system will automatically display the relevant packages below. Click "Select" on the right for each parcel if you need to consolidate multiple parcels.
*Once selected, the parcels will appear in the "Selected Packages" field.
Step 5:
*Continue to fill in the recipient's information.
Step 6:
*After completing the recipient's information, proceed to fill in the details of the items. For multiple items, please enter them separately, and use English for item names and US dollars for amounts. Click on the "+" on the right to add a new row for each new item.
Step 7:
*Check the remaining fields according to your needs. Finally, check "I have read and agree to the Red Sea Logistics Service Agreements and Compensation Terms" and choose " Create Order, Finish" or "Order Created, Create New Order".
Friendly Reminder:
If you have discount codes or points, remember to enter them in the appropriate field.
Note: For consolidated packages, please inform customer service of the total number of packages in advance. Write "RS Member Number" + box number on the outside of the box, and wait until all parcels have arrived at the warehouse before filling out an order.
For example: (This service is for moving overseas, to avoid troubling elderly family members to pack and move.) The service is free and we provide boxes, but please cooperate to avoid items falling out or getting lost.
(The maximum size for consolidated boxes is 55, 45, 41 cm, and if your package exceeds these dimensions, it will be split into multiple boxes).

J4. How to Send Packages to the Warehouse

To ensure your parcel is processed accurately, please clearly write your [RS Member ID] on the outside of the box.

Receiving Information

*Operating Hours: Monday – Friday, 10:00 AM – 5:00 PM.

*Closed: Saturdays, Sundays, and Public Holidays.

*Warehouse Address: Go to the homepage of [Red Sea International Logistics] → [Warehouse Address] → Select your specific Country Warehouse.

 

Three Ways to Send Your Parcel

1. Self-Arranged Delivery (Recommended)

*You may choose any courier or freight service (e.g., SF Express, Black Cat, FedEx) to deliver your goods directly to our warehouse.

  • Reminder: Ensure your RS Member ID is visible on the shipping label or the box itself.

2. Red Sea Local Pickup Service

*How to apply: Go to [Red Sea International Logistics] → [Add Local Pickup Request].

*Inbound Process: Once the pickup is scheduled, a "Pre-alert Inbound Form" is automatically generated. After the parcel arrives at our warehouse, you may proceed to [Add Waybill] for international shipping.

3. Taiwan Convenience Store Drop-off (Store-to-Door)

*Requirements: * Weight Limit: Under 10kg.

Size Limit: Sum of Length + Width + Height < 100cm (Longest side must be < 45cm).

*Reference: Please refer to the [Pickup Rules] section under the Taiwan Taipei (TPE) Warehouse in the member portal.

Billing & Fees

Pickup Service Fees: Local pickup charges will be consolidated into your final international shipping invoice. You do not need to pay the driver at the time of collection.

J5. Prohibited Items and Notes

To ensure your shipment clears customs smoothly and to minimize the risk of inspection, seizure, or return (which results in non-refundable shipping costs), please read the following regulations carefully.

Important Customs Declaration Policy

*Accurate Valuation: Customs authorities strictly inspect parcels with unrealistic values (e.g., declaring used goods as $1 USD). If a shipment is returned due to undervalued declaration, shipping fees will not be refunded, and all losses shall be borne by the customer.

*Company Authority: To increase clearance success rates, our company reserves the right to adjust item descriptions and declared values on your behalf.

*Supporting Documents: If the item value is genuinely low, please provide a commercial invoice or proof of purchase for customs verification.

*Tax Liability: Any import duties, taxes, or administrative fees incurred are the sole responsibility of the customer/recipient.

*Agreement of Terms: By using our services, you acknowledge and agree to these terms. If you do not agree, please do not proceed with the shipment.

Prohibited Items List

The following items are strictly prohibited for international transport:

1. Financial & High-Value Assets

*Currency & Securities: Cash, traveler's checks, endorsed stocks/bonds, money orders, credit cards, or crossed checks.

*Valuables: Bullion (gold/silver), jewelry, precious metals, gemstones, fur/pelts, and all counterfeit (fake) goods.

2. Dangerous Goods & Weapons (IATA Regulated)

*Military Gear: Firearms, ammunition, weapons, and their related components or parts.

*Hazardous Materials: Flammable substances, explosives, chemicals, or items containing mercury (e.g., thermometers).

*Narcotics: Illegal drugs, controlled substances, or unauthorized narcotics.

3. Food, Biological & Medical Items

*Restricted Foods: Meat, dairy, eggs, honey, and their processed derivatives.

*Perishables: Food or drinks requiring refrigeration, freezing, or special environmental control.

*Living/Biological Matter: Live animals, plants, plant materials (including cut flowers), and wildlife products.

*Medical Products: Medicines, drugs, or products containing medicinal ingredients.

*Remains: Human or animal remains, ashes (including insects), human organs, or embryos.

4. Miscellaneous Restricted Items

*Hazardous Materials: Asbestos or any wet, leaking, or malodorous (foul-smelling) packages.

*Ambiguous Items: Any item that is difficult to identify or that may be rejected by the destination country's laws will be treated as prohibited.

Pro-Tip

If you are unsure whether an item is allowed, please consult our customer service team before sending it to the warehouse. This prevents your parcel from being seized or confiscated.

J6. Freight Inquiry and Payment

How to Check Shipping Fees?

You can find the amount due via two paths:

1.Path 1: [Red Sea Logistics] → [Tracking] → Click on your "Waybill Number."

2.Path 2: [Red Sea Logistics] → [Accounts Payable].

How to Make a Payment?

All transaction details and top-up history are available under [International Logistics] → [I Want to Pay] → [Top-up Records].

A. TWD (Taiwan Dollar) – Instant Auto-Top-up

*Feature: Immediate balance update; no manual verification needed.

*Process:

1.Enter the top-up amount.

2.The system generates a unique payment account.

3.Complete the online transfer (The amount must match exactly).

4.Balance will be updated automatically upon success.

B. Other Currencies – Manual Verification

Supported: RMB, USD, MYR, THB, HKD, AUD.

*Process:

1.Transfer funds to our designated bank account.

2.Required Action: You must return to the portal and fill in your "Account Number (last 5 digits)" and "Amount Paid" for verification.

3.Verification: Our team will verify the payment during business hours and update your balance.

*Important Notes:

Exchange rates apply. When paying in foreign currency, please ensure the amount covers the full TWD shipping fee after conversion and bank fees.

J7. Inquiry and Declaration

1. How to Track Your Parcel?

*Self-Service: Find your Air Waybill (AWB) number under "Waybill Tracking" on our portal to check real-time status.

*Email Notifications: Recipients will automatically receive status updates if a valid Email address is provided.

*Customer Service: Contact us via Line (ID: @lgg6811g).

2. Customs Declaration & Duties

*Declaration Type: Default declaration is as "Personal Effects/Small Parcels." Please inform us in advance for any special commercial requirements.

*Customs Duties: If taxes are incurred, an Email notification will be sent. Payments can be made online via Credit Card by either the sender or the recipient.

Additional Fees & Compensation Policy

*Remote Area Surcharge: A fee of NT$1,000 applies if the destination is classified as a remote area.

*Invoices (VAT):

1.Paper Invoice: (Shipping + Registered Mail NT$28) × 1.05.

2.E-Invoice: Shipping × 1.05.

Please provide Company Name, Tax ID, and Address/Email in advance.

*Packing Box Service: Deposit of NT$100/box (deductible from shipping). Delivery fee: NT$450 (Size: 55x45x41cm).

*Cancellation Fee: A NT$200 administrative fee applies if a shipment is canceled after the waybill has been generated.

*Loss Compensation: Based on the declared value (USD), capped at a maximum of $100 USD per shipment. The original shipping fee will also be refunded.

J9. Malaysian Import Considerations

Understand Malaysia's Customs duties in minutes! Malaysia follows the Harmonized System (HS). Unless specifically exempted, all goods are subject to Sales and Services Tax (SST).

1. Import Duties & SST

Approximately 75% of goods imported into Malaysia are duty-free. For the rest, the average rate is around 6%.

*SST Rates: Typically 5%–10% depending on the item category.

*Preferential Rates: Goods from countries with Free Trade Agreements (FTA) with Malaysia may enjoy lower rates (Certificate of Origin required).

2. Export Duties

Most goods exported from Malaysia are duty-free, with the exception of primary commodities.

*Exceptions: Crude oil, palm oil, and similar major commodities.

*Rate Range: Varies between 0% and 15% based on the product type.

Essential Links & Tools

*Search SST Rates: Royal Malaysian Customs Department (MySST)

*FTA Duty Calculator: Ministry of International Trade and Industry (MITI)

*Rules of Origin: MITI Official Website