FAQ

- Taiwan International Express Export Customs Declaration
J1. Shipping International Express from Taiwan to (USA, UK, Canada, Australia...)

For the current shipping rates and details, please refer directly to the route information on the homepage.
Please click on "International Express Parcel" for personal or company shipments.
When sending parcels to the Taipei warehouse, please make sure to write your member ID on the box.
To create a new order, please click here.

J2. Taiwan Exports to the UK: Taxation Regulations

Packages Imported (Arriving) from Countries outside the UK
Most goods arriving in the UK are subject to any or all of the following taxes:
*Customs Duties
*Excise Duty
*Import or Supply Value Added Tax (VAT)
These are typically payable when:
*Purchasing goods or receiving them as gifts
*Goods are new or second-hand (including antiques)
*Goods are intended for your personal use or resale
A. Tariff and Import VAT Thresholds
Details regarding tariff and import VAT thresholds, as well as any changes applicable after the UK's departure from the EU, are outlined below.
For goods imported from outside the UK with a value not exceeding £135 (aligned with the threshold for customs duty liability), we have shifted the point of collection for VAT from the point of import to the point of sale. This means that these goods will be subject to UK Supply VAT rather than Import VAT.
The £135 limit applies to the total value of imported goods rather than the individual value of items within the consignment.
In summary:
Package Value
Customs Fees
0.00 ~ £135 
No Customs fees
No Import fees
135.01 英鎊及以上
Customs fees apply
Import fees apply
"Not including: alcohol, tobacco products, perfumes, and fragrances."
B. Gifts
Gifts with a value up to £39 qualify for an exemption from import VAT. Gifts exceeding this value are subject to Import VAT. If the value of the goods exceeds £135, customs duty is also payable.
Conditions for qualifying as a gift:
*The customs declaration must be correctly filled out.
*The gift must be sent from a private individual outside the UK to a private individual inside the UK.
*There should be no commercial or trade elements, and the gift should not have been paid for directly or indirectly by anyone in the UK.
*The gift should be occasional, such as for a birthday or anniversary.
If you purchase something from outside the UK as a gift for a relative or friend, regardless of whether it is sent to that person, it will be considered a "commercial sale".
C. Tobacco and Alcohol Product Gifts
Gifts of tobacco and alcohol products valued at £39 or less are eligible for exemption from import duties and import VAT. However, there are restrictions on the quantity of each product as follows:
(1) Tobacco products
Qty
Cigarette
50
Cigarillo（Each max 3g）
25
Cigar
10
Other
50克
 
(2) Alcohol or Alcoholic Beverages
 
Distilled beverages and spirits with an alcohol concentration exceeding 22%, as well as undenatured ethanol of 80% or higher.
1升
Distilled beverages and spirits, as well as aperitifs made from wine or alcohol, fortified wine, sake, or similar beverages with an alcohol concentration of 22% or lower, sparkling wine, and fortified wine.
1升
Still wine.
2 升
If sending more tobacco and alcohol gifts than the quantities shown in the table, the duty relief for imports will only apply to the limits shown in the table, and the consigned goods will not enjoy any relief from import value-added tax.
The relief limits shown in the table apply only to gifts and do not apply to commercial sales. Additionally, all tobacco and alcohol products are subject to consumption tax, even if they are gifts.
Alcohol beverages with an alcohol content exceeding 24% (abv) and un-denatured ethyl alcohol are prohibited in international mail.
D. Students Moving to the UK for Full-Time Studies
Eligible Items:
For students or student items attending full-time studies in the UK for at least 12 months, the following reliefs are available:
*Clothing, including underwear
*Items and instruments typically used for student learning - including personal computers, calculators, and typewriters
*Household items, including personal items, household linen, furniture, and equipment
Alcohol, tobacco, and tobacco products are not included in the relief.
If you are a student coming to the UK for full-time studies, you do not need to fill out the TOR1 form.
(Our company cannot provide services for this, you can apply for clearance locally.)
E. Multi-Gift Packages
For multi-gift packages containing more than one gift intended for multiple people's use, the £39 VAT exemption applies per person, provided that the items are:
*Individually packaged
*Specifically intended for them
*Individually declared on the customs declaration
*Within the allowed limits
*Priced individually on the declaration for each item
If more than one package is sent to a specific person, the value of the goods will be added together. If the total value exceeds £39, import VAT will be charged. If the value exceeds £135, customs duty may also be required.
If a package contains multiple types of items intended for use by more than one person, these items should be separately described and the value should be indicated on the customs declaration. For import VAT, only items reaching the £39 threshold for import VAT are eligible for relief. For example, if a package contains 5 items, each valued at £8, then 4 of the 5 items will be eligible for relief (4 × £8 = £32). The fee will be paid on the fifth item.
When an item is sent to 2 people and its value exceeds £39, the gift relief for each person cannot be combined. The value of an individual item cannot be divided - for example, an item valued at £50 sent to 2 people cannot benefit from gift relief.
Gifts
Customs and Import Fees
One item valued at <£39
No customs and import fees.
One item valued at >£39
Customs and import fees apply.
Five similar items, each valued at £8
Four items have no fees, one item will have fees.
Five different items, each £120 
Customs and import fees apply.
One item valued at £300
Customs and import fees apply.

J3. Shipping Process

Before proceeding with the following steps, please register as a member first.
Please click on "Add Order".
After filling in the address, please avoid using general terms such as "daily necessities", "personal items", "gifts", "grocery", “food”, or “snack” for item names, and instead specify the actual item names.
*Note: For multiple parcels, please indicate "1 and 2..." after the name when filling out the form.
 
Step 1:
Once your package reaches the consolidation warehouse, you can confirm it in the "Package Status Inquiry".
Step 2:
After confirming the arrival of the parcel, go to the homepage of the official website and click on “Add Order”. There are three options to choose from:
*"PreOrder": (before the goods are stored) to expedite the shipment without consolidation.
*"Add New Order": (after the goods are stored) for consolidating 1 to multiple boxes for shipment.
*"Pre Stock In": Before stock in/if sellers are unable to fill in member IDs. 
Step 3:
*Select “International Express Shipping DHL, UPS, FED”, enter the originating country and destination country, and select the corresponding warehouse. Choose the transportation route and click "Search".
Step 4:
*The system will automatically display the relevant packages below. Click "Select" on the right for each parcel if you need to consolidate multiple parcels.
*Once selected, the parcels will appear in the "Selected Packages" field.
Step 5:
*Continue to fill in the recipient's information.
Step 6:
*After completing the recipient's information, proceed to fill in the details of the items. For multiple items, please enter them separately, and use English for item names and US dollars for amounts. Click on the "+" on the right to add a new row for each new item.
Step 7:
*Check the remaining fields according to your needs. Finally, check "I have read and agree to the Red Sea Logistics Service Agreements and Compensation Terms" and choose " Create Order, Finish" or "Order Created, Create New Order".
Friendly Reminder:
If you have discount codes or points, remember to enter them in the appropriate field.
Note: For consolidated packages, please inform customer service of the total number of packages in advance. Write "RS Member Number" + box number on the outside of the box, and wait until all parcels have arrived at the warehouse before filling out an order.
For example: (This service is for moving overseas, to avoid troubling elderly family members to pack and move.) The service is free and we provide boxes, but please cooperate to avoid items falling out or getting lost.
(The maximum size for consolidated boxes is 55, 45, 41 cm, and if your package exceeds these dimensions, it will be split into multiple boxes).

J4. How to Send Packages to the Warehouse

How to send packages to the warehouse
Write your RS member ID on the outside of the box.
Receiving hours: 10:00 to 17:00 (closed on weekends)
Warehouse address: No. 86, Shezi Street, Shilin District, Taipei City, Tel: 02-28110323
Convenience Store Drop-off:
*Within 5kg, Length + Width + Height < 90cm
*Recipient Name: 王宏瑋 (Must be written in Chinese)
*Phone: 0972883791
*Email: redsea7d2d@gmail.com
*Store Locations:
*OK Mart Shezi Store, Store No.: A163
*FamilyMart Yongxin Store, Store No.: 017663
*7-11 Jixing Store, Store No.: 184405
Home Pickup Service: NT$150 per parcel, will be deducted along with the shipping fee.

J5. Prohibited Items and Notes

Customs Clearance Issues: Often, the declared value of the package is deemed inaccurate by customs officials (resulting in extra shipping fees for customers), especially when customers declare extremely low values for second-hand goods to avoid inspection and taxes by customs. In order to improve delivery rates and reduce potential inspections, our company reserves the right to adjust your items and declared values. If there are taxes on the goods, you are still responsible for them. If the value of the goods is truly low, you can provide invoices for all items in the package to customs for verification. If you do not accept this policy, please do not use our services.
Prohibited Items:
  • Securities, cash, or equivalent (such as traveler's checks, endorsed stocks, bonds, credit cards, cashier's checks, etc.)
  • Drugs or items containing drug components (including medicine)
  • Meat, dairy products, eggs, honey, and related processed foods
  • Chemicals or flammable items, such as mercury-containing thermometers
  • Products made from wildlife
  • Processed or unprocessed animal carcasses or cremated remains (including insects), human organs, embryos of humans or animals
  • Plants and plant materials, including cut flowers
  • Perishable food items requiring refrigeration or special environmental control
  • Any damp, leaking, or odorous items
  • Counterfeit goods
  • Animals
  • Asbestos
  • Gold bars
  • Currency
  • Firearms, firearm-related components, and ammunition/weapons
  • Fur
  • Dangerous goods or flammable substances (regulated by IATA regulations)
  • Human remains, including ashes
  • Jewelry, precious metals, and gemstones
  • Narcotics (illegal) / drugs
  • Items that are difficult to identify as prohibited or not accepted by the destination country may also be considered prohibited items.

J6. Freight Inquiry and Payment

How to Inquire about Freight?
Go to [Tracking] and click on the shipment to see the shipping fee.
 
How to Pay for Freight?
All transaction details can be viewed in [My Messages] > [Transaction Record]
 
For payment details, please refer to FAQ G2. How to Topup My Account?
Please note: There may be exchange rate issues with payments in US Dollars, so please pay the full amount in NTD for shipping.

J7. Inquiry and Declaration

Package Progress?
You can inquire about the progress of your package by searching for your country's AWB number on the shipment inquiry page. If you provide an email, the recipient will also receive a notification for inquiry. If you have any questions, please contact our LINE customer service: @lgg6811g.
Package Declaration
Our company mainly deals with personal small packages, and declarations are made based on individual packages unless otherwise requested.
Package Tariff Issues
If there are tariffs, an email notification will be sent to the receiver, and the receiver or sender can pay online directly to the shipping company.
Fee Notes:
Additional fees will be charged for remote areas.
If an invoice is required, please note the fee and the information required: (Freight + registration fee of 28 yuan) x 1.05 (Company name, tax ID, and recipient address must be provided in advance).
Free cardboard boxes (deposit of 200 yuan/box, deductible from freight) with a home delivery fee of 450 yuan (55x45x41cm).
International parcel compensation for loss: Compensation is based on the declared amount in USD (maximum compensation of 100 USD), and the freight will be refunded.
Cancellation of delivery after the shipping order has been generated will incur a paper cost fee of 200NTD.

J9. Malaysian Import Considerations

Understand Malaysian Import and Export Duties in One Go!
Duty Classification and Import/Export Duties
Malaysia adopts the Harmonized System (HS) for classifying goods. All import and export goods are subject to Sales and Services Tax (SST) unless specifically exempted, with the tax rate varying depending on the goods. You can check Malaysian customs duty rates at: Malaysian Customs Duty Rates
Import Duties
Applicable tax rates depend on the origin of the goods, and proof of origin must be provided. For more information on product origins, visit the Ministry of International Trade and Industry (MITI) website: MITI Product Origin Information.
Approximately 75% of imported goods to Malaysia are duty-free, with an average tax rate of about 6%. Countries with Free Trade Agreements (FTAs) with Malaysia enjoy lower tariff rates, which can be checked using MITI’s FTA Tariff Calculator: FTA Tariff Calculator.
The Customs Duties Order (2017) outlines all applicable rates for countries without trade agreements with Malaysia: Customs Duties Order 2017.
Export Duties
Except for Malaysia’s primary commodities (such as crude oil and palm oil), almost all goods are exempt from export duties. Applicable rates range from 0% to 15%, depending on the category of goods. For more details on export duty rates, refer to the Customs Duties Order (2017).