6.Risks of Transporting Fragile Items

I.Inspecting Your Packages

a. It is highly recommended to record a video of the unboxing process before opening your package to facilitate verification with the seller later.

*If you have applied for the "Detailed Inspection" service, the warehouse will open the package to inspect and photograph the items according to warehouse regulations.

*ithout a separate package loss insurance policy, no compensation will be provided even if a detailed inspection was requested.

*If you did not apply for a "Detailed Inspection," the warehouse will follow standard consolidation, repacking, or splitting procedures without checking if the internal contents are complete or intact.

*For packages without detailed inspection, the box is only opened to check for prohibited items.

*Decisions regarding the splitting of packages are based on customs regulations or the judgment of professional staff, and no compensation is provided for these actions.

b. Contacting the Seller and Verifying Quantities

*Users should independently contact the seller to verify if the quantities on the invoice and shipping list are correct.

*You should verify and compare the weight provided by the seller’s logistics, the warehouse entry weight, the outbound weight, and the final received weight.

*If any items are missing, please notify the seller as soon as possible.

c. Handling Damaged Shipments in Taiwan

*If a local Taiwan delivery package (e.g., via Pelican Express or Kerry TJ Logistics) is found to be damaged upon receipt, you must record the unboxing process.

*Please retain the original packaging in its damaged state.

*Claims for compensation should be filed directly with the delivery carrier (Pelican Express or Kerry TJ Logistics).

II. Damages or Missing Items Discovered During Self-Pickup at the Taipei Warehouse:

a. Seller Responsibility: It is the user's responsibility to request that the seller provides reinforcement suitable for the rigors of international shipping.

b. Non-Compensable Scenarios for Damages Discovered at the Taipei Warehouse:

1. Customs Seizures: Items confiscated or seized by overseas airport customs during transit by the airline. In such cases, if no formal documentation is available, we rely solely on the verbal statement from the customs brokerage.

2. Water Damage: Our standard packaging is designed to be water-resistant. Damage caused by soaking or immersion in water due to heavy rain while awaiting customs inspection is not eligible for compensation.

3. Transit and Inspection Risks: We do not accept any liability for packages that are squeezed or crushed during air or sea transit due to insufficient reinforcement. Furthermore, damage, loss, or signs of opening/repacking caused by customs inspections are considered normal occurrences. No compensation will be provided, even for packages with insurance or declared value.

4. Insured Package Loss: Lost packages will be compensated according to the insured amount. For packages that utilized "Detailed Inspection" and insurance, partial loss will be compensated based on the weight percentage.

5. Uninsured Package Loss: For uninsured shipments, compensation is limited to total package loss as per the general service agreement (claims for partial loss are not accepted). Compensation is calculated at two times (2x) the shipping fee based on weight.

For further details, please refer to our Q&A section: D5. What should I do if items are missing after receiving my package? [Click Here] 

III. Missing, Damaged, or Short-Shipped Items Discovered in Taiwan:

A. General Discrepancies and Initial Steps

*Shortages or errors most frequently originate from the seller; please verify the accuracy of your invoice first and then contact the seller regarding the issue.

*If the external packaging is damaged upon receipt, take photos for your records and contact the courier company immediately to report the condition, as you have already signed for the delivery.

*Notify us of the situation after contacting the courier, as damage assessments must be determined by the courier company.

B. Shipments with "Special Reinforcement," "Detailed Inspection," and "Insurance Coverage"

*Detailed Inspection: Warehouse staff will verify items against your provided data or the included receipt and record findings in the system. Once the customer confirms and agrees to dispatch, the inspection responsibility ends; we are not liable for any damage, shortages, or loss occurring during transit.

*Reinforcement Services: "General Reinforcement" protects the entire package but does not cover transit damage, destruction, or missing items. If you paid for "Special Reinforcement" and it was not performed, the reinforcement fee will be refunded, but we assume no liability for any damage.

*Insurance Coverage: Insurance covers only the loss of the entire package, with a maximum payout of NT$50,000. Premiums for amounts exceeding this limit are non-refundable, and the policy does not cover partial loss, missing items, or damage.

C. Original Box Transshipment and Poly Mailers

*Reinforcement is not available for these options due to unpredictable dimensions. We assume no liability for compensation for these shipments during transit.

D. Shipments WITHOUT "Special Reinforcement," "Detailed Inspection," or "Insurance"

*Before Signing: Inspect the weight, check for internal damage or missing items, and examine the external condition before signing for the package. If damage is found, require the courier to note the specific details on the delivery receipt and notify us for assistance.

*After Signing: Signing indicates the owner's acceptance and confirmation. If damage is discovered later, you must first file a complaint with the courier company's customer service, provide photo evidence of the interior and exterior, and then send the information to our Line customer service (Line ID: @lgg6811g) for follow-up.

E. Missing Items Discovered After Delivery (Including Building Management Reception)

*Photograph the package while weighing it and compare it against the inbound and outbound weights.

*Check the quantity and item names on the original ordering website. If there is an error, provide photos of the purchase documents to customer service for a re-check of the local warehouse records.

*Remember to photograph the package along with the courier shipping label.

*Verify the packing list with the seller first to inform them of the missing items.

F. Damage Discovered After Delivery

*For local Taiwan deliveries (e.g., Pelican Express or Kerry TJ), record a video of the unboxing and retain the original box and items.

*Ensure the shipping label is clearly photographed and contact the courier's customer service within 3 days to apply for compensation.

*Once the claim is filed, the original box and items must be kept and cannot be used or sold until the courier completes its inspection.

*Couriers may require items to be returned for inspection, which typically takes 1–3 months.

*If a settlement is reached, the package will not be returned to you. Compensation will be sent to Red Sea Logistics and then refunded to the member.

*Compensation for loss or damage (defined as being severely unusable) is based solely on the logistics company's assessment; we do not participate in this determination.

G. Damage Discovered at International Warehouses

*If damage is found at the warehouse, we will notify you with photos at no extra charge, and outbound arrangements will continue.

*Damaged items will be removed and discarded after 2 days (food items are discarded immediately); please notify us promptly of any concerns.

*If damaged items must be included in the box, additional packing and reinforcement fees will apply.

*We emphasize that we do not provide additional services; any tasks involving manual labor will require a separate quote.