8. EZWAY Real-Name Authentication App

Red Sea International Logistics

To prevent identity theft and provide a convenient and secure customs clearance service, Customs has replaced traditional paper-based appointment letters with online processing via a Real-Name Authentication App.

Starting March 1, 2026, paper appointment letters will no longer be accepted; all customs appointments must be completed via the "EZWAY" App.

*No Fee: Individuals can complete the real-name authentication process by binding their mobile phone number to their personal identity data through the "EZWAY" App at no charge.

*Processing Fee: If the importer information is correctly provided, a fee of NT$3.50 will be collected for "Pre-appointment Confirmation" cases before the package arrives in Taiwan.

*NT$60 Service Fee: If requested by Customs, individuals can register online to simplify the process and avoid paper documents. (If you provide a physical copy of your ID [front and back] plus a signed paper appointment letter to our company within 3 days for processing, this fee will be waived).

*Company Declarations: Formal customs declarations for companies still require the provision of a physical paper-based "Power of Attorney".

Customs and EZWAY Real-Name Authentication Rules

Red Sea International Logistics will cover customs duties and "Frequent Buyer" taxes, provided that users comply with the specific country regulations listed on the official website. The rules are categorized based on whether you have participated in the EZWAY Real-Name Authentication.

General Customs Rules

*One Recipient Per Package: For the same batch of shipments, each package must have one unique declared recipient.

*Multiple Packages: If you have multiple packages, you must provide multiple different recipients in the system's address book.

*Alternative Declaration Selection: Ensure the "Alternative Declaration" field is set to "Yes" so the system can automatically and safely select an import declarant for you.

For Users Registered with EZWAY

*System Setting: You must check the "EZWAY Real-Name Authentication" box in the system's recipient settings.

*Frequent Buyers: If you are defined as a "Frequent Buyer" by Customs, you must comply with their specific regulations.

*Documentation: You must provide a landline phone number. You may mark your ID copy as "For Customs Use Only".

*Random Inspections: Customs performs random inspections, and there is a possibility that commodity taxes may be levied.

*Recipient Rotation: It is recommended to prepare multiple EZWAY recipients to use in rotation.

*Standard Usage: We suggest one unique EZWAY recipient for every single package.

*Tax Exemptions: Registered users are allowed 6 tax-free imports (for declared values under NT$2,000) every half-year.

Alternative Declaration Selection (Important)

When filling out recipient information, pay close attention to the "Alternative Declaration" field:

*Consent Required: You must obtain the recipient's permission before selecting "Yes".

*Confirming Declarations: When you receive an EZWAY notification, you must respond with "Yes" (Declare Consistent). If you respond with "No," you must provide a physical appointment letter and pay all associated costs. Failure to do so may result in legal liability and full compensation of all fees.

*System Authorization: Selecting "Yes" indicates that the system is authorized to use that recipient's information for future imports into Taiwan.

*Automatic Allocation: For shipments split into multiple waybills due to quantity limits, the system will automatically allocate these among your authorized recipients. If there are insufficient recipients, the shipment may be delayed until the next batch.

*Revoking Consent: If a recipient no longer wishes to be used for declarations, change the field to "No" in the "Recipient Address Book," and the system will stop selecting them.

Fees and Pre-Appointment Confirmation

*EZWAY Processing Fee: Effective March 1, 2026, Taiwan Customs requires a NT$3.50 processing fee for every declared waybill (customs barcode) for individual packages. Starting March 9, 2026, our company will collect this fee on behalf of Trade-Van (the designated service provider for EZWAY).

*Official Fees vs. Service Fees: While EZWAY itself has no official "handling fee," delays in clicking "Declare Consistent" may lead to additional clearance service fees from couriers or consolidators.

*Cause of Fees: Fees are primarily generated by overdue operations or shipments getting stuck, requiring manual processing by customs brokers.

*Pre-Appointment Confirmation: Before the package clears customs, you must click "Declare Consistent" in the APP to confirm the contents and the appointment relationship.