Red Sea International Logistics | Tracking Guide

To help you track your packages more efficiently, please refer to the following guide on status updates and operation procedures.

"If your package cannot be found, please go to [Package Status Query] within the [Red Sea International Logistics] system to check and claim it in the 'Unclaimed Area' (Orphan Parcel Section)."

Step 1: How to Track?

1.Log in to the [Red Sea International Logistics] website or App.

2.Go to [Shipment Tracking].

3.Select your [Warehouse] to view the real-time status.

Pro Tip: Once a "Master Air Waybill (MAWB)" is generated, click the Master Bill Number to see detailed flight info, including departure date, estimated arrival time (ETA), and flight status.

Step 2: Status Breakdown

Your shipment moves through three main phases. Here is what each status means:

Phase 1: Warehouse Processing (Inbound to Export)

*[Arrived & Pending Packing]: Your package has reached our warehouse. An email notification has been sent.

*[Pre-inspected]: Packing is in progress. Once completed, the final shipping fee will be calculated.

*[Insufficient Balance - Please Top Up]: Shipping fees are ready. Please go to "Top Up/Payment" to add funds. No need to notify us after topping up; the system will deduct the fee automatically.

*[Payment Successful - Preparing for Export]: Payment confirmed. Your shipment is scheduled for dispatch to the airport/port.

*[Dispatched to Airport/Port]: The shipment has left our facility and is en route to the departure terminal.

Phase 2: International Transit (Customs & Flight)

*[Arrived at Terminal - Awaiting Loading]: Waiting for airline inspection and export customs clearance.

*[Arrived at Destination - Customs Clearing]: The flight/vessel has landed in Taiwan, Hong Kong, or Malaysia and is undergoing local customs inspection.

*[Customs Cleared - Bulk Retrieval]: Customs has authorized release. We are currently picking up the entire batch of cargo (Please check your local Real-Name Authentication App).

Phase 3: Final Mile (Local Delivery)

*[Customs Released - En Route to Local Warehouse]: Moving to the regional distribution center (TPE/HKG/MY).

*[Arrived at Local Hub - Preparing for Courier]: Sorting is underway. We are preparing the package for the final courier handover.

*[Handed Over to Courier]: Package is now with the local carrier (e.g., Pelican, Kerry). Delivery usually takes 1–2 business days.

Step 3: Special Alerts (Exception Handling)

If your shipment shows one of the following, please note the action required:

Reminder:

*If your local carrier shows "Delivered" but our system hasn't marked it as "Inbound," please refer to Q&A Section B8 on our website.

*For Self-Pickup or Convenience Store Pickup, no further email notifications will be sent after the courier handover. Please track the final leg manually.