2b. Package Status Inquiry

Standard Processing Time: Parcels are typically scanned into our system within 1–2 business days after arriving at the warehouse.

If your parcel has not been updated after 2 days, please follow these steps:

Step 1: Self-Diagnosis (Quick Search)

1.Check the "Orphan" Section: Log in to [Red Sea International Logistics] ➔ [Package Status Query]. Enter your tracking number in the "Unclaimed" or "Orphan Area" to see if it arrived without owner information.

2.Verify Delivery Details: Check the courier’s tracking map/log for the following:

*Was it delivered outside of business hours?

*Was it signed for by an authorized person? (Note: Since Dec 15, 2022, all BDE warehouse parcels are signed for by Frank Hills).

3.Validate Shipping Address: Cross-check the address on your seller's "Proof of Purchase" with our current warehouse address to ensure no typos were made.

Step 2: Request Customer Service Assistance (LINE ID: @lgg6811g)

If the parcel remains missing, please provide the following 5 items to our support team:

[A] Tracking Screenshot: A clear image of the delivery progress showing the tracking number.

[B] Proof of Delivery (POD): An image showing the recipient's signature and the delivery timestamp.

[C] Text Data: Please type out the tracking number and the destination warehouse name (do not send only images).

[D] Proof of Purchase: A screenshot showing the order date and the exact delivery address used.

[E] Disclaimer Acknowledgment: Please note we do not accept/service parcels without tracking numbers, personal letters/documents, or items exceeding the storage limit.

Step 3: How We Will Assist You

Our team will perform a deep dive based on your data:

1.Multi-Logic Search: We check for similar or partial numbers in case the seller provided an incorrect digit.

2.Physical Warehouse Check: Staff will manually check the shelves based on the "Signature Time" provided.

3.Misdelivery Assessment: We determine if the package was signed for by a neighboring company based on the signature name.

4.Evidence Support: If we confirm the courier never actually delivered the item, we will provide documentation to help you request a reshipment or refund from the seller.

Terms of Liability & Legal Notice

1.Ownership: Before a parcel is officially scanned into our system, legal ownership remains with the Seller and the Buyer (You). If a courier claims "Delivered" but our records show otherwise, you must notify the seller immediately.

2.Police Reports: Based on experience, police only accept reports from the involved parties (Buyer/Seller). We are happy to provide supporting evidence if you require the seller to confront the courier company.

3.Service Limitations: * We cannot provide indefinite search services for parcels missing for more than 35 days or for requests with insufficient data.

*We reserve the right to suspend services for users who provide false information.

*Any unresolved disputes shall be referred to third-party judicial arbitration.

Professional Insights

*Split Shipments: Sellers often split one order into multiple boxes but only provide one tracking number. If the weight received does not match the seller's claim, verify the total number of boxes with them first.

*Fake Signatures: Some couriers mark items as "Signed" before actual delivery. If our warehouse confirms "No Record," please contact the seller to demand a redelivery.