The seller guarantees that all overseas goods purchased on behalf of the member are 100% sourced from the local country and can provide proof of purchase with limitations, which must be requested prior to purchasing.

If the purchasing order cannot be completed, the seller will fully refund the member's system account or a designated account (no additional fees will be charged). Members can then decide whether to proceed with the purchase themselves. No conditional requests for additional compensation will be accepted.

The mall provides members with convenience and welfare. We refuse to sell counterfeit goods. If any products have issues, the seller will fully compensate (for the product,  purchasing fee, international shipping fee, and domestic delivery fee). 

The seller must adopt a reasonable and competitive profit calculation formula and will not arbitrarily raise prices based on market trends.

If the customer’s request for purchasing violates the regulations and terms of airlines, shipping companies, and customs of importing and exporting countries, and the package is detained or returned, the customer is fully responsible. The purchasing agent will assist but is not obligated to bear any responsibility. Due to frequent changes in regulations in various countries, it is not the purchasing agent’s obligation to ensure that the goods comply with regulations before purchase, and no compensation will be provided.

Local buyers often have access to special discounts for online purchases and outlet products. We will directly refund the discounted price to the member if the situation permits.

"In stock" on the mall indicates that the purchased goods are available in the local country and can be quickly shipped to Taiwan.

"Pre-order" and "purchasing order" indicate that the purchased goods are pre-ordered or purchased on behalf of the member by overseas purchasing agents.

 

The source of all purchased goods are local department stores, outlets, specialty shops, official websites, and authorized websites. Due to uncontrollable shipping times, delays in delivery are not subject to any compensation or cancellation.

Once the buyer places an order, the seller can proceed with the purchase. Orders cannot be canceled or paid for privately. If the package arrives undamaged and essentially intact, and the recipient does not raise any objections within 2 days and does not issue a written damage record, it will be deemed accepted without objection.

If the customer’s request for purchasing violates the regulations and terms of airlines, shipping companies, and customs of importing and exporting countries, and the package is detained or returned, the customer is fully responsible. The purchasing agent will assist but is not obligated to bear any responsibility. Due to frequent changes in regulations in various countries, it is not the purchasing agent’s obligation to ensure that the goods comply with regulations before purchase, and no compensation will be provided.

Due to the nature of overseas pre-ordered goods, colors may appear inaccurate online. Minor defects such as slight flaws, dents, uneven threads, residue, uneven dyeing, etc., cannot be exchanged. Please carefully confirm before placing an order.

In accordance with the reasonable exceptions to the telecommunications transaction cancellation right, there is no 7-day cooling-off period for custom payments requested by consumers. Except for significant defects, no unconditional returns within 7 days are allowed due to the special nature of the goods, such as fresh food, customized products, time-sensitive newspapers, audio and computer software such as CD games, online digital content, personal hygiene products, and airline passenger services.

Whether goods can be transported depends directly on the regulations of various airlines and importing and exporting countries. Requests for compensation due to refusal to carry goods based on the varying regulations of different airlines will not be accepted.

If the seller fails to deliver the goods within 45 days of purchase, the seller must fully refund the buyer the total amount of the goods and shipping costs. If there is evidence that the buyer is willing to wait longer, it will be based on the agreement between both parties. However, no additional charges or compensation can be claimed.

When the buyer receives a parcel ordered from the mall, it is essential to record the unboxing process to ensure their rights and the correct integrity of the received goods. If there are any questions, please contact the company directly and provide the mall order number and video evidence for further processing.

 

Refund Conditions

Buyers agree that refunds and returns are only possible under exceptional circumstances, excluding significant defects. Consumers who commission our company to make purchases from overseas are entirely at the discretion of the consumers' instructions (custom payments), excluding the application of the 7-day cooling-off period, in accordance with reasonable exceptions to the telecommunications transaction cancellation right, and cannot unconditionally return goods within 7 days due to personal reasons.

 

Accepted Payment Methods

Payment must be made in advance for purchased goods using the Redsea system.

How Long Does It Usually Take for Pre-ordered Goods to Arrive?

Once the order is confirmed and payment is completed, the goods will be consolidated and sent together. You can track and confirm the order status anytime through the system or customer service. If there are any delays due to customs or other issues, you will be notified separately.

 

Can Purchased Goods Be Exchanged?

Because purchased items from abroad are purchased according to the needs of buyers, they can only be exchanged before placing the order. However, once the order is placed, exchanges are not possible. Therefore, please carefully confirm your purchase before placing the order. For other situations, please consult with customer service.

Disputes between the buyer and the seller

We encourage members to communicate with each other in case of any issues during transactions. If the buyer has any questions related to the purchased item, they should directly contact our company's customer service for assistance. If the two parties cannot reach an agreement or settlement, they may apply for dispute resolution through formal channels. [If the description of the item by the seller does not match the actual item, the buyer has the right to request a full refund from the seller. The seller is also required to provide a full refund including shipping fees, regardless of whether the item has been used or the time limit.],[The buyer shall not demand more than the purchase price of the item]. Failure to comply with the above rules in litigation will result in the outcome determined by the court, and the buyer shall be responsible for all court fees and legal expenses incurred by the seller.

 

The member mall of this platform only provides recommendations for goods that sellers have listed. They are provided by buyers from abroad. If you require direct purchasing and shipping services to Taiwan or other locations, please contact us.

The mall does not participate in transactions and cannot issue Taiwanese invoices (you can request an invoice from the foreign supplier, without involving the mall). However, the mall does provide security for the financial transactions between members.

Please directly contact the overseas purchasing personnel or Line group for further explanation.

If you require a Taiwanese invoice, please refrain from purchasing. According to the National Taxation Bureau, our platform cannot issue "Taiwanese invoices" for you. Our platform simply provides service to members without any profit involved. Additionally, since the goods are not from our platform but are from overseas purchasing agents or members, purchasing may cause misunderstandings and should be avoided to prevent inconvenience to us/members and tax officials.

We strongly emphasize once again that we will seek compensation for any malicious actions that intentionally waste our manpower and legal expenses. 

 

The products on the platform are for members to use for foreign warehousing/ forwarding services to various locations. If members are interested in purchasing, please contact the owner member directly.

For details about the receiving and forwarding service, please contact Line: @lgg6811g. Your inquiries are welcome and appreciated!