HotEMA Warehouse Packing Rules
1. Packaging, consolidation, separating, and crate construction.
*All "logistics points" will be represented by symbols (symbols as shown in the illustration 
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).*Each order is charged based on actual weight per kilgram:
*Consolidation total weight limit: 55 lbs (25 kg).
*Free consolidation limit: 4.
*Consolidation limit per shipment: 10 items.
*Excess consolidation fee (per box): 20.00.
20.00.*Separating limit per shipment: 25 boxes.
*Free separating limit: 4 items.
*Excess separating fee (per box): 40.00.
40.00.2A. Explanation of Standard Item Charges and Volume Discounts
*Standard volume calculation: Length x Width x Height in cm / 5000 = Volumetric Weight
*Standard volume calculation: Length x Width x Height in inches / 150 = Volumetric Weight
*Volumetric weight for ETA, ETY, and ETJ routes: Up to 3 times the actual weight is discounted. Any excess is charged only for the difference.
*Charges are calculated based on the discounted weight.
Example 1: Calculation Explanation for Tax Included BTK Route Charges
*Actual weight of the package: 5 kg
*Volumetric Discount: 3 times the actual weight, 5 kg x 3 = 15 kg
*Calculation of volumetric weight: (Length x Width x Height in inches) divided by (5000)
(40 x 40 x 40) divided by 5000 = 12.8 kg
Rounded up to the nearest 0.5kg, so it is 13 kg
*Freight calculation: (Discounted 3 times the actual weight is 15kg) greater than or equal to (volumetric weight 13 kg)
Therefore, calculated based on actual weight, package 5 kg = first kg 340 + additional weight of 0.5kg x 8 x 170 = 1700
340 + additional weight of 0.5kg x 8 x 170 = 17002B. Important Notes for Oversized Packages, Excluding Tax Included ETA Route:
*Standard volume calculation: Length x Width x Height in cm / 5000 = Volumetric Weight
*Volumetric standard calculation: Length x Width x Height in inches / 150 = Volumetric Weight
*Volumetric weight for ETA and ETY routes: Up to 1.5 times the actual weight is discounted. Any excess is charged only for the difference.
*Charges are calculated based on the discounted weight.
*For oversized packages, with any side ≥ 70 inches (178 cm), a special handling fee of 1600 applies.
1600 applies.*For dimensions exceeding 127 cm (50 inches), charges are separately calculated or not charged.
*For oversize width packages, with a single side ≥ 36~48 inches (91~120 cm), a special handling fee of 800 applies.
800 applies.*If both sides of the box are greater than 36 inches (90 cm), charges are separately calculated or not charged.
*For overweight packages, ≥ 89~132 lbs (41~60 kg), a special handling fee of 1600 applies.
1600 applies.*If the actual weight exceeds 132 lbs (60 kg), charges are separately calculated or not charged.
*Charges for oversized, oversize width, and overweight packages are accumulated, and insurance is not available.
2C. Oversized Package with Excluding Tax on ETJ Route Restrictions
*Charges for oversized, oversized width, and overweight items are cumulative and insurance is not available.
*Frequent importer tax for items exceeding the specified limits must be self-paid.
*If the warehouse only offers the tax-included route, it will be considered as tax-excluded. Transportation fees remain the same and non-refundable, and any taxes incurred must be self-paid.
*Inquiry or notification regarding shipping to the warehouse must be made at least 7 days prior to delivery. Failure to inquire within 7 days is not the responsibility of the warehouse and may result in rejection, return, or self-handling.
Friendly reminder:
*Warehouse services may not always assist in separating boxes, so it is advisable not to combine oversized items excessively.
*For recipients in outlying islands of Taiwan, large items require confirmation before delivery to the overseas consolidation warehouse. Additional local transportation fees in Taiwan will be charged separately, or we reserve the right to request self-processing at designated airports or ports.
Special Service:
1. Local supermarket deliveries to the warehouse incur an additional packing fee of NT$120 per transaction.
*No inspection, subject to warehouse receipt.
2. For food items, if the box needs to be replaced due to damage upon receipt, the cost for box material and labor is as follows:
*If the sum of three dimensions is within 90cm: 82 NTD
*If the sum of three dimensions is between 91cm and 150cm: 164 NTD
3A. Packages with Restrictions Excluded from Tax-Inclusive Route
a. Oversized, Overwide, and Overweight items are not eligible for the tax-inclusive route.
b. Explanation of Tax-Inclusive and Tax-Exclusive:
Tax-Inclusive: Includes standard frequent buyer taxes (excluding customs duties, declaration fees, inspection and quarantine fees... which are self-paid).
Tax-Exclusive: Taxes are self-paid if applicable. Applies to individuals with up to 6 tax-exempt imports under $2000 NTD every six months.
3B. Special Reminder: Taiwan Requires Formal Import Declaration
No personal simplified declaration is allowed for any of the following reasons. Additional fees may or may not apply depending on Taiwan Customs' determination.
a. External box sides exceed 90cm.
b. One side exceeds 180cm.
c. Individual box weight exceeds 60kg.
d. Declaration fee 600 + 5% business tax = 630. Inspection and customs duties are self-paid.
600 + 5% business tax = 630. Inspection and customs duties are self-paid.e. Fees are charged only if incurred; otherwise, no charges apply.
f. When members need formal declaration service, please ensure to check the formal declaration option (under value-added services) when filling out the order. If not selected, warehouse processing will not follow the formal declaration process separately, and no formal declaration will be conducted upon return to Taiwan (or additional fees may apply), please be aware!
g. Provide formal declaration information, power of attorney, and copy of ID to customer service immediately after preparing the order for packages requiring formal declaration.
For details, please refer to Section H: Taiwan Import Declaration.
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Attention:
1. When selecting package consolidation, we may merge or decide not to unpack packages. If there's excessive space inside the package, to prevent damage from shaking, we might resize the box during handling. We may also replace the original box for export, but our staff have the authority to determine that the original box cannot withstand the load and replace it without additional charges.
2. To minimize issues during customs clearance, we reserve the right to inspect your goods by opening the box.
3. After multiple packages are consolidated, there may be differences in weight. If the local consolidation warehouse has completed packing and organizing, we will no longer verify the packages' dimensions (length, width, height, and weight). However, you can request customer service to recheck the weight and dimensions in Taipei Warehouse, and no fees will be charged. We do not accept complaints after you receive the packages.
4. Click ⮕ [Value Added Services] for more information.
5. For convenience store pickup and self-pickup, there is free storage for up to 25 days:
*Limitation: within 5 kilograms, each side within 90 centimeters, and one side within 45 centimeters.
*Starting from the 26th day of storage beyond the free period, a storage fee will be applied.
6. The abandonment period for packages is 45 days.
7. Once the order is established, even if payment has not been made yet, warehouse staff may decide to ship the package back to the destination. If you do not want the package shipped out, please do not establish the order. If you need to return the package, the member is responsible for all costs.
8. For packages delivered to Taiwan (TPE Warehouse), if you discover damage upon receipt, please record the unpacking with video, keep the original box, and contact the delivery company directly or request a claim from other logistics companies within 48 hours. Claims will be compensated by the logistics company to you, and we will not act as an intermediary or assist in claims.
9. We provide a loss or damage insurance of up to 10,000 New Taiwan Dollars (NTD) for members. The compensation standard is determined by the logistics company (limited to the Convenience Store Pickup and Kerry Freight Company). We do not participate in this process. Other logistics companies follow their own policies.
10. Additional insurance is available for the entire package for compensation.
11. Rules for cross-border parcels: Refer to [Q&A B15] in the FAQ section.
12 . Establishment of the order indicates acceptance of the above terms.