HotTaiwan Import Real-Name Authentication EZWAY App
To prevent personal data misuse and provide the public with a convenient and secure customs clearance service, customs authorities have replaced the traditional paper-based customs declaration authorization with an online real-name authentication process via the EZWAY app.
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No Fee: Individuals can complete the real-name authentication process by binding their mobile phone number to their personal identity information through the "EZWAY" app (free of charge).
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No Fee: Accurately filling in the importer’s details and confirming the Pre-Authorization Case before the parcel arrives in Taiwan is free of charge.
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Fee: NT$50: If customs requires an authorization letter, individuals can electronically register their import declaration online, eliminating the need for a paper authorization letter. (Alternatively, providing a photocopy of both sides of the ID card along with a paper authorization letter and sending it to our company within three days for processing will also be free of charge.)
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Fee: NT$150: If confirmation is not completed within three days after the parcel arrives in Taiwan:
a. When the parcel arrives at Taiwan Customs, the EZWAY app real-name authentication system will notify you to confirm the declaration by clicking "Declaration Match". Due to customs clearance regulations, multiple parcels consolidated in the same shipment must be cleared at once and cannot be separated. Failing to confirm in time may cause serious delays for other recipients and increase the risk of inspection and taxation for all parcels in the shipment.
b. If the EZWAY app notification is ignored, we will attempt to remind you via email, Line customer service (@lgg6811g), and SMS. If you still fail to confirm within three days, you agree to authorize our company to reassign the importer information for customs declaration. A handling fee of NT$150 will be charged. Any taxes, storage fees, customs clearance fees, or other related costs must be fully borne by you. After seven days, the parcel will be considered abandoned, and no compensation will be provided. We reserve the right to refuse further service.
c. If the fee is not paid, storage rent will be charged at NT$5 per kilogram per day after three days at our Taipei warehouse. If the parcel is not claimed within seven days, it will be deemed abandoned, and no compensation will be provided. We reserve the right to refuse further service.
d. Any violations of national regulations will be the full legal responsibility of the original sender and original recipient.
EZ WAY Real-Name Authentication Registration Process
Step 1. Download and install the official real-name authentication APP "EZ WAY" and open the app. Click on "Member Registration" to proceed with the registration and authentication process. [Official Real-Name Authentication APP] <----Please Click
Step 2. EZ WAY provides real-name authentication for both citizens and foreigners. Foreigners holding residence permits do not need to provide paper commissioning documents separately. They can complete real-name authentication through the app.
Step 3. Next, fill in your name, ID number, National Health Insurance card number, etc., and upload identification documents. After completing the submission, the real-name authentication process will begin.
Step 4. Once the real-name authentication is confirmed, it will display as "Verified," indicating that the EZ WAY real-name authentication is complete!
When the package arrives in Taiwan for customs declaration, you will receive a "Confirmation" notification from EZ WAY. At this point, simply go to the app and click on "Customs Real-Name Commission." Confirm that the information is correct and click "Confirm" to complete the declaration.
Reminder: Do not click "Denied." When you receive notification for customs clearance, if you are using our forwarding service, be sure to click "Confirm" Clicking "Denied" may result in customs handling the declaration as fraudulent. If fines are incurred, once confirmed that it was the member who clicked "Denied," all fines must be paid for by the member.
Friendly Reminder:
For packages imported to Taiwan through EZway real-name authentication app, if you have joined "Confirm in advance," the customs clearance data sent to the customs system will be rejected. The package will be delayed in customs clearance for 24-48 hours or more until the documents are resent to the customs system for processing. The recipient must have clicked "Agree" before the customs clearance process begins. Please be aware!
One-time solution:
To withdraw from confirming in advance, go to "Member Information Maintenance" in EZWAY, and choose "Disagree" under "Confirm in advance" as shown in the image.
For any questions regarding EZway app, please consult app's Introduction and FAQ under [More Service].