HotTaiwan Import Real-Name Authentication EZWAY App
To prevent the theft of personal information and provide convenient and secure customs clearance services to the public, Customs will transition from the traditional paper-based customs declaration commissioning to online authentication through the real-name authentication APP.
1. Free of charge: Individuals can complete the real-name authentication process by binding personal information with their mobile phone number using the "EZWAY" app (no charges apply).
2. Free of charge: Correctly fill out the importer's information. "Confirm in advance" is free of charge.
3. NT$50 fee: If requested by Customs, individuals importing goods can electronically register online to simplify the process without needing to use paper-based commissioning documents (if ID card copies and paper commissioning documents are sent to our company for proxy processing within 3 days, no fees apply).
4.NTD 100 Fee Notice: When your package arrives in Taiwan, the EZWAY customs app will notify you via its real-name authentication system that you need to confirm the package. If you do not confirm that the declaration matches within 3 days after we notify you via [Email, Line customer service: @lgg6811g, SMS], regardless of the reason, you agree to be charged an NTD 100 processing fee.
Additionally, due to customs regulations, multiple packages bundled together must undergo a single customs inspection and cannot be separated. This could significantly delay other people's package delivery times and increase the risk of their packages being inspected and taxed.
If not processed within 3 days, it will be considered that you automatically agree to let us handle the customs clearance of your package in our name without objection. If there are any fees involved, you are required to bear the full cost. After 7 days of no action, it will be considered an automatic abandonment of the package, and no compensation can be claimed. We reserve the right to cease further services.
5. Free of charge: Companies conducting formal customs declarations need to provide paper-based case commissioning documents.
6.Once the shipment is created, it indicates that you agree to the above terms.
EZ WAY Real-Name Authentication Registration Process
Step 1. Download and install the official real-name authentication APP "EZ WAY" and open the app. Click on "Member Registration" to proceed with the registration and authentication process. [Official Real-Name Authentication APP] <----Please Click
Step 2. EZ WAY provides real-name authentication for both citizens and foreigners. Foreigners holding residence permits do not need to provide paper commissioning documents separately. They can complete real-name authentication through the app.
Step 3. Next, fill in your name, ID number, National Health Insurance card number, etc., and upload identification documents. After completing the submission, the real-name authentication process will begin.
Step 4. Once the real-name authentication is confirmed, it will display as "Verified," indicating that the EZ WAY real-name authentication is complete!
When the package arrives in Taiwan for customs declaration, you will receive a "Confirmation" notification from EZ WAY. At this point, simply go to the app and click on "Customs Real-Name Commission." Confirm that the information is correct and click "Confirm" to complete the declaration.
Reminder: Do not click "Denied." When you receive notification for customs clearance, if you are using our forwarding service, be sure to click "Confirm" Clicking "Denied" may result in customs handling the declaration as fraudulent. If fines are incurred, once confirmed that it was the member who clicked "Denied," all fines must be paid for by the member.
Friendly Reminder:
For packages imported to Taiwan through EZway real-name authentication app, if you have joined "Confirm in advance," the customs clearance data sent to the customs system will be rejected. The package will be delayed in customs clearance for 24-48 hours or more until the documents are resent to the customs system for processing. The recipient must have clicked "Agree" before the customs clearance process begins. Please be aware!
One-time solution:
To withdraw from confirming in advance, go to "Member Information Maintenance" in EZWAY, and choose "Disagree" under "Confirm in advance" as shown in the image.
For any questions regarding EZway app, please consult app's Introduction and FAQ under [More Service].