HotUK UPS Packing Rules
A. Work Content
1. Notification Fee: Topup through "Make Payment," fill in the details on the system, and the warehouse will automatically deduct the fee.
2. Send the pickup shipping order to us via email, print it out, attach it to the package, and send us a photo.
3. UPS Pickup: Items will be picked up and shipped directly back to Taiwan.
*Any customs duties must be paid by you. You authorize us to pay them on your behalf, and you will reimburse us later.
*The tracking number can be checked on UPS.com after 3 days.
B. Package Packing Rules
1. Charges are based on either actual weight or volumetric weight, whichever is higher. Volumetric weight calculation: (Length * Width * Height cm) / 5000 = volumetric weight (kg) (or Length * Width * Height inches / 150 = volumetric weight (lbs)).
2. Single box actual weight within 30kg (66 lbs), with maximum dimensions of 61x60x60 cm.
*Maximum weight per shipment: 32.5kg (72 lbs).
*Girth (Length + Width + Height) less than 300 cm, and Length + 2Width + 2Height not exceeding 300 cm.
*An additional fee of NTD 532 applies for any dimension exceeding 101 cm.
C. Reminders
1. Prohibited Items: Meat products, fish products, milk, Western medicine, flammable dangerous goods, perfume, pressurized bottles, pure alcohol, items containing lithium batteries, tobacco and cigars, and items prohibited by import/export regulations. A handling fee of NTD 800 will be charged for returns. Return costs and fines must be paid by the sender.
2. Recipients must be real-name verified on the Taiwan EZway App.
3. Reminder: Food/processed food items cannot exceed 6kg per package.
4. Approved by Taiwan's National Taxation Bureau, we handle foreign processing fees for the UK, which do not require an invoice. Official receipts can be used for company expense reports or as personal proof of receipt.
5. We can issue an invoice on request: (shipping fee + registration fee NTD 28) x 1.05 (must provide company name, VAT number, and recipient address in advance).
6. Any discrepancies in declared items resulting in customs inspection fees must be paid by the sender. Additional government inspection fees will incur a processing fee of NTD 2500.
Fee Notes: Applicable to All Countries
1. Remote area surcharges: NTD 1000 or RMB 230.
2. If dimensions and weight are not accurate, the difference must be paid in full, plus a re-declaration processing fee of NTD 600 per order.
3. International shipping compensation: Based on the declared value for UPS insurance claims. Taiwan import duties must be paid by the sender. Compensation for loss or damage will follow UPS company regulations, and no additional compensation can be claimed. Agreeing to the shipping order indicates acceptance of these terms.
*Cardboard boxes may be weak due to environmental reasons; please reinforce them yourself. Shrink the box and wrap it with tape.
*Options for general reinforcement and detailed inspection are available; see the fee explanation below.
5. If there are any taxes, you will be notified by email and can pay online with a credit card.
Submitting a shipping order indicates understanding and acceptance of the above explanations.